Gexa Energy
Reviews and Complaints

Last spring, I signed up with Gexa, which had a great introductory rate for a variable rate plan, with the thought that the price of energy would certainly go down (and it did), and my prices would not increase. But yeah, Gexa jacked them up statewide while energy prices were declining, and we didn't really see it until our energy usage increases in the winter--and it cost us each hundreds of dollars.

But the contract says they can, right? So we were suckers, right, nothing we can do, right?

No. I figured something out. They messed up--got a bit too greedy.

I'm not only an affected customer. I'm also a lawyer. They might be liable in a statewide class action. Please contact me if you have any interest in getting involved. gexacase@yahoo.com

No question Gexa is guilty of both bait and switch and price gouging. Even watching my bills and kwh rate, it took me three months to escape my monthly spot rates of over 20cents/kwh. When I complained in the late fall about the rate, and the fact they were now selling a term plan for 12 cents/kwh, they only said that they do not offer the month to month plan anymore. How sweet that they have been able to put their cheapest purchased power in a new term program and screw their month to month customers with the highest cost power until the customer catches the gouging. Hanging all their directors, senior managers, and Texas politicians in bed with the power companies and financial scam artists is too good for them! Where are the class action lawyers when you need them?

I cancel service because I was moving and after two week I call to make sure the last bill was paid with my deposit that went they told me I had a contract with them and had to pay 150 early termination fee. I did not pick the 12 month contract I told them month to month. They are also very expensive and rude.

These corrupt people lie and misrepresent rates to cheat you into signing up. They are predatory and need to be reported by everyone to the regulatory board. There isn't a single customer I speak to that isn't upset, too, and feels cheated and manipulated by fraud.

Sub: Late fees

GEXA Energy customer service is horrible! Customer service reps on no less than four separate occasions could not answer the following questions:

What is the duration of the billing period based on? No two bills had the same number of days between billing dates, and no two billing dates fell on the same day of the month. It's as if they just sent out bills anytime they needed the money!

Also, they could not tell me why bills were post marked as much as 5 days later than the statement billing date? My bills would arrive within four days of the due date, leaving me no time to mail in my payment, which then forced me to use their telephone payment system (at the rate of $4.95 a month) or get tagged with a $16.00 late fee.

They refused to credit me for over $20 in fees for the phone payments even though I could prove they dragged their feet mailing my statements to me.

After the last infuriating conversation with one of their customer non-service reps, I immediately cancelled my service. I paid my last bill via on-line bill pay (my bank got it there the day before the due date) and today received a disconn notice that was mailed out, surprisingly enough, on the same day that it was printed. So as I suspected, they are able to mail something the same day they print it!

Since my service officially changed hands a few days ago, I say to them -- good luck getting another penny from me! It will be a cold day in hell!