Global Telelinks review: quality of service! 23

I fully agree with you. We should spread the message about this non professional company. My friends also reported same things, and one of them had to lose more than 150 $ of his card value.. friends... spread the message about "Global Tele Link"..

why does the company keeps calling my house every.. what, 5 minutes using the number [protected].I don't get it, it keeps calling and calling, I tried calling back, and all I get is"please enter your account number"What the heck is wrong with them?!

Never ever buy / purchase any services from Global tele link...even you get at free of cost. Your life will be hell...you will keep getting calls from different different call center people at different time and what ever you shout to them...they won't care...totally shame less people...

I am just trying to find out how to make complaint to "TRAI" to cancle the license for Global telelink in India.

Ravi Sharma
(Singapore)

Global Tele links is a nuisance,
They call everyday as though they do not have any new calling list, ahve told them umpteen number of times, that I do not have any relatives in India, So I dont need the card, It just does not seem to penetrate into their heads, they still call and add to it they also fight and argue on the phone, just yesterday I had a caller who told me that I was wrong and that I had to listen to herie her product...

I beg your pardon but what happened to customer service, Infact now I plan on discouraging even my friends to take up their service .

Irritated customer..

VERY VERY TRUE. THEY KEEP CALLING YOU AGAIN AND AGAIN THAT TOO AT HARD HOURS AFTER SAYING SO, SO MANY TIMES NOT TO CALL ME.

Does anybody know if I can change to a different company I've seen way to many complaints and have plenty of my own.

This company is unprofessional and they do not honor the 'do not call registry' in the US. Many of the folks who call, tell me that the call center application they are provided with does not have provision for entering notes against a number, preventing future calls. It is not the fault of the operator, but they can be courteous. However, when I have spoken to the supervisors, they are absolutely unprofessional. I have found out that the company is also based in Atlanta, GA and the CEO is the only person who has the authority to change this type of policies. If there is sufficient interest on this forum, then I will find out more and we can proceed further.

I've called customer service three times and they're very rude! Every single phone operator, including the supervisor has hung up on me and I was being very polite! None of them seemed to understand anything I was saying. Their English is VERY bad and instead of taking any time with understanding why I was calling, they all just kept hanging up on me.

I too am having hard time, everyday I get calls and I have told them N NUMBER OF TIMES I DONT NEED THEIR service, they still keeping asking why ? why not ? I am not sure how to solve this issue ?Any ideas how to complain on this company ? Will be thankful if anyone one you comes with a brilliant idea as "how to stop these guys calling us daily " ...Any ideas

THE GOVERMENT NEEDS TO CLOSE THEM DOWN! GLOBAL TEL LINK ARE CROOKS! Tthey TAKE ADVANTAGE of the families who have loved ones in jail and prison! Why is it that I can call across the nation and pay for only one call and talk as long as needed, yet to speak to my son 400 miles away I am charged 14.00 for a 20 minute call, and I must pay 50.00 + each month in advance? This company and those prisons and jails that support their STEALING should all be put in their own facilities! CROOKS WILL ANSWER TO GOD ONE DAY AND I PRAY THAT THEY GO OUT OF BUSINESS AND REPENT FOR THEIR WICKED ACTIONS BEFORE THEN!

I am writing to their headquarters. If you want to make a difference and have your voice heard I suggest you do the same.

Global Telelink Services, Inc.
6600 Peachtree Road
Atlanta, GA 30341

Bob Smith, Executive VP

[protected]

Oh my goodness, I just signed up with them for a prepaid card. I hoper they don't start harassing me by calling. I wished I had read these comments before I signed up

I am so upset about Global Telelink's service. Pay close attention to your account. Several times they have taken full information from my credit card and denied the service. However, they still charge for the "service". Some places only accept certain services. It's hard enough with a loved one gone much less all this other hassle. I have been on hold for 10 minutes now and still holding.

Now, after reading all of the informative comments, I feel that my not being able to get through to Global Tele Link tonight after several failed attempts was a "blessing." What is really going on with this company?
After waiting for 2 hours, I did get a call back, when I answered, I was hung up on, the person on the other end said nothing when I said, "hello, hello, hello. The phone just went dead.

I hate GLOBAL TELE LINK with a passion. They have been calling my house for the past 7 months non stop. They would stop for like a day or two then call again and at odd hours. I don't know anyone in jail or know anyone that would have my house number. I have try to call them and i get nothing . I have emailed them but they don't really do anything about your problems. I ignore there calls and they continue on calling. Seriously the government or whoever need to shut them down. They are such a pain in the butt.

I totally agree with all these complaints made by other clients of Global Telelink. Repeated calls inspite of requesting them not to contact me hassling for top-ups and lack of customer service skills are noticable. Poor English from call centre staff makes me wonder what sort of training is provided. Good information on staff misusing credit card.. thinking of cancelling my card so staff fraud could be prevented. This also reflects on what are the true intentions of this telecommunication company.

Cheers

i no exactly what everyone is talking about i pay for calls for my husband to come thru and the system says that i dont have enough money in my acct. to accept the call then i dont get to talk to him and i cant get a hold of ne one at the comany cause they r always experiencing high call volumes and then disconnects. They need to b put out of business.

I agree with every comment and letter that I have read, but what can we do other than complain. I live in Wisconsin and I'm going to file a commpalints with the consummers protection agency and write a letter to the States Attorney General and to my Congressman and Senator. Another person to get in contact with is your alderman and also the FCC. The FCC phone is [protected]
One person alone can't do much, but if we all get together WE CAN do something. So come on everyone lets get together, because all of us together can get things changed.

Anne

WHAT IS THE REASON FOR GTL ANYWAY WHY CAN THEY NOT JUST CALL COLLECT FROM A PAY PHONE I LIVE IN FLORIDA AND I'M JUST 25 MIN FROM THE JAIL MY SON IS IN AND THE HE CAN ONLY CALL ME MABE 4 TIMES OFF $25.00

this place sucks i have been trying to set up an account for over 2 weeks, and today the freaking customer service rep hung up on me. this is out of control, how can such a bad company have control over the coorectional department?

They do not accept pre-paid credit cards any longer but with the way they you actually get one out of every two calls completed yet charged for them I don't feel comfortable giving them my credit card information. Just because you have a loved one in jail does not mean you are a prisoner. I have written, called, filled complaints, and nothing has been done. Setting up your account is almost the easiest thing to do by them and it is impossible to complette that task. I have never in my life ever been thru such poor customer service in my life. How about when you call to check your account balence and are told call again later. Or better yet sit on hold for a long time to be hung up on. I cannot believe that any state would allow this at all. They should be put in jail for this scam they are running on innocent people.

This company is a rip-off. Do not use them, or you'll lose money and waste valuable time you could be spending elsewhere. Apparently SOMEONE is giving them money. Tell others not to use them, they're dispicable and should go bankrupt just like the other companies in this recession.

Hi all
Harrased by global telelinks be it for dodgy service or being harrased by their rude and abusive telemarketers. ... Had enough. Join the facebook and orkut groups "Hate Global Telelinks" and fight back. This way we can tell the world what a bunch of ### they are.

Facebook - http://www.facebook.com/group.php?gid=164376940408
Orkut - http://www.orkut.com/Main#Community?rl=cpn&cmm=94156157