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Glu Complaints 4

ComplaintsBoard
R
8:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Glu Tap sports mobile baseball game

This game has weekend events for prizes. But when you run out of free plays ( stamina) you can choose to buy gold and spend your gold to refill. I was willing to purchase this gold with my credit card. The gold was delivered in a timely manner and I spent it on the refill when I used it I was refilled but then the game kicked me out and I lost my growing point total for wins based on wins in a time limit. So my point totals were lost . At first Glu mobile denied having this glitch but later admitted it was an ongoing problem they were training to fix and they were sorry but were not refunding me. Thanks for milking $700.00 Canadian out of me

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1:41 am EDT

Glu Unauthorized credit card charges to my account

Never heard of in any way until now about this supposed "business/company" Never! Yet, somehow they're able to make Multiple Unauthorized charges to my account starting from what I can see on June 17, 2016 till so far most recent today July 6, 2016 in various Random amounts. From minimum amount of $4.99 to so far largest amount of $50.00. Not only are they committing multiple crimes in theft & fraud with my account, but CONSTANTLY causing my account to be $60.00 overdrawn in which I have no choice to pay off every pay day I have, just for the newly vicious cycle to repeat itself thanks to this thief of a "company" managed to get my account & card information. I live paycheck to paycheck barely getting by as it is already all my adult life, that something as disgusting as this happening to me doesn't help guarantee my next meal what so ever, Especially if I can't somehow get this entire issue resolved, made right, every penny stolen from me refunded in full immediately no hassle & NEVER to continue any further NEVER again at all!

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Missyisdesperiteforhelp
US
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Feb 18, 2017 4:24 pm EST

I have been having the same problem. It seems they pride themselves in avoiding complaints. When we call, the recording says go online. When we go online, it says click into a Game Title for assistance. I have been receiving multiple charges on my credit card Monthly for something I do not purchase! I have been disputing with my credit card however it continues to come back every month. How do I stop this? I can not get in touch with 'GLU". How do they keep billing my card? SOMEONE PLEASE ASSIST ME! I work 3 jobs to support my kids, medical issues and funeral costs! I don't need this continuous problem!

ComplaintsBoard
A
6:23 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
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I just had a charge of ~10 us dollars (55, 75 kr) applied from glu mobile without any kind of authorisation on my part. My belief is that they knowingly game the google wallet system, because google does absolutely nothing to protect credit card holders from fraud through smartphone apps.

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Is Glu Legit?

Glu earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Glu stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Glu's reputation as a trustworthy leader in their field. Customers can rely on Glu's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Glu. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Glu has registered the domain name for glu.com for more than one year, which may indicate stability and longevity.

Glu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Glu.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Glu.com you are considering visiting, which is associated with Glu, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Glu website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Glu.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Glu.

However ComplaintsBoard has detected that:

  • Glu protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Glu. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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4:29 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have never heard of this place yet still have been charged by this place!!! Dont even see a way of contacting them!!

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Overview of Glu complaint handling

Glu reviews first appeared on Complaints Board on Sep 26, 2011. The latest review Tap sports mobile baseball game was posted on Mar 21, 2017. The latest complaint Unauthorized charges was resolved on Jan 23, 2012. Glu has an average consumer rating of 3 stars from 4 reviews. Glu has resolved 2 complaints.
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  1. Glu Contacts

  2. Glu phone numbers
    +1 (415) 800-6100
    +1 (415) 800-6100
    Click up if you have successfully reached Glu by calling +1 (415) 800-6100 phone number 0 0 users reported that they have successfully reached Glu by calling +1 (415) 800-6100 phone number Click down if you have unsuccessfully reached Glu by calling +1 (415) 800-6100 phone number 0 0 users reported that they have UNsuccessfully reached Glu by calling +1 (415) 800-6100 phone number
  3. Glu address
    500 Howard St STE 300, San Francisco, California, 94105, United States
  4. Glu social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
  6. View all Glu contacts

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