Going Knobs
Reviews and Complaints

They had hard to find brushed nickel knobs and pulls at a great price. I was so stoked to stumble upon Going Knobs (goingknobs.com) 'cause they had exactly what I needed. I mean, seriously, finding those brushed nickel knobs and pulls was like searching for a needle in a haystack. But these guys had 'em, and at a price that didn't break the bank. Can't beat that, right?

And let me tell ya, they didn't disappoint when it came to quality either. Those knobs and pulls were the correct fit for my cabinets, no need for any jerry-rigging or DIY hacks. They were like a match made in heaven, I tell ya. And the best part? They shipped 'em out faster than a cheetah on roller skates. I was expecting to wait forever, but they arrived at my doorstep in no time. Talk about speedy service!

I gotta say, I'm one satisfied customer. I would totally recommend Going Knobs to anyone in need of some fancy hardware for their home. And you can bet your bottom dollar that I'll be using 'em again in the future. They've earned my trust, that's for sure. So if you're on the hunt for some hard-to-find knobs and pulls, look no further than Going Knobs. You won't be disappointed, my friend. Trust me on that one.

The product descriptions on Going Knobs' website are not very accurate, and their return policy is absolutely terrible. I recently purchased some cabinet knobs, but they turned out to be completely different from what was shown in the pictures. And to make matters worse, if you want to return an item, they charge you a restocking fee and you have to pay for the shipping yourself. Seriously, who in their right mind would want to keep a bunch of knobs that they don't even like? It would actually cost me more money to send them back than to just keep them.

I reached out to their customer service department for assistance, but they were not very helpful at all. It's incredibly frustrating when you're dealing with a company that doesn't seem to care about their customers. Thankfully, there are plenty of other websites out there that have much more customer-friendly return policies.

Let's be honest here, it's nearly impossible to accurately judge what a product looks like just by looking at a picture on a website. You really need to see it in person to get a true sense of its appearance. That's why it's so important for companies to have fair return policies, especially when it comes to items like cabinet knobs.

In conclusion, I would strongly advise against shopping at Going Knobs. Their product descriptions are misleading, their return policy is a nightmare, and their customer service is less than satisfactory. Save yourself the headache and find a different website that actually values its customers and provides a hassle-free shopping experience.

The selection at Going Knobs is absolutely amazing, I gotta say. They've got such a wide range of products that you'll be spoilt for choice. But hey, I gotta warn ya about their return policies and practices, ya know? It's a bit of a hassle, to be honest. So, they clearly mention this 15% restocking fee in their policy, which you gotta keep in mind. It's right there, plain as day.

Now, here's the thing. When you're returning something, make sure you save that tracking number for the return shipping. They won't give you any credit until you call 'em up or shoot 'em an email with that tracking number. It's like they wanna make it a bit tricky for ya, ya know? Like they're tryna trip ya up or something. I don't get why they need that tracking number, apart from making things a tad more complicated for us customers.

And let me tell ya, getting them to actually issue that credit can be a bit of a hassle too. They say they'll do it within two business days, but sometimes you gotta follow up with 'em. It's like they forget or somethin'. I had to bug 'em a bit to finally get my credit after those two days were long gone.

So, yeah, the selection is top-notch, but just be careful with the return policies and all that jazz. It's a bit of a bumpy ride, but if you're patient and persistent, you'll eventually get what you need.

I've placed several orders with Going Knobs and for the most part, the orders have been accurate. However, the shipping has taken longer than what was initially stated. It's not a big deal for me since I'm usually not in a hurry, but it's worth mentioning.

My main concern is with their return policy. Before ordering the knobs, I made sure to check their policy. Unfortunately, the company is not willing to honor any returns for the knobs they still sell. I've been communicating with them through email, but it takes ages for them to respond. They haven't provided any valid reasons for their refusal to accept returns.

I was aware that I would have to cover the shipping costs and pay a restocking fee, but I never expected them to outright deny a return. This has left a sour taste in my mouth, and I won't be purchasing from them again.

We recently purchased the Richelieu *** Traditional Commercial Grade Stainless Steel Ice Box Latch - 8585 Model #: *** and the Richelieu *** Traditional Commercial Grade Stainless Steel Ice Box Hinge - 858 Model #: *** from Going Knobs. However, upon receiving the package on August 1, we quickly realized that these items were too large for our humble residential kitchen.

Without wasting any time, we immediately initiated the return process and sent the package back to Going Knobs, hoping for clear instructions on how to proceed. Thankfully, we received confirmation from them just two business days later, assuring us that they had indeed received the package.

However, on August 5, we were informed that it would take a rather lengthy 10 to 14 business days for the refund to be processed. To our dismay, we also discovered that there was a sneaky 15% "restocking" fee, which had not been clearly stated at the time of purchase. This deduction from our refund was quite disappointing, as it amounted to a significant sum.

To make matters worse, the refund process took over 15 days, exceeding the initially stated timeframe. This delay, coupled with the unexpected deduction, left us feeling frustrated and dissatisfied with our experience.

As a result of this unfortunate ordeal, we have decided that we will never again order from Going Knobs. We feel deceived and taken advantage of, as if they were nothing more than a fraudulent and dishonest company. It is truly disheartening to encounter such a ripoff, and we strongly advise others to steer clear of Going Knobs to avoid similar disappointments.

I done placed a sample order from GoingKnobs, ya know, for all them different sizes in a pull/cup/handle style that I was plannin' to order. Let me tell ya, they had the best price I could find on them Top Knob brand hardware, and they didn't even charge no sales tax. Them samples came real quick, I tell ya. So then I went ahead and prepared a pretty big order, 'bout 150 separate items, and guess what? They had their regular pricing, which was already the lowest, plus a special promo for 15% off, free shipping, and like I said before, no sales tax to my state. Now, when you talkin' 'bout an order that's 'bout $1300, that sales tax stuff really matters, ya know? But let me tell ya, their pricing was BY FAR cheaper than any other shop I could find. So I went ahead and placed my order, and guess what? It arrived in two big ol' boxes in 'bout a week. I was expectin' there to be some miscount 'cause it was a big order of the same items but in every size available. But to my surprise, the order was 100% correct. I mean, between the pricin', the speed of the shippin', and the fact that my order was spot on, they went above and beyond my expectations. I ain't lyin', I would absolutely order from them again and I highly recommend 'em.