Golden Horses Health Sanctuary [GHHS] / Country Heights Health Tourism review: Conned by golden horses health sanctuary 78

Dear Complainant

Thank you for highlighting this matter to us.

We would like to advise you that due to the complexity of the procedures and differing individuals, tests results and diagnostics cannot be taken as conclusive and may require additional procedures to be carried out from time to time . Primary screening into the nostril alone will not be able to diagnose sinusitis. It needs a complete history, face, nose & throat examination and a further nasal scope by an ENT specialist plus radiological examinations.

Kindly contact our customer care personnel in charge, Ms Kasthuri Ramachandran at 03- [protected] who will be able to assist you further with regards to your complaint.

Thank you.

The Management

What do you mean by comprehensive medical check up. Is this the way how your organisatioon used to conn the public. After buy the package now you tell another story. What is your promise to detect early. If this is the case why should we get up to you better and more effective way to just go to Hospitals with more soffisicated uquipment than you. As per my observation your equipment is the least and the cost is the most. Stop to conn the public.

I joined the health screening programmer since Sept 2012, had went through 5 annual comprehensive health check. I have no issues with the previous check up process until the last check up i did last week. I am pretty surprised as the whole check up procedure duration had reduced tremendously which does not mean they are more efficient but the number of test reduced. Few things i would like to highlight.

1. Screening profile - I notice that the number of test had reduced compare with the previous year. Although your customer service officer show me a 'purely marketing purpose' medical screening profile which she keep on saying the number of test had increased to 119. This clauses actually can be very easily to be clarify by a MO and i do not want to have further arguments with her.

2. Healthy lunch - The healthy lunch are really the most disappointing. A vegetarian lunch. Past years lunch was reasonable and are served in buffet style no matter in Hotel's restaurant or served in the health center but at least the portion are sufficient with some white meats. But this year the lunch was served in set, vegetarian food and the portion are incredibly small. May i know how you justify the terms of healthy lunch? must be in vegetarian style? or foods that give you the nutrients you need to maintain your health, feel good, and have energy. TBH, after i collected the report i have to search around for food again, the feeling after the healthy lunch is like didn't eat anything.

3. Customer service officer attitude - The customer service officer attitude are equally worst. I had a chat with them regarding the number of test reduces, no renewable gift and the entitlement of the free night stay at GH hotel, the reply from her (a young malay lady) is:

a) free member renew gift - 'this is free gift and the company can not to give it to member' with the loud and rude voice.

b) free night stay in hotel - 'we are two different management, we cannot check on that' with the voice and rhythm that human hate.

To be fair as a upfront fully paid customer, is this the service that we deserve to have after the company had fully collected our money? If you are in our situation how do you think and feel? I still have 15 more comprehensive health check, am i going to get retrograde service from your company? Just because i had fully paid am i have to just accept what your company offer good or bad?

I was so regret to signed up the contract for the 20 comprehensive health check package.

I am also a victim here. I had joint the membership years a go. I think it was in 2009 or 2010. Bought it for 20K for me and my husband. I was mentioned I can sell it back at anytime and they will help to sell the membership, of course with some deductions.

However, when I called to get help to sell my membership, I was told they cannot sell it. Some more the rejoining fees is ridiculously high. I was told last time, I only need to pay the rejoining fees if I want to continue with the programs. Now they keep on sending SMS stating the outstanding rejoining fees. What a bully!

I am also one of the victim. Feel being fooled by GHHS. Had joint the membership since 2010 or 2011 for 20 or 25 years. During the presentation, me and hubby were told that the 3 days hotel entitlement could be converted to Medical Check up and there will be no expiry date for the hotel entitlement ( meaning if you do not use it within current years in can be brought forward to next year )
Yes in only happened for few years ( less than 3 years if I m not mistaken ) when GHHS changed in procedure whereby those entitlements can not be converted to medical check up and to make it even worse in 2017 they imposed new regulation that the entitlement will be forfeited if not being utilized within the current year. After realizing that, I tried to make reservation but all dates chosen was fully booked... and were advised to book 3 month ahead :( :(

I also noticed that, member who came for check up is informed that there are some tests ( eg mammogram ) that need not be done every year ... it might a bit costly but GHHS has to remember that we have paid them full years ago and that is our right as promised earlier.

And YESSS... the annual rejoining fee is rocketing yearly...

Before joining, everything ok and after joining everything changed. Regret to joining and not going to join after I have finished up all my points. Cant cancel since we have signed the agreement.

GHHS is totally bullish and is not and intention to make our life more better.

The company is without dignity and just intend to get most of your money.

The rejoining fees is totally unreasonable without any new heavy machine invested plus the service is downgraded,

The only great thing that is worth to be proud of is they asking money from you with.

They will ask you sign package on the spot and no time for you to do consideration. this is their tactic. if you not interested their face turn black and their attitude is rude. luckily i didn't sign the package as few question they can't answer . dear all, don't get conned by this GHHS teams. the contract only protect 1 side which is on their side only. all payment made is un refundable. think twice before past them your credit card or sign any document. read carefully before you sign. or you will regret as others who have been conned.

My Wife and I are the victim as well, They did not tell us about the renewal fee that need to paid yearly for nearly RM1000

Is like you rent a house, you paid monthly, but you also need to yearly renew your house key and is double your monthly rent

I have same experienced too. I was pushed to signup up on 2010 and locked the health screening package for 20 years. Mean even medication fees getting higher, we still paying the same yearly RM500++. After few years, it increased 3 times and now almost RM700/year. Beside, we informed can have one annual free hotel room from variety of places. But now seems only Sarawak/ Golden horses. The facilities from mines hotel also taken away. Basically the annual fees keep increasing, facilities keep reduce.

I went to free blood test today that's of course while waiting result GHHS sales person will bring you around show the lab and environment. Understand the GHHS health care center and the test they do offer. Junior understand the customer situation which can't afford a huge amount, so senior try help explain in house payment. Which can't afford too. And senior asked the junior explain the explain about the package. Here comes to the 62yo manager which haven't understand the situation yet and tell me that health is very important, got money no health also useless. This I also know cause I m not idiot. And he is telling his staff I am Innocent. Ask me do I purchased medical, of course yes, cause of in case anything happened. He said this is sign up for prevent. This I also know. That's why I came and understand what do you guys offer? So I can start to allocate the money to sign up for the deposit. He said again I m Innocent. I was like you thought everyone earning power is 10k per month? How about low income ? You guys look down lower income person? And ask me again. If today you drive out and the car got problem, you need to pay 1700 for the repair and how you want to do? I said new car won't have the issue. He said I never thought of the situation might happen. I already don't want to argue and talk to him then he said I take this as NO for your answer. I said hello... I don't even know your price yet. He start blaming the junior then senior why never tell me the prices. ppl never said can or can't afford. Then he only walk off. I would like to ask HELLO SIR, without money are you able to pay your commitment? Are you able to pay for your kids education? Are you able to pay this check up monthly have to cost you at least rm 500 up to 5 years ? Hard sales manager, but have to depends on customer ability. Not one Technic can uses for everyone. If you are willing to pay off my debt, I will willing to sign your course. Cause when no money to pay the bill the pain not goes to you. Very bad attitude of the manager, you should back to learn what are the sales skills. Sorry for the junior and senior sales. And thanks for the comments who are facing the problems. Please do not look down a person who has lower income and if with this situation tell your telemarketing when call please ask for monthly salary is that 10k per month. Thank you.

I am totally disgusted with the management, taking us for granted like a fool. Year after year, the fee increased and some of the tests were not done. Year after year, the fee increased but the service sucks. Even the old room has been downgraded to a normal deluxe room.

The management is literally pushing their responsibility off and taking us on a merry go round. What can we do? Anyone has ideas or solution?

I've paid rm1700 joining fee, it's a 10% from the rm17, 000.00 for 10years plan, and i've inform them earlier to cancel the health plan, and still following up with them for the 1700 refund.. where by the sales person claimed did not sent any request bank loan for ghhs.. hopefully I get back my money
They targeted mainly for credit card users, so beware credit card users..

Started with gentlemens wearing “court suit” (malay, chinese and indian) never see any malay customer instead, maybe during puasa.

1. Registration form to fill up with type of credit card we have(gold or platinum) and montly salary for husband and wife. (Which is totally P&C for me) left it blank. Duration:-10min

2. Blood pressure check like in clinics, followed by taking blood sample for test which is (FREE) Time:-10min

3. Breakfast with some cheap nasi goreng and tea. (FREE) Time:-20min

4. Video session to brief about GHHS and health problems like “Steve Jobs” faced in life. Time:-15min

5. Start the briefing about benefit and services that GHHS healthcare is having. GHHs is subsidiary of Palace of golden horses hotel. Time:-60min

6. Showin all other hospitals health check up price eg: sime darby, columbia and glenigals, paper cuttings about health statistics in malaysia, japanese and malaysian max living age, and GHHS cost of health screenings compared to other (Major tactic). We know when to service car but not our personal body cause we never screen our body condition. Time :-20min

7. Started offer 50k points for RM25k, 30k points for RM17 and 20k points for RM12k which all have to pay in 5yrs after deduct 10% non refundable deposit. :- 30min

8. Then comes the so called yearly Maintenance fees which is RM500 for 20k plan and RM930++ for 30k plan. Which is actually yearly membership renewal fees. Time:-5min

9. Comes in the “BLOOD TEST REPORT” very basic and dont even spell out our blood group. Was explained in lay man terms and need to see doctor if need more details even about the list of items contained in the report. Means the blood test is written with something that u have to depend on google search or meet other doctor. Time:-5min

10. Then explained the 0% interest options for all the offers which have to pay for 5 years with So called “CSR” Corporate Social Responsibilty offered by GHHS. Time:-5min

11. Interesting payback offer comes in at later stage, which is pay 10% now and apply special corporate card frm maybank just to repay the balance amount. That card will have GHHS name on it and cannot use it for any other purchase. Im impressed and was thinking banks really offering lots of choice with 0% interest. This offer was made by the Sales manager which walks in after invited by sales officer. Lots of super flexible offers were made after that. Following by real life stories of father, neighbour and working collegues which eventually died after having disease. Time:-30min

Totally impressed and have to decide by today and now as offered. My personal policy is “anything relate to expensive deal and long term effect should not be decided immediately”.

Finally told them that i only got to know about GHHS services and facilities today. The only treatment they have is chinese traditional medical treatment, which is china certified. All is new and i have no knowledge about it. DOT

My 3hr 30min with GHHS and additional 30min on reading / writing comments was spent for basic blood test.

Please share about this matter and be very carefull on their tactics. Hope somehow this issue will be viral enough to avoid others fall into the trap.

At first, The total package is RM16k. I just think to sign half package which is RM8k only. After that agent said it can continue to sign another half package if felt satisfy for the package. After few day, got a GHHS credit card service call me and said if I can cut my installment from 4 year to 3 year, it will get discount 1k. In telephone call, i confirm never heard about he said if i sign 16k package only get his discount! OMG! after that only know that my credit card deduct 16k!

Yes please let me know after u have create it

Dear Almk23

Below is the facebook link.
Hope we can get more member join in

https://www.facebook.com/GHHS-Healthcare-Complaint-Community-120115542718503/?modal=admin_todo_tour

To the management

I did not use the facility @ all.
I was told that this health program subsidized fr government & aim to hlp rakyat.
I watched Tan Sri Lee talk on GHHS & I really like the program.
However, currently I am facing serious problem in my life.
I need my fund back.
You cant just tell me that you took all of my hard earn money?
Please help me to get top management approval.
I felt like dying every single day.

Hi, i would like to terminate this programme too, however the customer service advised that, Referring to the agreement policy there should not be any refund of the money paid on the purchase of this participant programme. Please help as I really not affordable to continue this plan, is anyone able to get refund? Please advise, thanks..

hi everyone,

Hopefully we don't have more victim here but if there is any please join us so all victim can discuss in this group.

========= link below here ==============
https://www.facebook.com/groups/1274928363026463
======================================

If you saw the link above is [protected] means some 1 has blocking you to join us.
Please reply my message and I'll come back and reply you with some other ways.
Thank you

hi everyone,
Hopefully we don't have more victim here but if there is any please join us so all victim can discuss in this group.
========= link below here ==============
https://www.facebook.com/groups/1274928363026463
======================================
If you cannot see the link above please leave a message.
I'll come back and reply you with some other ways.
Thank you

Vaccination update delayed to mysj (more than 14 days after vaccination), which violating the ad commitment to provide immediate updating right after vaccination! Very poor service!