Great Expressions Dental Centers
Reviews and Complaints

My 10 year old son was seeking treatment for ortho at the office located on Big Bend rd in riverview fl. My dental insurance covers up to 24 months at 100% of the allowable and contracted rates with zero patient responsibility. The “treatment plan” for my son was for 27 months. The billing manager indicates to me at time of initial visit that I would be required to pay an additional 400 dollars for those extra 3 months beyond the 24 that my insurance covers. Fine! I made a 100 payment in feb one in April and came back in may and was going to pay another 100 leaving me with 100 more dollars in next visit. Keep in mind I’m paying this money for services that have not even been rendered yet. On my visit in may they demanded I pay the entire 200. I didn’t have that. I had 100. My son who is currently in pain because he has a tooth that has no room to grow is being shoved out the office. I did get upset and the office manager called the police on me ripped my son out of the chair in the back (because the dentist said he would put the bottom braces on because I paid 100 already) and then proceeded to tell me and my in pain child to leave and if I come ba k I will be arrested for trespassing. I asked about my refund for 300 dollars that I paid for services that had NOT BEEN RENDERED and she implied that I would not be getting a refund. So this office took 300 dollars from me AND billed my insurance company to get reimbursed at 100%. This entire company needs to be investigated on their billing practices and their oath to treat people with respect t and dignity.

I am very disappointed how I have been treated in this office and by Dr Moore. I previously was a patient of Dr Taba's since middle school, I'm in my 40's now. I stayed with the practice when they switched over to Great Expressions. I was told I needed a crown and was very hesitant. Dr Moore talked me into getting one and said not to worry that I take care of my teeth and would have no problems. Less than 2 years its not fitting correctly and giving me pain. I went in today and they refuse to fix the problem and with my insurance plan they will not cover another crown on that tooth for another 3 years. I was told to "floss more" which is the farthest thing from the truth. I floss more than anyone (daily or more!) I have always been told I have excellent dental health. It is also a huge issue of getting surprise bills in the mail months later. My dad, daughter, mother in law, and sister in law go there and ALL have received surprise bills after amount is paid in full at office. I have switched to Smile Care and treated nicely with no surprise bills! I am in process of getting this fixed through my dental insurance since Dr Moore has refused to help me in any way. Shocking and surprising bc she seems so friendly. I am very well known in the community and will spread the word...Beware!

Please do not come to this dental location. I scheduled an appointment to book my wisdom teeth surgery and once I got there they said I needed a referral to actually see me. So I had to come back the next day just for them to tell me that I should get my wisdom teeth taken out? I was also charged for an “emergency oral exam” on my first scheduled appointment even though I scheduled the appointment specifically for getting my wisdom teeth removal.

I also had previously transferred from another dental office just a couple months before coming here and had recent panoramic and close up dental X-rays. So I kept asking if I could transfer them to their office instead of being charged to retake them and they said that was fine. Next thing I know I was still charged for a panoramic X-ray because “they weren’t able to transfer the old X-ray into their system”.

ON TOP of dealing with multiple rescheduling of appointments and undisclosed charges, the receptionists were extremely rude. After my wisdom teeth surgery, we went to just ask a bit more information about the medication that I was prescribed (because they didn’t tell me what exactly I was being prescribed) and the receptionist responded with such annoyance and said “it’s just pain meds and antibiotics. It’s routine. Take the meds when you start ‘paining’”.

I’ve always been weary of doctors because of hidden charges and inaccurate cost estimates so I asked for for information on some of my charges (especially considering that I was charged for previous X-rays and emergency exams I should not have been charged for) and the receptionists were so rude and dismissive with all their answers.

I definitely will NOT be coming back here again and if anyone is thinking about trying this place out. PLEASE DON’T. Honestly, the worst dental experience I’ve had. They clearly only care for getting money out of their patients and don’t even pretend to respect you.

I visited Great Expressions dental office in St Petersburgh, FL because of an ache in a jaw tooth. I had looked online and thought my Humana insurance would cover a crown if the Dentist thought one was necessary. I checked in, later BEFORE the crown process was started a woman came in said she talked to Humana and yes a crown would be covered. As I was checking out the same woman said the crown was not covered! I asked her about her previous statement that a crown was covered, she then said the insurance office was closed. Why did she lie and say she had talked to the insurance company? I asked her why she said a crown was covered she said she received an "auto" response. I was charged for resin that was put in two small cavities, and I do believe my insurance pays for resin. So, she proceeded to tell me I could make two payments to cover the now $1, 094 bill I had been given. I'm retired, and it is Christmas time, I don't have that kind of money to pay, she then suggested care credit which I felt forced into signing up for! I feel I was duped! She proved herself a liar. Why was this done to me? I do want to add the Dentist and Hygienist were great!

I've tried to reach out to the orthodontist to make an appt for my daughter to take braces off. I've call numerous times to speak to someone and no one returns my calls. The manager in this office is terrible she lacks skills with communication and when you call she states she will have someone call me and never calls back. My daughter is only 14 I would like someone to take braces off but this is the dentist in this office responsibility and no other dentist will take them off as it's to liability. I need this dentist to release my daughter care and take off braces immediately as they are now making my daughter have pain. This linebaugh location in tampa closed for 3 months and we're very bad after COVID19 in understanding patient complaints about job loss .

Most horrific experience. These people only care for money. They don't care about my child's health. I am trapped in a never ending contract. Paid in full, I told them I want the braces off, they told me I have to pay more money to continue to see the dr or pay a higher fee for braces to be gone. My child can't see the dr, they refuse to make an appt.

A year ago on September 16, 2020, I had a cleaning and x-rays done. I checked out at the front desk and paid $52.60 with my debit card. The bill was submitted to Cigna Dental insurance.
On August 28th I received a Collection Notice in the mail for $134.40. I called Cigna spoke to the manager Pricella and was told that there is no payment due. I went to Great Expressions where I had my appointment and got a copy of the receipt and sent it certified and than a few days later I get a second Collection Notice for $268.80. I am very upset and I am waiting for a response from the Collections office. My credit rating is excellent and if I don't get this resolved it won't be.
Please help me. Great Expressions address where I had my teeth cleaned and x-rays done is: 9 St John's Medical Park SuiteB
St Augustine, FL32086

Phone# is [protected]

Collection Office:
I.C. System, Inc
444 Hwy 96 East
St Paul, MN 47767

Phone# is [protected]

This dentist is by far the rudest man I have ever had to deal with. He got so mad because I went to another dentist to get a second opinion that he wouldn't even work on me the second time. I apologized but he never let up he said I didn't trust him so why am I here. I told him that I was told by the other dentist to get a cap on the tooth before they could complete the work and That I had no problem paying for the work but he wouldn't listen. I told him than that he never fixed the tooth I came in for. he said, no he didn't and to go somewhere else. Fortunately I had my phone on record. I don't understand because my brother-in -law was a doctor and he told me to always get a second opinion

This is the absolute WORST company I've ever felt with. The dentist and staff are incompetent the practically ruined my teeth and try to over charge me for it! What started off as a plan for Invisalign for six months has now gone on for a year with no corrections to the ONE tooth that needed to be fixed, unnecessary spacing in my teeth that I didn't previously have and them refusing to debond my teeth because my 2 year contract wasn't over. Never go to this company for any type of dentistry. Every location and every doctor I've seen within this organization was HORRIBLE! They are just money hungry company that will do anything for a dime.

Dear all

I discovered today that I was dismiss as a patient by Dr. Revis after a complain I made in 2019. I did not have a need of treatment since then. However, two weeks ago I called the office and asked for an appointment since I have pain in one of my tooth. I got the appointment for today, Tuesday 9 February. I was in the office at time and I was asked to fill a bunch of paper. The doctor visit me in a rush, as usual. After the visit the secretary informed me that I was dismiss as a patient because in 2019 I made a complain after a treatment I received that caused me pain for several weeks.
I believe this is a unprofessional behavior. I did not receive any notification since the incident. In addition, I do not see how a simple request of clarification after a treatment that cause me pain for several weeks should be the cause of the dismissal. As a patient, do I the right to manifest my concern about a treatment done badly or I just open my wallet and accept whatever it comes?
There are rules that guide the termination of a dentist/patient relationship, and these rules has been completed ignore.
I believe I should have receive a better treatment as a patient and as a human being.
All the situation was poorly managed, really unprofessional.
Really disappointment by the standard of your company.

Best regards
Marco Cortesi

Ame for a routine 6 month cleaning. I left with two hours wasted, they tried to get almost 300 out of me with services that I did not come for and don't urgently need. When I declined the services then they declined my my teeth cleaning that I originally came for. Be careful and know your insurance plan line for line. Because if not, they will try to get over on you though billing. Time was wasted, I did not get my routine cleaning (that they first promised), and they are known for billing fraud.

I should have checked their 100+ complaints on bbb (better business bureau) beforehand.

This is the worst company I have ever had to do business with they don't care for there patients even if there In pain they will laugh in your face and tell all your medical information loud for other patients to here they never pick up the phone and hold times are insane the new office manager at the fathersound location is so nasty she and all the front desk staff is too they don't have any care in the body they are very rude and there's no one controlling it it's gotten so bad there it's filled with negative energy and I can't even get my medical records they won't answer the lie and say the fathersound location is closed when there sitting right there in it it's a disappointment and I never wanna do business with them they are money hungry evil people.

Acct # 960925 Chrisdan Reid - My daughter came for braces May 2017.
In the middle of treatment her insurance got canceled and an additional bill occurred. Still making my mthly payments, NO ONE told me that the payments was going to the additional bill and not the braces so my payments were not being counted. Therefore they turned me in to collections, a few months later the issue was fixed and a new contract was given to me in December 2019. Every month I ask for the balance because every month when I come for my daughters appointment they don't have record and my balance changes. In July, my balance was around $300. Made another payment... The dentist and the tech told my daughter she was getting her braces taken off Sept 3. This was my last payment . Came in the office for the appointment and to make the last payment and the guy at the front desk said he didn't see me in the system and they were not taking my daughters braces off. Said I had an outstanding late balance of $600. He couldn't tell me more. Referred me to calling the 800... where I was on hold 4 times for over an hour. Selected the call back number twice and NO ONE returned my call. I do not owe anymore money to Great Expressions. I need this account to be rectified. This has been the most horrendous experience ever! You mess up this account every month for the last 2 years and I have to deal with this as if I am a stranger coming in EVERY appointment.

New Contract states 8 payments @ 139.50 and final at $98.84. We are well over this amount. My balance in Sept was around $110. I made a $130 payment anyway. At this point I am entitled to a refund. I have dealt with Tanya who was not helpful but the lady who wrote my new contract even states that they she doesn't understand why this account is still messed up. She has also reached out and no one has done Anything.