GT Express Ready Set Go review: Bogus additional charges 93

As others stated the web ordering process is tricky, you need to pay attention to all the 'free' extras which...well cost extra. We picked out a steak recipe collected the ingredients and off we go. Turned it on, green light comes on, steak in and timer set for seven minutes. Noted the entire unit gets HOT so was very careful about keeping things away. The timer went off (very low ding), checked the temperature of the meat and set for another 3 minutes. This time it is good to go so we turn the unit off while preparing the second steak.
We turn the unit back on, insert second steak and this time set the timer for 8 minutes. Notice the unit is getting extremely hot this time. At 7 minutes it seems the unit is turning a darker shade of red but continue on. Since the meat is not done we close the lid and try to set the timer for 2 more minutes but the timer knob does not seem right. It is then we notice the paint is starting to bubble and the timer knob comes off because it has melted. We turn the unit off and pull the plug. To be fair the steaks we cooked, the onions were mostly burnt and the mushrooms were just dry.
We are obviously returning this thing as for us it is a major safety hazard. I soaked the bottom section for an hour then began the scrubbing process to clean it up. Noticed the coating was coming off so just gave up. Overall nothing good to say about this think.
Be careful…there is no user temperature controls so if the automatic temperature control fails it will just keep getting hotter.

I, too, feel I was scammed by the GT Express ordered on TV. I've has success ordering other tv products, but this was really a total disaster. First was the recipe club disaster described in the original complaint here. I did NOT order it, but was charged and they sent it. I could not "refuse the shipment" as I was not home when the first "club" recipes arrived. They weren't even worth the charge, if I'd wanted them! Did I get any money back? No. To make matters worse, I wasn't expecting such a short cord, so I couldn't use the thing until I rearranged my small countertop ... removing my microwave. THEN once I did rearrange my counter, after only 3 uses the "special non stick surface" began peeling off both the top and the bottom! I only got 6 uses, total, out of both GTExpress 101s before I had to throw them away! PRODUCT no good, billing no good. I do NOT recommend anything from this company. LOOKS wonderful on TV ... I wish it was as good as advertised. Cathy Mitchell should be ashamed of herself.

I was considering to purchase the Xpress Redi-Set-Go, but have changed my mind since I will not buy a product with so many customer complaints.
The issue with the Telfon peeling and costumer complaints about the company's deceptive pricing is not what I'm looking for. I need a stable product that will do the job as it says it will.
However, I liked what was shown in the infomercial and I am still looking for a product that can cook that way. I also need it to be durable and useful on the daily basis.
Is there any other cooking machine that can perform tasks like the Xpress Redi-Set-Go, but without too many problems? (if price wasnt too much of an issue)

The same day I received my redi set go I received a Carol Wright catalog offering the same
item for $13.00 less. After two emails and a phone call to their so called customer service
dept. I received a sarcastic email telling me I looked at the wrong picture in the catalog.
What a sleazy outfit. Why do I get the feeling this product will self-destruct after a
few uses.

i got my ready set go that included extras that i didnt want. we paid $ 246.00 . that stuff we didnt even want! i seen the show on t.v taht said 2 easy payments of $19.95. so we went for it all the extras that we didnt even want have already broken! i dont think that is right at all. and when you want to send it back they want to charge us to send it back. i dont think that is right! all i want is my money back for the !@#&.we were supposed to get! i want my money back!

I agree with all the complaints ... its a rip-off. They keep charging for the receipes, etc. did I not want. My advice is DO NOT ORDER ANYTHING FROM THIS COMPANY!

I ordered an Xpress Redi Set Go and I not comfortable to use this product because it is not non-stick and after 2 weeks
the black coating started bubbling up and cracking. They sent by mail booklets without my order and took my money from visa card without my permission. This is an abuse. Stop this practice, it is not fair.

Like some of the others, I ordered the the express cooker on line which was supposed to include 2 cookers and accessories with a cook book on the phone and did not want any other extras, which came to $39.90 plus shipping and that the was $ 29, 90. and that comes to a total of $69.80. Our account was charged $115.60 for extras that we did not order including a bi- monthly cook book for 9.95 plus shipping of $4.95 each every other month that we do not want. I called the company and they said that we ordered every thing and that was what they were sending us [NOT TRUE] but if we wanted to we could send the extra stuff back but would not refund the freight, so we will not accept the order when it comes if it comes. We are going to call the Better Business Bureau and Consumers Report about this. also we have requested our card co. to reverse the charges. C Reynolds

We ordered the Express Ready Set Go and were not satisfied so sent it back before even using it via UPS which cost us $12.08. They charged us $34.85 for shipping and handling plus $49.85 for the two units...what rip-off. Now theyve deducted $19.95 from our checking account for the second payment. We've called their customer service and were told we would only receive a refund of $49.85. Buyer's beware...this is a rip-off company.

the same basically happened to me regarding shipping charges and unwilling to settle with customer non service. i bought the scratch cover and said no to everything. product charge about $30. total bill $120. lowered it to $90. they said if im still not happy i can return product and get my $30. back and i have to pay for shipping back to the company. i cant even look at the product because it brings back all these horrendous memories. i will NEVER buy any of these tv products through the mail. you can get them at the store eventually with NO shipping and handling fees.

NEVER TOOOOO OLD TO LEARN

This is definitely a rip-off company that just wants your money and sells by very deceptive advertising. They make it sound like you are getting two grills and only have to pay two payments of $19.95...what a joke. The BBB or a State Attorney General should investigate this company and put a stop to their deceptive practices.

Everything Mcneillmama said happen to me. Only the coating started to peel off after only using 2 times and I used the special tool and watching Kathy on TV, I have been cooking over 60 years . The old saying " Fool me once( GT Express 101) fool mt twice ( Express Redi Set Go ) and my saying never never order anything from this company or any thing that Cathy Mitchell pitches. Did You know that their customer service is in the Phiippines and couldnot get an answer where this product was made. I also was sent 2 . One ordered on line and there was no way to say NO to. Was never told the amount. I called C/S right way to cancelled, was told she had no record, call back later, kept putting me on hold. The oper. who told me to called back later put an unauthorized order thru. The on line order was billed to my Card for over $125.00. The next one came the next day for $ 39.95. Called C/C wanted a prepaid label for the first one, was told they don't do that so my account was refunded only 91.54. They took $34.44 for shipping out of the online that was supposed to becancelled . It did no good at all to talk to C/B . The recipe books are another story The principle is good but the workmanship is inferior. Buy locally for products easier if you have to return

I bought 2 at Kmart they are great but the heating switch melts after 3 days of use and it wont turn on or off Im taking them back to Kmart I hope they fix the problem because they do cook food in 7 min .

We shipped ours back by UPS even though we had to pay for the return shipping, it was a lot cheaper than using their return label and them charging you exorbitant shipping fees. This company is very deceptive in their advertising and the BBB needs to somehow put a stop to it considering how many complaints have been posted about it.

I bought what I thought was one express for 39.95 and one for S&H charges
The S&H charges were 29.95 try to cancelled could not.
sent the package back unopened was bill for 84.70 was credit for 49.85
I paid them 35.85 and got NOTHING

9/10/2010 B.Humphries

I also have issues with this company...the cooker itself is ok...makes good toasted sandwiches which is about all I use it for..HOWEVER the company is the pits. Everyone who has said they add on things (and charge you for them) when they were supposed to be free is correct...they also do not give you any of the inserts for the "free" unit...shipping is outrageous, and worst of all they continue to send and CHARGE you for stuff after you cancel the subsequent orders which you didn't ask for and don't want anyway. When you return them, they charge you outrageous shipping fees and do not credit the original shipping fees. Honestly I'll be shocked if I even get a partial refund of the charges they put on my credit card...just thought, I'm gonna call my credit card company and dispute the charges! The product is definitely not worth all this "you-know-what"!

MY CREDIT CARD COMPANY IS FILING A DISPUTE OF THE CHARGES AND BLOCKING ANY FURTHER CHARGES FROM THIS COMPANY...ANYONE WHO IS EXPERIENCING THESE PROBLEMS SHOULD DO THE SAME!

I just got the kick in the pants this morning mself. First thing the lady said was she was gonna give me two options. I went "nutsoid". I told her she had one option and that was they are going to refund my account the extra money that stole from me or i wasnt letting the payment clear as it is still pending in my checking account. She said that item had already shipped and i explained to her that the ball was now in my court. My bank agreed to not release the funds till i call them back. If it gets here and i havent seen a new amout due in my account. I guess i won. These guys are no reputable stay away!

Oh boy, I just ordered it and have wanted one of these things for a long time. I called to cancel the order after reading the reviews and the customer service department is closed. I wish I had read the reviews first but the infomercials are so inviting. I'm afraid to use the thing because many have stated the devise gets very hot and I don't need teflon peeling into my meals. I'm so bummed because I was looking forward to perfect omelets. The bad reviews out number the good on every website I've read by far so it's clear is very wrong with this product.

Wish me luck, I just ordered an hour ago.

Wow... thankyou all so much. I was thinking this product would be awesome to make my kids a quick lunch, but feeding them teflon, or some other paint or coating is absolutely out of the question. I will stay at the stove to prepare my family's meals! Thankyou all again for the heads up!

Well, I certainly wish I would have checked these comments before mentioning to my mom that I might like one of these as a christmas gift. She ordered one for me last week, and called me in tears today when she received it and her bill. She received a bill for $84.65 today, which is just one of two installments!
She ordered based on the wonderful "infomercial" which makes it seem like you are just paying $39.90 plus s&h. Keep in mind that my mom is 73 years old, and is not the best at using an automated system for ordering things on the phone anyway. I truly believe that this company is taking advantage of an elderly person that could be easily duped, and charged her for things she didn't know she was being charged for. She tried to call to cancel the order, and the rep told her that she couldn't return it, and even if she did that she would be responsible for over $80.00 in S&H. Seriously? $80.00 in S&H? I called myself this morning, and the rep told me that the price for the 2 units (One plus the one "free" one) was $39.90 and shipping and handling of $29.90,
then she supposedly "agreed" to the recipe book and utensils, which I am sure she thought came with it, because that is what the commercial leads you to believe. Of course, this is an "additional" recipe book and utensils!
Recipe book is $9.95 plus $4.95 S&H, and the utensils are $14.95 plus $4.95 S&H. He said we could send the order back, but we are still responsible for the $39.80 in S&H charges. Basically this is just a big nasty scam of a company! Fortunately, she purchased it with her bank card, and when we called today the charges had not gone through yet, so we cancelled the card. Thank goodness for that because she is on a fixed income and can't afford these ridiculous charges. At this point, I am so disgusted with the company, that I will not buy one even if they do become available at retail stores!

My friend Bill ordered the set with an additional one for me. After 3 uses the "non stick coating" flaked off on my set. His coating flaked off after the first use. When we called to complain they offered to ship us a replacement. What! So we can get another defective item. Also, they will only return $39.00 of the $69.80 we originally paid and we have to pay the shipping charges to return the items. I would not recommend purchasing the item from a local store. I would not recommend purchasing it at all. It may be easier to return locally but it is defective and who wants to deal with the hassle. As far as I'm concerned the whole thing is a scam.
J. MacDonald

I wanted one of these redi set go grills so badly... I am just glad that I found this site and read all the feedbacks on this item. Thank You all for taking the time to comment on your experiences, cause I too would have been a unhappy customer if I wouldn't have read all of your complaints.
T. Roosa

I have just filed a complaint with BBB, as this company is a scam. I have ordered twice and been sent the recipes which automatically enrolls me into the recipe of the month club. I have complained both times and asked that I be removed from the recipe of the month club. Both time I have been told by the "customer service" that I clicked on the link to join the recipe club. What a scam and we will not be buying anything with Kathy Mitchel's name associated with it as she has allowed deceitful tactics to be used with her name...what a shame, we always like her.

What are you trying to do to me. I will never ever buy anything thing thIs way ever ever again. I heard on your TV comercial that buy one and get one free & I was to receive (2) Express for the price of one. I did order them on your telephone number [protected]. Irecweived them and you charged me full price for the two Express's plus postage - $39.99 + $3999 +$14.95 + $14.95 = $109.88 You took $110.55 ($.67 CENTS MORE) out of my account that shows on my bank statement. My December bank statement of December, 2010 you took out $19.95 MORE. I was angry & could not believe your company would do this to me. Please give me your reason for charging me another $19.95. I am vey disappointed n your accounting system. Refund me the $19.95 immediately plus what ever else is coming to me. I will also call you and get this straitened out to my satisfaction. Send me an answer by my email address. December 2010 got charged an Extra $19.95 Please refund. L.BREFELD

I bought a Xpress ready set go f"cathy Mitchell's meals in minutes unit for Xmas.

What a rip-off. They say it's buy one, get one free, but the first one is $39.90 and then for the second one they charge you $29.90 for S & H alone so your paying almost full price. But that's not the worst part, the second one doesn't come with the inserts, you pay seperate for them, but I was not told that up front. I had givien that one as a xmas gift and was so embarrased, when she called to tell me it was useless without the parts, so I gave her mine.
Called in several times and finally was able to get a hold of someone after a week of trying, (they are always closed!) The person I spoke to was not concerned, only tried to sell me the missing parts. When I said heck no! She asked me to read the fine print and hung up on me!
Pissed me off, so I went on my face book and told everyone know not to buy this and to pass the message on which they are doing! These people should be in trouble for false advertisement!

I recieved the redi set go xpress as a Christmas gift and was excited to try it. The first meal the omelet worked out fine, although I could feel a lot of heat, the second meal the baked potatoes, smoked and burned tasted terrible, decided to give it another try and did the coated baked chicken, the teflon came off on the chicken and the paint cracked and bubbled around the timer & the chip flew and actually hit me when standing next to it. When wiping the machine down I noticed the top of the grill had marks from the heat. The machine was properly seasoned and I had followed the directions carefully and also read the entire 2 booklets that came with it. What a neat concept, easy and time saving, too bad the product was so cheaply made. Thankfully it was purchased at a Target store and they gracefully took it back as a "defective item".No More As Seen On TV products for us, (Shake Weight for example). After reading all of the complaints I am surprised that this company is allowed to do business. Thank you for letting me share.

Every complaint I've read you can DOUBLE for me! I ordered by telephone (never again!) to an automated device which doesn't allow you to ask for clarification. When asked "do you want your oder to be shipped in one package or two?" I responded "two" since I was ordering - or so I THOUGHT! - two units, one for a gift. I received FOUR UNITS, some with an extra insert or a tool, some with nothing extra. The order WAS shipped in two containers but I certainly had no need for 4 units! When I called to complain and to find out how the "extra" (unordered!) two units could be returned and refunded I was told that they were unreturnable and that postage & handling was "non-refundable"! I cancelled any further shipments to my address (I had okayed the recipes on a trial basis) but will have to wait to see if that one call will accomplish this. Evidently this has been going on with this outfit for some time and I don't understand why they are still allowed on TV, bilking the public in this manner. I too am living on Social Security and am now being billed for over $200 for something that I do not even want! A VERY expensive lesson!
M. Greenough

I waited till it was in the store to buy one, bigest mistake ever. The first one the light did not work. I took it back to the store.I got another one, the machine got way to hot and the timer melted and quit working . I took it back no problem but will never buy a product from this company ever again. DO NOT ORDER OR BUY THIS PRODUCT.

I too have been charged for the recipe club, I did not order, I clicked NO THANKS on every page, that kept popping up.I ordered Thursday night, Received email confirmation of my order within minutes with the extra charge, I emailed them within a few minutes to dispute the charge for cathy's recipe club, as of Saturday night 9:00 PM, I have not gotten anything back from them, Going to try and call them tomorrow and hopefully get the mess figured out.
However, if not possible I will cancel and report to the BBB and the state Attorney General.
Terri

Good news for all the people who bought the Redi set go and still want to enjoy it:
We bought two of the Redi set go and when we started to use them we noticed that the non stick surface was sticking even that we followed the seasoning procedure. Then, I tried to put a parchment paper on the bottom surface and then put whatever we prepared, and wallah, no more sticking, the paper did not burn or broke even when oils and liquids from the food were present, so now I am using every time parchment paper coated with Silicon, I heard this is the best one to use, and now we are enjoying the appliance, then the timer button fell off, so I am using now the timer function in my cellphone, I still think that this appliance is a great idea, it should be made with better materials, but I want to enjoy it as it is, so I found these two solutions which I am sharing with everyone, in the future if any company will make the same idea better I will sure by it because this is very useful appliance to me. Hope it will help to cheer up all the people who have bought it like me and want to still enjoy working with it.
M Eizen

I learned my lesson. This is the first time ordering these TV specials. I too was duped! I received extra griddles and extra recipes that I did not order. They charged me $29.00 for these things. I spoke to someone at the help number, since she was absolutely no help, I insisted on speaking to her advisor, she said I could not, everything was routed, whatever, I politely disagreed with her and got to another person. They say they are going to credit my charge card the extra $29, after sending the extra stuff back. Never again! We will see if my charge card is credited, I am ready to put up a fight! A lesson learned!
D Arlo

2/10/2011 I am sooooo disappointed with this company! After ordering the product which I got the buy one get the second free just pay seperate shipping and handeling it ended up costing me $105.65.
Today I realized that my credit card has a charge of $19.95 on it from a Shopping Essentials that is a scam through this company. They have charged me this amount for the past four months and I have recieved nothing for this charge. In addition they have sent me the extra pans twice that (I DID NOT ) ask for and charged my credit card $25.90 for each shipment. I am in the process of contacting my credit card company to dispute these charges and put a block on my account so there will be no more charges. I think it is a shame that these companies can keep getting away with this crap.I may not be able to get my full refund back but this is one ole girl that they will NEVER get a chance to screw over again. As far as the product itself I was disappointed in the size of it and I really haven't used it enough to make much of a decision about it.However I imagine from all the complaints I've read I pretty much know what to expect. If I ever give a word of good advice it would be DON"T deal with this company.
If you must have the product wait until it gets in the stores so you can see what your getting without the extra cost. Just a thought it would be great if no one ever bought another xpress cooker again and they would go out of business. Even better if they would have to reimburse all of us unsupecting victims. Barbara in Alabama

I order the ready set go after 3 times using it the coating started to peel WHAT A WASTE OF MONEY ! I should of read the reviews before I bought this piece of JUNK. It was great for 2 uses my borhter ordered it and same thing happend to him started peeling the coating just think i had an made a steak and had mushrooms onions and TEFLON to top it off what a waste. Had to threw it out . Kath you should be ASHAME of your self must pay you good money to lie to the public shame shame SHAME Kathy !

teflon is peeling badly on all units large chunks were digested by my children. Id say miss mitchell needs to recall all of the xpress ready set go before she kills someone (I Pray she looks into the spray on product she so negligently sells, after i called the complaint in she sent me another one that peels, all they advised was to spray it with cooking oil which seems to make it worse after the units are stored.) IF YOU CASH COWS SEE THIS POST WORD OF ADVICE RUN AND HIDE your money because its bad.

I did not authorize for payments of 14.90 per month to be charged to my credit card. Want no more

It was by phone. Theu asked questions of other offers and I kept sayimg no to all of them. hey were closed today but will call tuesday. Thanks for the comment tho

Thanks Brenda.

I'm so fed up that I'm thinking of stopping reader's digest for good.
This has been going on for too long . It's entrying a contest that's never there. www.rd.ca/nothing

Where do you enter access code? jbarker@ eastlink.ca

I'm totally in agreement with all the bad reviews on this company, had a terrible experience when ordering; now I'm trying to get my money back. Good luck to me:-(