Guideposts
Reviews and Complaints

The misinformation is in the Mysteries of Lancaster County series. The title of the book is "Mixed Signals". On page 36 Florence Nightingale is mentioned as being on the battle fields of WWI, when in fact it was the Crimean War, and it was a good 50 or 60 years before WWI! I hope that you will correct the error. My name Is Vesta Whaley and I enjoy reading your books, but I felt that this error should be brought to your attention. I feel that if a famous person is going to be mentioned in your books at least make sure the facts are true! I am not a company, just a consumer.

I get renewal subscriptions request from guideposts all the time. I have no intentions of renewing the subscription. Well, when I received my credit card statement guess what guideposts had done! Used my credit card to renew the subscription-without my permission - I have no idea how they got my information from the credit card, but am demanding a refund to my card! Also, am contacting my attorney to inform him of this. I know it'll cost much more than the subscription, but i'm willing to do that because they took it upon themselves to renew my subscription without my permission! I may file a lawsuit against them for doing this unbeknown to me.
Sincerely,
Martha p taylor

We are longtime subscribers to Guideposts magazine after receiving a subscription as a Christmas gift from our Sunday School teacher.

We are disappointed in the article praising and uplifting Prince in June/July 2019 issue. The fact that he was a longtime subscriber to Guideposts does not diminish the horrible treatment he supposedly gave to innocent, defenseless children. Has "anything goes" become a part of Guideposts? We do not understand including an article uplifting and praising Prince.

David and Luetta Fox
Centerton AR

I wish to file a complaint against Barry J. Smith who is the customer service director of guideposts. He has a very bad habit of being to quick to send out typed written letters to customers accusing them of not paying their bill for any books or magazines subscriptions ordered. I got a letter from him today saying that my magazine subscription has been suspended. I had mailed a check for $29.94 either on April 16 or 17. The check was cleared from my bank on April 23. Today is May 10 and this rude unprofessional man dares to suspend my subscription without even checking with the records to see what payments came through. I had issues with him before in the past over a misunderstanding with a book order. Barry does not properly represent a spiritual company like guideposts and does not deserve his title as director of customer service. If it were up to me, I would have him fired from his position. He is not doing God's work by baring FALSE witness on his customers. I want my feelings to be made known to him and by anyone who has power over Barry. I expect to continue to receive my guideposts magazines or else get refunded back the $29.94. Barry is lying about my subscription being suspended. I am sure that some in the billing department can prove him wrong. I want these unpleasant type of form letters from Barry to stop NOW!

In April I received a book from the company www.guideposts.org. I haven’t ordered it and have no idea why they have sent it to me. Also I started to get bills from this company. I tried to call them, but the phone number was fake. I sent emails, but no one replied. I don’t know how to stop this crap, so please maybe someone can help me. Help, please.