Gutter Helmet
Reviews and Complaints

As someone who values the integrity of their home, I understand the importance of reliable gutter protection. Gutter Helmet Alabama offers a solution that stands the test of time, ensuring clog-free gutters and peace of mind. While there have been concerns raised by some customers, it's essential to consider the overall track record of the company. With a proven history of over 40 years and a commitment to quality, Gutter Helmet Alabama remains a solid choice for those seeking durable and dependable gutter guards. Trust in their expertise and say goodbye to the hassle of gutter cleaning!

I had gutter helmet put on my house. This product is guarantee for life. I had one of my gutters having issues. Called the company and was charge $60.00 for them to come over. The employee came and found two bird nest build in the gutter because the gutters were not installed properly. I called to let them know and that I should be reimbursed back for the money, as I should not be calling them if the job was done correctly.

I was told that they cannot refund me, as it is part of service.. their advertising is all lies.

We have had Gutter Helmet on all our gutters since the 1990's so it is unfortunate that I have to write this complaint.

We had heavy rains on April 28, 2023 and I noticed my gutter above the main entrance was clogged and the water was overflowing like a waterfall right by my main entrance. I called for service to my Gutter Helmet gutter on that day. Today is June 12, 2023 and I just received notice that they will be out tomorrow to service my gutter, over 5 weeks after my call for service was made.

I no longer needed your service since I hired someone the first week to clear it after your initial response said it would take 4 weeks.

I not only will never buy Gutter Helmet ever again, I will make sure anyone who approaches me on my system knows to stay away from Gutter Helmet. You've already lost the possibility of my son's house when I told him about this service. He has decided to use a different product.

We had Gutter Helmet (HARRY HELMET) installed several years ago. At the time, it was just getting started and the salesman stressed the "wonderful lifetime guarantee". Whenever I have a complaint, I get a song and dance about it not being valid or they have to physically view, i.e., Icicles dripping from the center of the gutter, water dripping over the front door. They can never come right out, they wait until the weather is fine and then there is nothing to view. I'm having my bathroom done and noticed the helmet has dents and my shingles have lifted. I called and the rep gave me an estimate good for 30 days. Nothing mentioned about that wonderful warranty. I don't mind paying for parts, but think the labor should be free as it was an unconditional warranty. I am now a widow on a limited income (86 yrs old) and feel I am being taken advantage of. I hate to think I have to pay for a wonderful warranty. Short of having all the gutters replaced by a different method, I will either have to pay Gutter Helmet or have all removed and replaced by another company.

I called on June 1, 2022 to request a gutter clean up because of overflowing of water everytime it rains. I was told that the service will not be performed until 3-4 weeks out. I called again on June 14, 2022 because the overflowing situation has gotten worse. I was told than that they should be coming out next week or the week after.

I finally received a call that Gutter Helmet will be coming on June 27, 2022.

I received a voice mail saying that they will not coming because of the weather, but will be here tomorrow, June 28, 2022. As of 07:38 PM, June 28, 2022 no one has shown up nor was there any phone call to explain why.

Not happy at all with the service and very disappointed with Gutter Helmet.

This is not the first time that this has happened.

I regret getting Gutter Helmet and Gutter Heat installed. If I had known about the poor service rendered by this company, I would never have gone Gutter Helmet.

We had gutter helmet installed on our house a few years ago. Yesterday they came out to remove them, as we are putting new siding and facia on. The guys came out for not even 2 hours and were done. Now part of the reason we decided to go with gutter helmet was we were told by our salesman they come out to take it off for any exterior work at no cost (part of the warranty). We have had to replace our roof multiple times due to storm damage prior to getting gutter helmet so this made sense as it was so expensive to begin with. But no, over $900 for less than 2 hours of work they give you some b.s. about footage and a service fee. I can understand the service fee which I would be ok with. No mention of this either while setting up the removal. My wife got a call about where to send the invoice. I thought with the ridiculously high price I was getting piece of mind with this product, but I got lied to instead.

In 2005 I had my home done with Gutter Helmet. Just today 9/23/21 I was told my roof has to be re done. because of faulty shingles from IKO . Its a shame since roof is only 15 years old. I said I had them installed in 2004. I have the original paperwork. The salesman said right to my face David if you even need them removed for work on your roof it is free for the lifetime of the product. In fact in 2006 when my new roof was done I was not charged to remove and re install them.Well today I called the company /dealer who put them in years ago. I almost fell out of my chair when I was told to remove the it is 4 dollars a foot. Then on the re install it is another 4 dollars a foot. I have 64 feet so 512 dollars to do this. Im just asking if I have a leg to stand on?

Gutter Helmet had to be prompted several time to come out. In early July I contacted the Merriville, Indiana Trim-A-Seal (early July) office who installs the Gutter Helmet product. I told them the gutter guards were allowing the rain to run over the gutters and not go in them. That it was damaging my foundation and causing us severe problem around the home. I was told that they were not going to be able to come out until late August or the middle of September if not later. They were still installing the product but were well behind on checking people's complaints out. I called several more time and finally contacted another installer who does gutter helmet in the Gary, Chicago office. They told me they would have someone come out on the 13 of August 2021 in the after noon. He came and was the same person who had put them up in 2008. He had not even gone up to look at them and told me that they had been apparently abused by who ever had put our new roof on. I ask about there warranty and was told that it was up to us to have a yearly maintaince schedule to have the gutters inspected. I check thru all the orginal install papers and cannot find such a request. When he completed his inspection he advised me the roofer had indeed done damage to the gutters. He found roofing nails used to secure them rather than screws. He found roofing scraps inside the gutters and patically said the roofers made a lousy install of our roof. and since they did we were responsible for any repairs ourselves. He contacted a Supervisor and I was told they would gladly work with us to fix the problem, but we would have to pay for any materials and cover the workers time as well. The roof install was done well before this started just recently. He tells me since I am handicapped and can't go outside that he did his level best to keep them in the condition they were in at the time of the install. I wonder about improper installation or a improper design flaw flaw as being a part of this.

Had gutter helmets put on our roof. At first we thought, this is great! Then it snowed. Ice dams formed all the way around the house and when it rains the water overshoots the gutter completely. This is causing a safety hazard. We called several times before they sent out a tech. When the tech came out he said that he would come out when the weather was permitting and take off the clear coat. Upon looking more closely they've been put out to far. If clear coat is the problem why put it on? Really?! We sure are disappointed with Gutter Helmet and customer service for amount of money we paid.

Never had ice cycle problems until the installation of Gutter Helmet. Ice cycles on the entire span up to 2 feet in length:. They damaged bushes and were a safety threat for any one coming onto the front porch|. The company downplays this hazard, but it is a major concern and I would not recommend this product to others". This issue is noted in their Warrenty Information as “Icicles will not impede the performance of Gutter Helmet and are not considered a serviceable condition covered under warranty". If icicles are objectionable, simply knock them off as they occur'.” That is not an acceptable answer:. THEY ARE A NUESENCE AND A SAFTY HAZARD, . BE WARNED.

Don't waste your time or money with this product. If it gets dirty at all it doesn't work and is next to impossible to clean. The salesperson will show you an example on how it is installed, which is under the first layer of your existing shingles. In my case they installed gutter helmet on top of my shingles screwing through the shingles causing them to leak. Upon complaint, the representative explained that mine was a typical installation and the leak was probably from some other source even though the roof is only five years old. Also, if you have a valley on your roof, they install a screen over the gutter which allows debris to pass through and clog your gutter which they will not clean and is very hard to do. The system does keep the leaves out but will still cause water to drip on your head and your eaves to rot.

We need new gutters, and I signed up for a 'free' estimate (at Costco) from Gutter Helmet.

When the scheduler called to confirm, he asked if both my husband and I would be here. I replied that I would be home. The scheduler insisted that my husband had to be home, also. I replied that I would be taking care of this, and he said that his salesman only gets paid for one trip out, and wanted my husband at here so he would not have to come out a second (unpaid) trip, when my husband had questions that I did not ask (guess they do not have phones).

I still insisted that I would speak to the salesman, and this guy actually told me (really!)
“Men ask the technical questions that the wives don’t ask”

I told him if he did not want to deal with me, he could cancel. He even had the nerve to say that he would note that I canceled the appointment – at which point I told him to please note that I would be more than happy to speak to the salesman, and that they are the ones canceling on me.

While I am sure, today, he is telling every one how b*@chy I was, I was actually pretty calm with him, considering that he just insulted an entire gender!

I had the Gutter Helmet Sysytem install Back 12/2002 This system prevents leaves, debris, birds from getting into the gutters. Some how birds got into the gutter above the garage preventing the flow of water when it rains. I just noticed it cause of all the visible tigs. The system in all has been serving it's purpose, but this is an error of the installer that this part of the gutter was not properly sealed. I've placed numerous calls leave messages and no response. The Hart & Cooley company/warranty desk provide the warranty on the wed site

My mother, 74 years old purchased Gutter Helmet. It was installed on the front of the house only due to the cost. The first heavy rain she had, approx 6 months after installation, her basement flooded. She has lived in this home for over 45 years and nothing like this happened previously. At 74 years old she was vacuuming up the water and carrying out pail after pail of water upstairs and outside. When she called the company, they would not return her calls. My husband took over trying to reach them and had the same problems. When he finally did get in touch the installation supervisor/manager he was rude, argumentative, unwilling to listen at all and insisted Gutter Helmet was not the problem. This went on for approx. 3 weeks. Not hearing back from him we tried to get in touch with the owner of that particular Gutter Helmet. After 2 weeks of calling and leaving messages almost every day he finally returned our call. He also was terribly rude, argumentative and didn't stop long enough to listen to the problem jumping in very defensively. When he finally relented and said he would come out to the house he let it be known it would NOT change his idea or opinion of his product since "his product never fails". We had written to the Better Business Bureau and that is the only reason he called and scheduled an appointment. As of Monday April 27, 2009 this matter has NOT been resolved. Save yourself a huge headache and go to: http://www.leaflessinseattle.com/gutter-guard-comparison.htm for a comparison.

High pressure salesman tried to guilt my elderly mother into purchasing an expensive gutter system (which she doesn't need). Even went so far as to tell her that she should feel guilty that he drove miles to her house, taking time away from his family, and she wasn't going to purchase from him? My husband overheard the sales guy telling someone on the phone "I think I can get the old lady sold, but her son may be a problem. We need to come back when he's not here". What a great company - taking advantage of the elderly.

How do I put it best... Overpriced, does not work, ruined the look of our home, would not return our calls when it clogged! Do not waste your time with this product or company. They claim they are owned by a big corporation and thats a good thing. Like any big corporation they treat you like a little guy and never returned any of our calls! Gutter helmet you are a joke of a product and a joke of a company!

They did a killer sales job on us, wish they would spend as much time on customer service as they do sales!