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Headspace

Headspace review: Impossible to cancel subscription 12

O
Author of the review
12:25 pm EST
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I got a free trial for meditation app Headspace.

Tried to cancel it as it was not for me, and they do not cancel it right away.

They sent email saying that that are processing my cancellation. 48-72 hours.

Just have read other comments on their blog, this is happening since 2014.

I guess I will be paying for extra month...probably paying for many month!

This is such a scam!

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Dec 08, 2016 10:35 am EST
Headspace customer support contacts
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2415 Michigan Avenue, Santa Monica, CA, 90404, US

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Hi, Olga. My name is Lupe and I am the VP of Customer Experience at Headspace. We sincerely apologize for the delay in resolving this issue for you. I do see that that we have since taken care of this request for you, but can certainly understand how frustrating this for you. We've truly sorry - clearly this is not our intention. To provide complete transparency - we have experienced a surge in users, which has increased incoming requests and volume for our Customer Experience team. It has led to some delays in responses, which clearly impacted you. We are working day and night to get through requests, so rest assured that our goal is not ignore our users. We value our community and are constantly working towards making improvements. As a quickly growing company, we are experiencing some pain points with volume, but please know we are aware of it and tackling it as best as we can for our customers. Thank you for your patience and if you ever wish to return to Headspace, we'd be happy to provide you with a 6-month complimentary subscription for the trouble. Simply send us a note at help@headspace.com and we'll apply it to your account. Thank you for being a part of the Headspace community.
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

12 comments
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Jessica Maria
US
Dec 04, 2016 11:52 am EST

Exactly the same thing here!
The opposite effect of meditation >:(

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Kirky5125
GB
Aug 20, 2018 8:58 pm EDT

I have tried multiple times to cancel my subscription and the make it almost impossible! There is no way of turning off the auto renew function therefore they constantly take payments! I have read online that it is notoriously difficult to cancel. I want it cancelled with immediate effect and for this nightmare to end!

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philippinea
FR
Aug 29, 2018 1:32 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same here it's such a shame !

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Lisa427
US
Sep 25, 2018 7:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Used the free trial and before I knew it I had a annual subscription made in error, tried to cancel right away and they charged my account. I'm finding it impossible to get a refund. I'm frantically trying as I am unemployed right now and can no way afford a 94.99 subscription. I'm so stressed out, this is such a scam.

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Adam Malik
US
Jan 16, 2019 2:41 pm EST

IS THIS SOME SORT OF TEST? My subscription has just been auto-renewed for a year at a much higher rate than initially paid! No simple e-mail indicating/requesting for confirmation you would like to renew. Then like all other bogus scam sites when you do finally find where to cancel the autorenew (if the navigation on their website decides to work) they ask you to confirm 5 times that you would like to so. What a joke they sell themselves as trying to help then they just end up ripping you off like everyone else.

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Kmmf
US
Jan 25, 2019 7:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Same problem. I canceled a year ago and recently realized they charged me for an annual subscription anyway. Now it is up for auto renew again and I'm unable to find a simple way to cancel. The steps they outline do not take me to a cancellation option- just a renew option. I have tried on a desktop, my phone and my iPad- through iTunes and directly through the site. No option to cancel anywhere. I've emailed twice and no reply. Absolutely shameful business practice.

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Antonius Johannes
US
Jan 28, 2019 5:06 am EST

I had the same problem. I year ago tried to cancel my script and could not find how to unscribe when visiting the website. I stopped using and forgot about this ordeal until I recently got an email about my use of HS ( which was zero). This time, after much searching, I found that I was charged for last year. Also found a “ cancellation page” but still unable to cancel because “ server problems”. This whole Andy figure has fallen from grace as far as I am concerned. Why make it so hard on people to cancel? Greed?

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Zezezzzzz
US
Jul 13, 2019 8:45 pm EDT

They charged 98$ and it is impossible to cancel on their website and app. SCAM.

They said that they will cancel my subscription for next year meaning they will keep my 98$

SCAM

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olimpia101
US
Jul 17, 2019 8:14 pm EDT

The same just happened to me. They auto-renewed without my permission. I paid $50 for the first year and now they charged me almost $100. I sent an email and I have not receive a response. This is a SCAM. I cancelled my auto-renew option online, however now I checked my account with them and says that I'm still subscribed. What's worst, I tried to erase my credit card information, but they wouldn't allow me to do it--you can only change the information to add another card. This is extremely shady, particularly for an app that aims to calm your anxiety... It's a scam

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Ehrl
US
Nov 29, 2019 6:50 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Same here. They auto-renewed without telling me, and took almost $100 out of my account without me agreeing. Talk about adding stress to my life. I'm shocked to think that this is a SCAM.

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ValSchr
Westerville, US
Jan 16, 2023 5:19 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I got what was supposed to be a 90 day trial of Headspace. However, that turned into 60 days somehow and I have been trying to find a way to cancel it but there isn't an option in the app or online. I've sent a customer support email 3 days ago and gotten no response back. I'm at the point where I'll be contacting the BBB and cancelling my card.

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Liliana Daxi
US
Apr 05, 2023 10:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of ValSchr

Try support@headspacehelp.zendesk.com I've been emailing a person called Mirian about a second year of £49.99 being taken from my account, apparently it is in their terms and conditions that we signed up to. and it is 'impossible' to refund the money even though I haven't even used the thing. I think they have covered themselves legally but its definitely not ethical

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    Nov 21, 2024
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