Hello Mobile Telecom review: New service

I had my phone connected to Hello Mobile, and all went very well. The sim card came VERY quickly, and I was connected. I even got the free second month of service as promised, so all seemed well when, after a few months of great service, I decided to have another phone, the one the wife uses, connected to the Hello network. I HAD to have it connected as "line 2" in my account, their account system did not allow for another at the same address ... (strange?).

Far from being a "easy" transition with your own phone and number transference, it's almost a whole month of service and I still haven't the phone working ... it WILL NOT DIAL OUT and complete a call. It's certainly connected to the network, as it'll send and receive texts (but without attachments), as well a receive phone calls, but for dialing? It just just drops the call in a couple of seconds, before it connects to the dialed number.

I've been though NUMEROUS tech persons, EVERY TIME having to go through the same process, and though EXACTLY THE SAME checking of my phone settings. I had two days SOLIDLY of being "handed off" to the "next level" tech, go though the whole process of settings checks AGAIN, and on two occasions the call dropped (most likely intentionally I'll guess).

I sent FIVE emails, which were received by Hello as automated confirmation was received, but no-one EVER emailed me back to my questions. Not a peep.

On the fifth day of my attempts, when I was supposedly connected to a "higher tech" (who had me doing the usual settings check!) when she offered to “raise the issue” to the "highest level" ... and that they would call me back to resolve this situation in two to three days.

Nothing, until after EIGHT DAYS I got a call: "is your phone working OK"..? “Well no, no change”. So she asked me to hang on and connect me to the elusive "higher being". I waited, left the phone on speaker, WAITED OVER TWO AND A HALF HOURS" and no-one ever answered! The music was still playing.

Well today, almost an entire month without full use of the phone, I called yet AGAIN, had to go through the standardized settings check (of course), with the FIRST tech, and then all over again with the SECOND tech to which I was handed off. Her conclusion? The "highest level tech" will call me with a solution (where have I heard that before?).

So, although I have one line that works well, and if it continues to as it has for a few months, I'd like to keep it. This second line I will have to go elsewhere ... transfer the number (important in this case) to another provider ... maybe back to the old one?

And the last issue is that I've been charged for the whole month for incomplete service, and until yesterday, all was well, as I was supposed to get my second month free: but I see the billing is suddenly due to charge me for the entire coming month!

Warning: all is NOT WELL with this company, unless you're very lucky. Now how do I cancel one line and not the other I wonder? Who can I call? No-one ever answers! Or comes up with a solution.

PS. It's now been THREE DAYS since the last promise of a call-back to “highest level” tech. Still waiting.