Herrschners review: Product Complaint

I purchased a Christmas Table Topper kit from Herrschners around 1999 and immediately ran into problems as the directions were in a foreign language. I contacted the company and they refused to help me. I did figure out out the directions but then ran out of the gold thread and contacted the company again and then they refused to help again until around 2006 when they said they would sned me the thread if I would give them some more information, which I did. Then they again refused to supply the thread. I would like to finish this table topper as it is almost finished and I have put a lot of work inot it. They said they would supply the thread once then changed their minds. The thread is Madeeria Art No. 9812 made in Germany. They won't even tell me where I can buy this thread. Help!