Herrschners reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Herrschners
Welcome to our customer reviews and complaints page for Herrschners. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Herrschners.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Herrschners's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Herrschners, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Herrschners. Your feedback is an important part of our community and will help others make informed decisions.
Led eyeglasses
I ordered these eyeglasses along with afghan sets. The glasses do not work! Statement says only for nearsighted but This isn't advertised that way. I am nearsighted in one eye and far sighted in another eye , so these will never work!I am so disappointed that they are not up front with who they will work for or not! please don't take advantage ! of me
Desired outcome: refund
Cross stitch pattern
I had ordered a cross stitch pattern to be delivered, but the post office lost my package. After spending hours on the phone to be told that USPS threw the package out, I called Herrschners to see if I could get a new one. They told me they would not send me a new one and I would have to pay for it again if I wanted it. Some of the worst customer experience I have ever had. Do better.
Service customer service
I called to follow up on a order placed on feb 10 to have a the tracking number looked up and tell me where it is yesterday I was told it was on the way to post office in corona calif and possible to be delivered so today I called to check if delivered and I got the rudest [censored] ever in the customer service dept — I got the tracking number so I can keep up...
Read full review of Herrschnersherrschners worsted 8 yarn
I wish I could give them a negative star. I ordered their Herrschner's worsted 8 yarn. It is nothing like they advertise. First, the color, raspberry, is depicted both on their website and in their catalog as a mid toned pink. In reality it is the most ugly shade of hot pink I have ever seen. The texture of the yarn feels like sandpaper. They claim that...
Read full review of HerrschnersRush order not honored
I placed a rush order on line with website. Shipping address provided is a UPS delivery address only and does not accept mail. The website confirmed my order and they deposited my money. When I called to check status they said website made a mistake and they do not offer rush delivery to Alaska. They mailed and it will take up to 4 weeks to receive. They refused to refund money until product is returned to them which should take two months. When I said I placed order in good faith and they had an obligation to deliver in good faith since they accepted payment for indicated service and their response was oh well sorry about that. I WILL NEVER ORDER FROM THEM AGAIN.
Never Received Product
I ordered a product on June 29th. I realized on July 2nd that the product was going to be sent to my old work address. I contacted the company it was too late -- Product had already shipped. I was told I needed to wait for the product to be returned to the warehouse before it could be reshipped or a refund could be issued. I still have not received the product as of 9/15/12 or a refund. This company has stated also that they no longer carry this product but they have kept my $41.24 and I have nothing. This company's customer service department does not understand the term `customer service'. Also, an interesting item about this company it claims to have revenues in excess of $35M really -- how much of that is from situations such as mine. Shame on you. I will never do business with this company again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Product Complaint
I purchased a Christmas Table Topper kit from Herrschners around 1999 and immediately ran into problems as the directions were in a foreign language. I contacted the company and they refused to help me. I did figure out out the directions but then ran out of the gold thread and contacted the company again and then they refused to help again until around...
Read full review of HerrschnersPrivacy Concern
I recently placed an order that I am expecting within a week. After seeing other complaints about this company, I am very concerned about the quality of their products. I am also regretting my choice to join their Smart Savings Club. In light of this violation of my privacy, I am asking to have that club membership refunded. When I was checking my order...
Read full review of Herrschners and 2 commentscharged my credit card for NO merchandise
Herrschners is a mail order craft business. When I move, they find where I live & keep sending me catalogs. I placed an order with them on line for yarn. They charged my credit card on 5/24/09 for $65.83. I never received the package. They tell me they sent it to my old address and they are waiting for the package to be returned. It has been 2 months, I...
Read full review of Herrschners and 2 commentsGiving a Voice to Consumers
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