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H Greg states "At HGreg.com, we stand behind the quality of our vehicles and want you to be completely satisfied with your purchase" and I let them know less than 24 hours after purchasing the vehicle that it had a list of things that I noticed wrong with it. They had my car for almost a week and I got it back and it was still making the same noise as before and they are refusing to fix or do anything else about the noise continued to hear because according to them, they could only replicate it once "and then refuse to tell me even what is causing the noise other than repeatedly telling me that it's not a safety issue, but won't tell me what the grinding and creaking noise actually is. They refused to tell me why the statement on the website says" At HGreg.com, we stand behind the quality of our vehicles and want you to be completely satisfied with your purchase"but now they are telling me that it's only referring to the safety of the vehicle, not if any repairs are needed that aren't safety related, which at this point I don't trust as their website also states that" All of our vehicles undergo a multi-point inspection and spend more than a week being reconditioned before becoming part of our inventory. Our cars may have a history, but they have nothing to hide."But yet I immediately became aware of a major issue less than 24 hours after purchasing the vehicle that turned out to be a bent axle. How does a car get a pass with a multipoint inspection and be reconditioned for over a week but a Bent axle was not discovered until I brought it to their attention, and I am not even a mechanic? That should have been discovered BEFORE I BOUGHT IT! They're also refusing to wait for me to come in tomorrow to replicate the noise for them, only if I do it today before 5pm but I don't have the ability to do that due to not having a ride there because they have my vehicle.
Do you realize that I was sold a vehicle with a bent axle that you failed to observe during your"multipoint inspection".?!?! That means your judgement is impaired at best, non-existent at worst, which means a second opinion could be life saving, depending on what else you've missed. Do the right thing. Be better. Do better.
Recommendation: Avoid at all costs
Well, you certainly didn't let them off easy — could've been worse if you'd found out about that bent axle while driving down the highway! Seems like their "multi-point inspection" might be more of a guessing game. At least you've got a sharp eye for catching what they didn’t. If nothing else, you've got a real-life example of what "quality control" shouldn't look like!