High 5 Games / High 5 Casino
Reviews and Complaints

I somehow lost all my points and game levels and cannot open anything to get to customer service. Can you please send me instructions on how to get back to my games and levels. I have tried going thru face book but a screen pops saying there is no such page. I have tries the App Store with no results and when I try to go thru my games page it opens to the game starting with game 1 and I was way, way past that. This happened once before but I was able to contact customer service and they sent me instructions on how to get back my levels but I do not have the instructions any more. Please help.

I am able to sign in and the slots screen comes up, but won't open.
Cannot receive my bonus; the spinning icon won't stop and nothing further will activate. This has been going on for almost a week.

Apparently no one pays attention any ways. The screen opens but as soon as the daily ad to 'level up, etc' the screen darken slightly and the 12-fingered icon starts rotating and never stops rotating, the games never to open in order to play.

How much further can I go to explain the simple non-opening of the game?

I have been playing for months and I have finally won 1000 gbp last week.
After days of waiting for my documents to be approved I was told that my date of birth was wrong. When I joined it must have defaulted to 1989 not 1950 which is my DOB. They are saying I was also excluded from a sister site so I am trying to defraud the company. Why didn't they tell me about the exclusion while I was playing, they must have known by my email address. They are refusing to pay me any winnings and also any deposits back.
I am not a fraud or a criminal it was a pure mistake when I joined.
I think they should have told me I was excluded from a sister site before I tried to withdraw and not just accept my deposits.
1000 gpb is a fortune to me.
Very bad customer service.

I was playing 100, 000 pyramids game and got in to feature I was upto 20 free spins x3 of my stake I only had top box left to open with 2 picks left I opened a complaint with the online help and after weeks and weeks of my contacting constantly I was told I was awarded £7.25 as I only had 17 spins X1 my stake... this is incorrect and I told them this to be told they can't do anything and now I get ignored... am fuming as i think i won jackpot and they not paying out

I have won a bonus three times and the site goes down before the bonus starts. When I logged back in there is an apology but the points are gone and so is the bonus.. That is just wrong when you have to purchase points. There are also numerous games that don't download at all. I would lo
I keep to see these fixed because all other aspects of the site are enjoyable. If you need to contact me please feel free to do so.

It should be against the law for high 5 casino to charge for credits. They rip you off and make you lose to force you to buy. People on social security and a fixed income cant do this. They charge outrageous amounts ofr their credits and you just lose them anyway. They make over 5 billion a year that is ridiculous. They are not a casino just a facebook game. Someone make a law to prevent them from doing this.

www.high5casino.net is scamming company and people. Stay away from them and post comments. This website offers different online games and they offer credits, and you can return money back within several days, but it was lie. They asked to return money after 4 hours. I haven’t had such sum, but the rep started to call me and told a lot of unpleasant things. Not recommended website. Share this info.