Home Box Office [HBO]
Reviews and Complaints

Bill Maher aside, I recently stopped watching Ballers and have cancelled my HBO subscription due to its offensive content. I understand most of Hollywood takes a shot or two at the President, but the unending Leftist storylines and glorification of the "resistance" was far too much to handle. Three examples include the "Make My President Black again" hat, Rob Corddry saying "a [censored] got into the Oval Office just by lying, " and the over-the-top "F*** Trump, that racist-a** b****." Seriously? The praise of Kaepernick is also sickening. It offends half (or more) of your audience and I am proud to no longer be part of that population and will never pay another penny for anything HBO-related.

Why are you making people subscribe to another, additional service to get game of thrones? i will be canceling my packae w.Soectrum after football season...You are scum of the earth, you proffer one thing, then pull a bait-and switch on everyone already paying...You guys are the worst, total scum...Nobody on earth is going to pay 14.99 mo to watch your old crap on demand, you'll see, jerks.

How can you promote a show like this? Being a Hispanic male I can understand wanting to promote your race but not by putting down or being derogatory towards other groups. This show solely exhibits and focus on further separating racial groups, and only focuses on the "white devils". Racism is wrong from any direction, but bc these producers are black they are allowed to say whatever the want? If me being a Hispanic make did a showing speaking of negatively of other races would it be acceptable? No it would not. Racism from any angle or group is wrong but your channel promotes it. I am truly considering cancelling over your blackness or was this to offset you promotion of Bill Mahar? Sad and disappointing HBO!

I have cancelled my subscription to HBO because of you airing Bill Maher . who shows disrespect for our country and our President ! He is a vile hateful person he calls people crackers . And has used the N word in terrible ways he is a disgusting racist person ! You are spreading hate by airing his show, I am not paying 15 dollars a month to have HBO shove this crap down our throats. I will never go back to HBO again & am glad to see so many others doing the same . Hope this hurts your business, as well it should !

It is really difficult to tune into boxing on HBO. Max Keller an once again is whining and crying to stop the fight. Shut up and call the fight! I tune in to watch the fight not to hear you com0laining to have a fight stopped starting in the third round! Roy Jones did a great job putting you in your place and explaining this is boxing. Maybe you should stop calling boxing matches and be an announcer on dancing with the stars or something more you speed!

The morning cartoon that you promote on your network is racist..The movie called whitewash..This movie need to be remove because it setting a bad example of racism. Who ever think this were a good idea to broadcast must lived under a rock or a Trump supporter! This movie are an insult to people of color. What example are you trying to show for your audience's ? I'm not my ancestor! We already know the mindset of white privileges so why bring the negativity on your network..What this suppose to accomplish, Awareness! News flash is to late for that! Stop with the [censored]ery!

Please see the string of emails below. This has gotten ridiculous! This issue has been going on a lot longer than the email string below.

John Tedesco
To HBO GO Today at 7:25 PM
Hey, it's great your expediting this because I would hate to see how long this takes if it wasn't prioritized. WHEN WILL THIS BE CORRECTED! !. I'VE BEEN WAITING A LOOOOOOONG FREAKING TIME!

Sent from Yahoo Mail on Android

On Thu, Jun 28, 2018 at 9:42 PM, HBO GO
wrote:
Image
Customer Support Response (06/28/2018 09:42 PM)
Hello,

Thank you for your patience as we reviewed your information.

We are currently trying to reproduce this and I have expedited your request.

Unfortunately I do not have an exact time frame for the update, and apologize for the inconvenience.

You will receive an update with more information as soon as it's available. .

If you have any additional questions, please don't hesitate to reply to this email. We're here 24/7 to help.

Thank you,

HBO GO Customer Support
Customer Support Response (06/28/2018 09:16 PM)
Hi,

Thank you for following up with us.

We have received your ticket, and we are currently still investigating your inquiry. We will update you with more information as soon as possible.

Thanks,
HBO GO Customer Support
Customer (06/28/2018 09:16 PM)
**External Email received from: [protected]@yahoo.com **

Please see the string of emails below and get your act together! I was just told over the phone by HBONow that my case was transferred to them accidentally and that's been causing a delay in fixing the multitude of problems I'm having with your POS app. If this can not be remedied soon I will cancel my HBO TV service.

John Tedesco

Show original message
On Monday, June 25, 2018 9:49 PM, HBO GO wrote:

This e-mail is intended only for the use of the addressees. Any copying, forwarding, printing or other use of this e-mail by persons other than the addressees is not authorized. This e-mail may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient, please notify us immediately by return e-mail (including the original message in your reply) and then delete and discard all copies of the e-mail. Thank you.
HB75
Customer Support Response (06/25/2018 09:49 PM)
Hi [protected]@yahoo.com,

Thank you for contacting HBO NOW Customer Support.

Apologies for the wait. Our team is still currently investigating the issues you are experiencing on Android Tablet. We do not currently have any updates to provide at this time.

I apologize for the inconvenience and appreciate your patience as our team works towards a resolution. We will notify you of any updates as they become available.

If you have any additional questions, please don't hesitate to reply to this email or call us at 855-9-HBONOW [protected]). We're here 24/7 to help.

Thank you,

Steven N.
HBO NOW Customer Support
Customer (06/25/2018 09:17 PM)

Why is this taking sooooo long? I've been dealing with this issue for well over a month!

Sent from Yahoo Mail on Android

Customer Support Response (06/23/2018 08:23 AM)
Hi [protected]@yahoo.com,

At this time our team is currently investigating the issue you are experiencing. I apologize for the inconvenience and appreciate your patience as our team works towards a resolution. Please be assured that we will keep you updated with any developments.

If you have any additional questions, please don't hesitate to reply to this email or call us at 855-9-HBONOW [protected]). We're here 24/7 to help.

Thank you,

Cynthia M
HBO NOW Customer Support
Customer (06/22/2018 11:29 PM)
2nd Requst

WHAT IS GOING ON PEOPLE? ARE YOU GOING TO FIX THIS ISSUE OR CONTINUE HIDING FROM ME?

Sent from Yahoo Mail on Android

Customer (06/15/2018 06:26 PM)
It's unbelievable to me that I'm still suffering with this unstable POS app. What's more incredible is that NONE of you there know how to fix it! I said it before, go steal someone from the developers of the Showtime, EPIX, or Cinemax team. They know how to develop a proper, well-running app for Android that works flawlessly on my Galaxy tablet.

WHEN ARE YOU GOING TO FIX THIS!

John Tedesco

On Thursday, June 14, 2018 10:14 AM, HBO GO wrote:

Customer (06/14/2018 12:02 PM)
I don't consider this very good service. I feel your final response to this issue is taking too long.

On Thursday, June 14, 2018 10:14 AM, HBO GO wrote:

Customer Support Response (06/14/2018 10:14 AM)
Hello,

At this time there is no updates available, we appreciate your patience while our team investigates further and works to resolve this issue as quickly as possible. Please be assured that we're tracking this issue and will keep you updated with any developments.

If you have any additional questions, please reply to this email. We're available 24/7 to help.

Thank you,
HBO GO Customer Support

Customer (06/14/2018 09:14 AM)
Any news to report?

On Saturday, June 9, 2018 12:33 AM, HBO GO wrote:

Customer (06/13/2018 12:51 PM)
?

On Saturday, June 9, 2018 12:33 AM, HBO GO wrote:

Customer Support Response (06/09/2018 12:33 AM)
Hello,

Thank you for your patience.

Our team is still currently investigating the issue you are experiencing. I apologize for the inconvenience and appreciate your patience as our team works towards a resolution. Please be assured that I'm tracking this issue and will keep you updated with any developments.

If you have any additional questions, please don't hesitate to reply to this email. We're here 24/7 to help.

Thank you,
HBO GO Customer Support

Customer (06/08/2018 09:39 PM)
Anything to report yet? Still scratching your heads over this or your [censored]?

Sent from Yahoo Mail on Android

Customer Support Response (06/07/2018 05:20 PM)
Hello,

Thank you for sending the info.

I have escalated your ticket for further review. You should receive an update via email once more information is available.

If there's anything else we can help you with, please don't hesitate to reply to this email. We're here 24/7 to help.

Thank you,
HBO GO Customer Support
Customer (06/07/2018 05:16 PM)
Android Version 6.0.1

On Thursday, June 7, 2018 3:23 PM, HBO GO wrote:

Customer Support Response (06/07/2018 03:23 PM)
Hi,

Thank you for contacting HBO GO Customer Support.

To find the Android version please try the following steps listed below.
Open your device's Settings.
Tap About Phone or About Device.
Tap Android Version to display your version information.
Thank you,
HBO GO Customer Support

Customer (06/07/2018 02:18 PM)
Please explain the issues you are experiencing with HBO GO. It varies as I've uninstalled and reinstalled the app many, many, many, many, many times. Can not log in. When logged in it freezes up very easily, or it's unresponsive. This app used to work just fine. Even after a recent update, it did not improve. All my other apps, including the apps for Cinemax, Showtime, and Epix work flawlessly.
What devices are you experiencing the issues on? Galaxy Tab S
Where and when did you leave your review? GooglePlay. I've left a running commentary of reviews since late May 2018 to present.

On Thursday, June 7, 2018 1:37 PM, HBO GO wrote:

Customer Support Response (06/07/2018 01:37 PM)
Hello,

Thank you for your reply. At this time we are not able to access the review. May we ask for more information regarding the issues you are having?
Please explain the issues you are experiencing with HBO GO.
What devices are you experiencing the issues on?
Where and when did you leave your review?
Please reply back to this email. We're here 24/7 to help.

Thank you,
HBO GO Customer Support
Customer (06/06/2018 10:22 PM)
NO! I CAN'T SUPPLY YOU WITH A SCREEN SHOT BECAUSE THE ISSUES ARE TOO NUMEROUS! JUST READ MY REVIEW FOR THE ANDROID VERSION UNDER JOHN TEDESCO.

TELL EXACTLY ME WHERE TO FIND THE ANDROID VERSION BECAUSE THE INSTRUCTIONS THROUGH THE LINK YOU PROVIDED WERE NO HELP!

GET YOUR ACT TOGETHER! I'M GETTING CLOSE TO CANCELING MY HBO THROUGH MY CABLE PROVIDER BECAUSE IT'S USELESS IN MY OPINION!

Sent from Yahoo Mail on Android

Customer Support Response (06/06/2018 09:34 PM)
Hello,

Thank you for contacting HBO GO Support. Sorry to hear you're having trouble with HBO GO.

To better assist you, please provide a screenshot or picture of the error.

Please also provide the Android version currently running on your Samsung Tab S.

Thank you,
The HBO GO Customer Support Team
Customer Support Response (06/06/2018 09:15 PM)
Hello,

Thank you for the reply.

We've escalated your inquiry for further investigation. We'll reply as soon as we have an update available.

We appreciate your patience and apologize for any inconvenience.

If you have any additional questions or updates, please feel free to reply back to this email. We're here 24/7 to help.

Thank you,
HBO GO Customer Support
Customer (06/06/2018 08:25 PM)
**External Email received from: [protected]@yahoo.com **

See answers below to your questions.

Sent from Yahoo Mail on Android

On Fri, Jun 1, 2018 at 7:25 PM, HBO GO
wrote:
Image
Customer Support Response (06/01/2018 07:25 PM)
Hi,

Thank you for your reply.

In order to assist you better, we will need as much information about your app and device as possible. Below, I've included links and instructions on how to find the information we asked for:

The IP Address - Your public IP address. You can search Google for "What's My IP?" to find this 96.246.229.102.42.1
Your Internet Service Provider - The company that provides your internet service Verizon fios
Bandwidth - The speed of your internet. You can search Google for "Speed Test" to find this out. Please let us know what your Download Speed, Upload Speed, and PING is- download-50.4, upload-42.1, PING-12.9ms median
HBO GO App Version - 15.0.0.386
Android Version and software version I only see security version-ASKSv1.2_161011
Location (City/State)-Peekskill, NY
If you have any additional questions, please reply to this email. We're available 24/7 to help.

Thanks,
HBO GO Customer Support

Auto-Response (06/01/2018 07:16 PM)
Hello,

Thank you for contacting HBO GO Customer Support.

We have received your email and our team will be in touch as soon as possible to assist with your request.

In the meantime, we encourage you to visit the HBO GO Help Center at help.hbogo.com, where you can find immediate answers to your questions about HBO GO.

HBO GO Customer Support

Please note: This is an automated message. Please do not reply.

Customer (06/01/2018 07:16 PM)
**External Email received from: [protected]@yahoo.com **

Check out my review, John Tedesco. Tell me how to fix your pos app or better yet. YOU FIX IT!

Sent from Yahoo Mail on Android
This e-mail is intended only for the use of the addressees. Any copying, forwarding, printing or other use of this e-mail by persons other than the addressees is not authorized. This e-mail may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient, please notify us immediately by return e-mail (including the original message in your reply) and then delete and discard all copies of the e-mail. Thank you.
HB75
To ensure HBO GO news always reaches your inbox, add [protected]@hbo.com to your address book.

ImageImage

Privacy Policy | Terms of Use

© 2018 Home Box Office. HBO GO and related trademarks are the property of Home Box Office, Inc.
All rights reserved.

This e-mail is intended only for the use of the addressees. Any copying, forwarding, printing or other use of this e-mail by persons other than the addressees is not authorized. This e-mail may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient, please notify us immediately by return e-mail (including the original message in your reply) and then delete and discard all copies of the e-mail. Thank you.
HB75
Auto-Response (06/02/2018 07:32 PM)
Hi,

We recently sent you an email response to your HBO GO support request. Please let us know if we can provide additional support or information. To contact us, simply reply to this email.

Our goal is to provide excellent customer service. In the next 24 hours, you may receive a survey requesting feedback about your customer service experience. We hope you'll let us know how we're doing. Your feedback is important to us.

Thank you,
HBO GO Customer Support
Customer Support Response (06/01/2018 07:25 PM)
Hi,

Thank you for your reply.

In order to assist you better, we will need as much information about your app and device as possible. Below, I've included links and instructions on how to find the information we asked for:

The IP Address - Your public IP address. You can search Google for "What's My IP?" to find this
Your Internet Service Provider - The company that provides your internet service
Bandwidth - The speed of your internet. You can search Google for "Speed Test" to find this out. Please let us know what your Download Speed, Upload Speed, and PING is
HBO GO App Version
Android Version and software version
Location (City/State)
If you have any additional questions, please reply to this email. We're available 24/7 to help.

Thanks,
HBO GO Customer Support

Auto-Response (06/01/2018 07:16 PM)
Hello,

Thank you for contacting HBO GO Customer Support.

We have received your email and our team will be in touch as soon as possible to assist with your request.

In the meantime, we encourage you to visit the HBO GO Help Center at help.hbogo.com, where you can find immediate answers to your questions about HBO GO.

HBO GO Customer Support

Please note: This is an automated message. Please do not reply.

Customer (06/01/2018 07:16 PM)
**External Email received from: [protected]@yahoo.com **

Check out my review, John Tedesco. Tell me how to fix your pos app or better yet. YOU FIX IT!

Sent from Yahoo Mail on Android
This e-mail is intended only for the use of the addressees. Any copying, forwarding, printing or other use of this e-mail by persons other than the addressees is not authorized. This e-mail may contain information that is privileged, confidential and exempt from disclosure. If you are not the intended recipient, please notify us immediately by return e-mail (including the original message in your reply) and then delete and discard all copies of the e-mail. Thank you.
HB75
To ensure HBO GO news always reaches your inbox, add [protected]@hbo.com to your address book.

I have cancelled my subscription to hbo. Bill maher wish for a recession is grotesque and cruel. Thankfully I did not lose my home but my neighbors did. My husband and I both endured 20% pay cuts. The teachers in our community suffered pay cuts. We are working class people and because he hates the president he wishes financial ruin on me. I didn't vote for this president, but I would never financial ruin on anyone. I am starting to believe my party is cruel if you do not agree with them. I work hard for my money and I will choose not to give to you because of these views.

Bill Maher Called American Trump Supporter Crackers do you know what the real Defanation of a Cracker it is back during Slave days when the slave masters cracked their whips on the backs of slaves This should Be the reason for his removal from the network I cant beleve HBO condones this behavior I will be dropping your service I will not pay for this Nonsense

As a fan of Bill Maher I have watched his shows, laughed at the comedy and have been stimulated by some of his discussions albeit there are rather slanted.
On Friday I was disappointed when he took a cheap shot at the upcoming wedding in the Royal family. To make a statement that Markle is a B rated actress that no-one cares about in a country that according to him is not relevant caused me to change channel and make the decision not to watch again.
In the main scope of things this will mean nothing to Maher or probably to HBO but sometimes he goes too far.

Dear HBO Complaints Team,

I write to complain about the foul language in your HBO series "Westworld - Season 2".

I am a Christian and enjoyed the Westworld film, plus enjoyed your Westworld Season 1 even though the odd piece of foul language did disturb me.

In Season 2, I have today watched the 2nd episode and the foul language has now reached a point where I am not going to watch or promote this program anymore.

It's such a shame as the quality and content is great, but the foul language is totally un-necessary. You can portray anger and stress without the need to use nasty foul language.

I see in the comments details window at the side of this page that you ask writers not to use abusive language...yet you use it in this program? Why?

You don't need to reply to this as you cannot re-do Season 2 without the foul language, but if you do reply and agree to remove the foul language in Season 3, then I would be happy to watch that.

Regards,

Steve Messer.

I am deeply disappointed that Here and Now has been cancelled by HBO. It was the best program I've seen for ages and I could not wait for the next season. Really upset by this decision and I think it's one HBO will regret. Such a great cast, interesting concept and people talking about things that matter for once! I understand that some people may not understand what it's trying to say but that doesn't mean that those who do should be deprived of quality entertainment. Unhappy customer.

I realize that not all that many people watched the show but it has only been out for two and half months! Here and Now never even got a chance when horrible shows half as well written were renewed. I've actually thought of cancelling my HBO Now subscription due to this. I'm dumbfounded and not a happy customer at all. Please do something about this as I really don't want to cancel but this show was one of the best I've seen anywhere in a while and I was a huge fan of Six Feet Under.

I have recently subscribed to HBO Now only to learn that it is one of the few remaining video streaming services that has not switched to support HTML5 DRM. Without HTML5, I cannot use this service, and feel like I have wasted my money and time on a garbage product. Nowhere in the advertising was the supported technology listed, though several places the statement supports "the latest version of Chrome, Firefox, Microsoft Edge, or Safari" was used, and is apparently a lie, because the player never loads, it just times out after several seconds and will not play video in the current version of Chrome, or Firefox. This would have been a valuable thing to know, and would have helped me to determine that this was not the product for me.

Please either support HTML5, or clearly state that you don't and stop this misleading advertising.

I am trying to access the videos in the above mentioned site. I can play all the videos in any video site - netflix, youtube etc, . and every other video urls. I am unable to play those videos. I have installed all the flash player plugins necessary. None of them seem to work. It is a problem with your video. I have tried it in all browsers (my operating system is UBUNTU - LINUX OS 16.04LTS).
I have tried it in Firefox, safari, chrome, chromium. I assume it is the problem with your website that is unable to load these video plugins. Please take care of this ASAP. It is a very critical issue.

I have always enjoyed boxing on HBO but find it hard to watch now. It seems like Max Kellerman try's to show how smart he is. Shut the ... up and call the fight! People are interested in the fight they tune in to watch not to hear your opinion. I don't want to hear "they should stop the fight"! That's the refs job.

Get off Choclittitos [censor] too. When he fights, it's like a contest to see how many times you can say Choclittito. Shut up and call the fight!

I was watching conjuring movie today which started at 10:56 according to ist. All the horror scene has been deleted or skip why? If u delete the horror scene from a horror movie conjuring then why am watching your channel or movie instead of that I could easily watch any hindi serial drama movie but don't want to. So kindly requesting you to please don't skip the horror scene from the movie we want to watch.

I saw a cartoon that was on hbo family at 9:30am on a thursday... And it was very disturbing to watch two black kids were being harassed by a gang of grown white men calling them n[censor], after beating up the black boy they painted the little black girl's face white this was very disturbing and humiliating to watch please remove this cartoon from hbo family station.

I watched a fraction of a racial cartoon that aired on your HBO family network on face book and I'm very offended. I am a HBO paying customer and if this cartoon is not removed ASAP I will not watch HBO ever .
Please contact me when it has been removed and if you choose to continue to air this type of materials I would like a refund of $9.99 for the past 25 years.
Sincerely,
Regina Gore-Newman
Comcast customer 25 + years Dish customer 1 year.
25e-478-0650

I was sent clip of a show that supposedly aired at 9am. I don't know what day. It was on HBO Family. There were 2 black youths boy and girl being bullied by a white gang. The gang used racial slurs, beat the 2 kids up, and spray painted the girls face with white spray paint.
What was this shows intent? Is there more to it? Why would this be shown during time when young children could see ?
This is very alarming!
I tried to copy the clip. But unable to do so.