Home First Agency, Inc review: Won't return calls/won't honor wind damage claim

Submitted claim for wind damage to roof on 4/1/22 to Home First Agency who is the administrator for American Bankers Insurance Company of Florida. On 4/19/22 after several phone calls and almost 3 weeks, the claim rep Jonathan left a msg that he had the report and would get back to me by the end of the week (4/22).

I left 2 more msgs and requested a call from a supervisor before Jonathan finally called me back on 4/26/22. He said there were only 10 shingles that needed to be replaced and the cost of repairs were $448.24 which didn't meet my $500 deductible. I told him no way, there is way more than that to be replaced. He said he would have to talk to a supervisor and call me back. I haven't heard from him since.

I have left 4 msgs on supervisor David Neal's extension, still haven't heard from him and as of this writing it has been 33 days since I filed the claim.