"buyer beware! home gallery stores has some scam going on! i ordered online a sofa on aug 24, to assure that i would receive it after i closed on my new condo the week of 10/24. I was assured that it would. Obviously, i would understand if it went past by a few days due to unforseen circumstances. The sofa was confirmed in stock and has been in stock each time i checked since ordered, so there was no reasonable reason for delay. I received an email from the shipping company that it would arrive 11/3-11/15, but that is subject to change, too. When i was told there was no guarantee it would be by 11/15, i finally decided that this was not acceptable and i would order from a more reliable company. I also reached out to tov furniture, the manufacturer, and while they were symnpathetic and agreed this was so wrong, they couldn't help me. So, i reordered a sofa from a company that is delivering this week. Now, to add insult to injury, home gallery stores is charging me a fee to cancel! yes!, you read that right! they are robbing me of $530.! for shipping (which i never received?!?!?!?) and "restocking fee"."
Desired outcome: Full Refund