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I have never been so disgusted by a business before. I clicked on the website after a great price came up for an item I had been looking for, the item was over $1500 so when I went to check out, I was prompted to call and get an even lower price, I should've know something was wrong then. When I called I spoke with a lady name Sheryl who emailed me a quote with a savings of almost $400! However, when I clicked on the link within this email, the price jumped to almost $1700! I was extremely frustrated so I called and was told someone would call me back! Two days later I called again and spoke with Lee (the founder's son) who claims to be the president but clearly this is only because he was born into it, this man has no business sense whatsoever and actually told me it's a mistake that happens several times a month, I explained to him that that was not acceptable and this man, the president of the company said to me well maybe I should buy from them because my expectations are too high and the quanlity will not be up to my standard and I would probably return it anyway! What idoit says that! Way to run a business Lee, you are right though, I will take my high expectations to a real company! A couple dollars in savings is definitely not worth it, stay far away from the idoit and his shady company!
The complaint has been investigated and resolved to the customer’s satisfaction.
I surfed, got a price and called it in. One of their stores opened right around the corner. If I picked it up, no shipping and all that. I met a girl there and we just talked while doing paper work, she thought I was financing the deal. She went to the back and called me in a few minutes later. Nice office. We were the only two in the store. She went after me and gave the best, something I can't print. Manual release. We then went back to the front, I was blown away. I paid her cash and she took me to the back, a buddy waiting for me helped load up, and I drove away. I would probably shop here again, but I think the odds of the same outcome are nill.
This company is very dishonest and unethical. I ordered $3000 worth of furniture from the Home Gallery Stores website and they charged my credit card within 24 hours. Months later, no delivery and no status update of when I would receive my furniture. They refused to give me a date as to when the furniture would be delivered. They also refused to give me a refund and are now claiming that they need more money to complete my order since their costs have gone up since my order was placed. This company is a complete scam, do NOT order from Home Gallery Stores!
This company is a rip off. I bought a sofa and 2 chairs and they charged me 5x the retail price. When I called them to get a refund or exchange, they were RUDE AND IGNORANT. According to the PENNSYLVANIA UNFAIR TRADE PRACTICES AND CONSUMER PROTECTION LAW, Notice of Cancellation, §201-7, you have a legal right to cancel within 3 days following the day of your purchase. They are GHETTO and prey on consumers. Do not spend your money there. You can get your furniture less expensive EVERYWHERE else. The furniture is cheap quality. SAVE YOUR TIME AND GO SOMEWHERE ELSE. Or, before you buy from this company, go online and research the price to be sure you are not getting ripped off.