Home Owner Warranty review: Replacement of my furnace

Name: Paul Adegbite Email Address [protected]@gmail.com

On May 20 2022, I called my Home Owner Warranty company Cinch on [protected]. I complained that my A/C is not working. They sent a provider to come and fix it on 5/28/22. The provider could not fix it and told me that he will send his report to the Warranty company. I did not get any response from Cinch for almost a month. So I called to check on the status of my claim. The representative that attended to me told me that the research department is doing research about replacing my furnace because that is the cause of the problem. She said they will contact me as soon as everything is concluded.

After waiting until the middle of July, I contact Cinch again and I was told that they have reassigned my claim to the same provider that came out before. But when I contacted the provider, they told me that Cinch told them that they sent me a check to replace the furnace but the amount they said they sent me will not be enough for the job. So if they come, I will have to pay them both part and labor out of pocket. I contacted Cinch again and they said they have sent me a claim credit check for $909.00 that will cover both part and labor. I told them that I don't want a check, I want my furnace to be replaced. I have been contacting Cinch since then, but they insisted all they will pay me is $909.00 for replacement of my furnace. The representative said their decision was based on the amount it would have cost them when they wanted to replace it in 2019. My furnace was never replaced in 2019 because the provider they assigned it to never showed up. When I called them back, they sent another provider that fixed so it so it was never replaced.