I have had an incredibly disappointing experience with HomeGain Pet Recovery. I attempted to pay for their service online, but their system kept crashing and refused to accept my credit cards. I contacted their customer support multiple times via email and received absolutely no response.
In November, I mailed a check for $24.99, and to this day, it still has not been cashed. I am now left without any way to resolve this issue, as their communication channels seem entirely non-functional.
This situation has been a complete nightmare to deal with. For a company that claims to care about pet recovery, they seem to lack basic operational efficiency and customer support. I am now looking for another provider that values their customers and offers reliable service.
Avoid this company unless you want to deal with endless frustration and no resolution to your issues.