HomeGoods
Reviews and Complaints

I Am Very Upset How Employees And Managers Whos I Ask Where Is The Hello Kitty Products, Really They Cant Tell Us Where The Hello Kity Are Common I Never Heard Of This Store Telling Customers They Cant Tell Us Where They Are At Omg This The Worst Store I Ever Heard In My Life That They Cant Tell Where The Hello Kitty At But To Wasted Our Time To Look Around N Find Hello Kitty I Will Never Shop Here Again In Fact Change Your Rulz Let Customers Know Where The Damn Hello Kitty Are ,...THIS IS AT 9674 BRUCEVILLE RD ,ELK GROVE CA 95757 ON NOV 2 AT 10:06..YOU COMPANY NEED TO TELL CUSTOMER WHERE THOSE HELLO KITTY AT OR IF THERE ANY HELLO KITTY , I KNOW ITS POPULAR BUT HOW CAN YOU STORE MAKE CUSTOMER HAPPY IF THEY WANT TO BUY HELLO KITTY STUFF. I NEVER EVER SHOP IN YOUR COMPANY STORE EVER AGAIN .LET THE CUSTOMER KNOW AND CHANGE THAT RULE LET ALL THE GOOD HOME WORKER TELL CUSTOMER BECAUSE THAT AINT RIGHT.

This lady manager keeps giving me a very bad customer service experience. I have a tax exempt account register on your file, but this lady did not want to look for my information on your computer stating that the sales tax permit does not have my name on it. I explained her that the permit has the business name not my personal information, although I am the owner of the company and I showed her other paperwork with my name but instead ignored me and did not take the time to assist me, she also raised her voice to me and to the poor cashier that was trying to help me.

Top mgmt, believe the field mgr was advicing staff to be suspicious of me. Wow. Was is my body language, why I shopped, the purse I was carrying? Holy [censored], do theys send employees to detective schools to learn body language? No wonder the rest of this once good store is going downhill fast. They have lost my business and Iadded up all my reciects from last year and I spent ober $4000 grand there...

Not this year or ever again, you are lsong customers very fast. bye.

Today I visited the HG store on Cactus near Tatum in Phx. I am in an orthopedic boot due to recent foot surgery and find it very painful to stand for more than a few minutes. I had my knee scooter with me since I didn’t find HG provides electric scooters for handicapped customers. Even with my knee scooter I’m in serious pain on my non operated leg due to having to put most of my weight on it.

I had 1 item I wanted to purchase. I asked a cashier if they could check me out vs I stand in line of about 12 people. The cashier asked who I presume was the mgr or head cashier, or maybe just another cashier. Young, plump, blonde told me no, I should stand in line behind all of the customers. Found this person very rude, no compassion and lacking of good customer service. Needless to say, I left the item I wanted to purchase and walked out. May never renter to that store because of one lousy employee.

I told her cashier three times wanting
To exchange one clock
For another Because I wasn’t working.
She asked for my debit card I asked her y and got pissy with me (so rude)
Pleasant hill ca
Cashier # 1049
Hire ppl that want work and are courteous and polite working with ppl. She seemed she hated her job
She made me so uncomfortable.
May not ever return
Juli Macario
925.848.6674
Am relaying to
All my friends and family about the negative results

A worker named Rebecca Wells buys all the hard to find (HTF) Rae Dunn and other items to resell and makes lots of money on it. I will include 1 pic of her posting and trying to resell a very sought after item. After she had no success, she returned it to the store. My Friends and I have been at that store everyday for 4 weeks. We take turns throughout the day because we track the HTF Rae Dunn stuff that we need to go with our collection. So we know about when the stuff will hit that store. Farm Fresh canisters, Lemon Measuring cups, White OINK pigs, S/P pigs and White Little Piggy HAS NOT been put out. Instead worker or workers buy it and resell it. That is so unfair. Also there’s a girl named Emma and Alexa that are completely rude to us everyday. Idk if they are involved in the scam or not. They act guilty but I have no proof on them. I’m going to include a pic of a very sought after item and it was posted on a public forum to see if there was interest in a raffle. I would love to talk to someone from Corporate about that store. Thank you. [protected]

I work in the HomeGoods at Visalia where my manager has been acting completely unprofessional talking to workers not doing any work for more than an hour and has done this on multiple occasions, on March 25 8pm because I happened to missed a spot to clean and she told me "your the reason [censored] doesn't get cleaned" I proceeded to ignore the comment and continue my work the next day I check my schedule I have 4 days off I chalked it up as a coincidence untile I came back on March 29th 6 :37 pm - 7:45 pm and after being there for only half an hour she called me to the office for a write due to performance issues claiming I'm not doing my cleaning responsibilities right despite the fact that I wasn't there for days and she never called me into the office beforehand for a verbal warning, I refuted it then she proceeded to record it in her computer anyway, I went back to work cleaning as instructed and due to a fault of mind I happen to miss a single spot to which she raised her voice at me saying "did you not wanna clean or something just tell me you don't wanna do the job if your not gonna do it right". In response I fixed what I missed and went back to work afterwards I noticed I had a week off after this which feels like she's clearly targeting me and my schedule which is abusing her power and is completely unfair or right she need to be held responsible for her unprofessional actions

Store 197 in Savannah is extremely racist! the short lady “Debby” in customer service is ALWAYS accusing me of stealing. I often catch her talking about other customers to employees. Stacy, the store manager has HORRIBLE ENERGY to the young lady with the red braids with the curly ends. I was at the register when Ella, the manager told another employee that she would “punch them in the mouth”. The Whole store needs new management and employees.

Really bad customer experience with HomeGoods.

I had to return something and didn't have a receipt - my bad. They said they were not able to look up my purchase in their system which most stores can do now days even if the customer doesn't have a receipt. I offered to show them a copy of my purchase on my credit card statement but that was not going to fly either. The only thing they said they could do for me is give me a store credt.

Nobody told me I was not able to use this card for purchases online only in-store. Store I want to use the credit is not accessible in my area hence the reason for on-line purchase. Nobody willing to help me out.

At the Collegeville, PA location with only one worker on the floor and an amusement park line of customers there is ZERO SERVICE.

I asked for help multiple times. The first time he pointed and said 2 aisles over which was NOT TRUE.

THEN I asked for the dimensions of something that wasn't clearly marked and he rebuffed me again so I said, you need to be able to stop for a minute and answer quick customer questions...he cut me off and shouted God knows what at me to the point where I said, forget this! I will NEVER shop in that God forsaken hell hole again 🤬

I bought 6 chairs about a year ago from your Marlton NJ location. I paid about $800 dollars for them. Nearly all six of the chairs have broken

from the poor quality of the chairs. The chairs are made of compressed wood that only stapled into the the base or perimeter of the chair. I have tried to fix them with additional screws but again there is a problem with the quality of the workmanship. They were made by a Chinese company called Fortunate Sapphire International out of Shanghai China. I am fed up and disappointed with these chairs I want to return them to get a refund

My name is Paul Whyano my cell number is 609.314.3793…. this is terrible! My wife and I spend a lot of money at tj max and homegoods we have purchased other furniture from your store but this is horrible.

…. I have never been so disappointed with workmanship like this please give me credit and take the chairs back…. thank you

I tried to return a Halloween decoration today with a receipt that was over 30 days in the original packaging. The cashier made a big deal of it and called the Homegoods manager over to look at the return. She would not let me return it even with the receipt and even with Halloween decorations in the store. Both women were very rude and condescending to me. I told her I should be able to return it even if it was more than 30 days with the receipt for a merchandise credit. She said NO I was wrong. I looked up your return policy and it states I should have received a store credit.

I am a frequent shopper at home goods and not once have I Encounter a racist cashier until I visit the New Jersey Edge water store the manager do not treat her associate with respect and a cashier bye the name of Karen is very loud, racist and unprofessional apparently she was not trained probably because her customers service is not how home good should be represented and instead of the manager treating her co-workers like second class citizen she need to do better with the grooming of the store I am very disappointed in the treatment my family and I receive I will blast this store all over social media to let people know the customer service is horrible I hate to see this happening to customers and employees but let’s see how home good take this complaint into consideration