Homesnap
Reviews and Complaints

I wrote a review previously, but for some reason I can't find it. I am writing again.

I live in San Francisco and just bought a new property. Homesnap was instrumental in informing my purchasing decision and helped me better communicate with my realtor. Homesnap is an intuitive, easy-to-use app that exceeded all my home research needs. The information on the site is helpful, up-to-date, and beautifully displayed. Homesnap's detailed listing gave me instant access to photos of properties, school attendance zones, property lines, and property history, which was incredibly useful. I live in a competitive market, and also appreciate that I was immediately alerted via the app of new listings and price changes in neighborhoods in which I was interested in buying a property. I will never shop for a home again without Homesnap.

I finally discovered the incredible Homesnap App and it is truly ingenious!
I can honestly say that I don't know why I did not discover it sooner. It is so vital to a successful real estate professional and is simple to use.
On top of the ease of use is the attractiveness of the App and the marvelous way of connecting all parties in the search of a property and its important details.
I now know from knowledge why my colleagues and clients often rave about Homesnap! I applaud and am grateful to the creator( s) of this App in facilitating the very challenging real estate profession.

One request : Is there a way of adding the ability to search for a pool?
Some of my clients in California want a pool before a bedroom!

Thank you for considering my request.

Sarah Danielle
Broker Associate, Barnes International Realty, Beverly Hills
CalBRE#

Updating from original review below...now that I have the hang of it, this app is AWESOME. It updates faster (every 15 minutes) than any other app and has been way ahead of Zillow by at least a day on average. I also love the camera feature (take a pic of ANY house and its' info appears...not only houses listed for sale).
I would like to capture more than 3 zip codes but, overall, the searches are super-easy because they auto-save.

(Old review before my update above)
It's frustrating that there is only a map search and you can't see the town/location unless you click on the picture. It takes more clicks to get 1 piece of information for 1 house when I can see multiple features for multiple houses at once on the Zillow or Realtor.com apps. I don't see how this app could get high scores. It takes longer to search & sort. Also, why can't I save more than 3 zip codes?

As an agent, the apple watch extension is fantastic. About the only app I use on the watch. While Driving by a home for sale, that I think I may have a buyer for, it gives quick and easy access via glances instead of fumbling with my phone and driving.

The app is fantastic. Better than Redfin/zillow/trulia.

One thing that would make it better is a better UI when trying to share properties with clients.

Also, the smartzip school rating system couldn't be more wrong. Even the zoning system can be wrong, which is really bad. Though the schools ratings are higher than they should be and always works out in my favor, greatschools.org is a much better system so I wish you would use that. Otherwise I have to open the Redfin app and I hate that company.

Other than that, great interface for clients. They love it. And I love that I can see commission splits and showing instructions.

Homesnap Is For Real Estate professionals and they advertise listings through 4 platforms. In November we signed up, my wife had a new listing we spent approximately 1000. 00 and had no results.
I'm not upset about the no results, not all advertising is 100% effective. What I am upset about my wife had a new listing and they automatically without our permission charged our credit card and started doing a new advertising campaign on a new listing without our permission. When I contacted the company they refused to give us a refund and for that reason alone I would stay away from companies that rip the consumer off like HOMESNAP. This is obviously a huge complaint for homesnap because when they sent me a customer satisfaction survey and asked me why I was canceling the first complaint listed to choose from was automatic advertising. Renewals so they already know this is a huge issue. To automatically advertise a future listing without the approval of the agent and fall back on an agreement that was signed the year before is false and deceptive trade practices. The gentleman that called me from Homesnap refuse to issue a refund so now I'm going to have to deal with my credit card company on a dispute. I would recommend any real estate professional save your money and stick with MLS homesnap was ineffective.

I gotta say, I was pretty disappointed with Homesnap. I signed up for their service for a whole year, hoping it would help me grow my social media page. But honestly, it did nothing for me. Nada. Zilch. I was pretty frustrated, to say the least.

It wasn't until I brought my husband on to help me run the page that we started to see some real growth. And even then, it was slow going. I mean, I'm not expecting to be an overnight sensation or anything, but I was hoping for a little more bang for my buck, you know?

But here's where things really went south. I didn't realize when my renewal date was, so before I knew it, Homesnap had charged me for another whole year. When I called to tell them I didn't want their service anymore and I didn't want to pay for another year, they basically told me tough luck. They wouldn't let me out of the deal.

Now, I don't know about you, but I think that's a pretty crappy policy. I mean, if someone clearly isn't happy with your service, why would you force them to pay for another whole year just so you can keep making a buck off them? It's not like I was trying to scam them or anything. I just wanted out of the deal.

So yeah, needless to say, I won't be using Homesnap again. And I definitely wouldn't recommend it to anyone else. Save your money and find a better way to grow your social media page. Trust me, it's not worth the hassle.

I done signed up with Homesnap concierge for six months and paid $3300. It's been four months now and I only got three hot leads. One of them was my own phone number and the other two was unemployed and broke. They couldn't even afford to buy a home. This lead service is straight up trash. They sent me some other leads too but all I got was an auto reply saying they was working on it. Ain't nothing come out of it though. I called support management a bunch of times but they ain't done nothing to help me out.
If you a real estate agent or broker, watch out for Homesnap. They ain't worth the money or the time. I wish I never signed up with them. Lesson learned, you gotta be careful who you give your money to.

Homesnap is the absolute worst, let me tell ya. I done used 'em for like, several ad campaigns, and ya know what? Absolute zero results. Ain't nobody interested in my "sold" home I advertised, and I ended up getting charged an outrageous $168 bill for it. Ain't that a load of baloney? So I called up them Homesnap folks to tell 'em I want my money back and to cancel any further ad campaigns. The customer service rep said they got me covered, and my account won't have no more ad campaigns without my say-so. Real smooth, right?

But guess what? Eight dang months later, I got hit with another $168 charge. Homesnap, they done did me dirty. They switched my account back to automatic advertising and kept my credit card information without my consent. I talked to this dude named Imir and he blamed it all on another rep called Matt, saying I never said I wanted my account changed. That don't sound right to me, like they trying to pull one over on me. I ain't no sucker, though. I went straight to my credit card company and filed a dispute. Best believe I reported Homesnap to the Federal Trade Commission too, 'cause this ain't no way to treat a paying customer. Fraudulent, that's what they are.

I reckon y'all should stay far, far away from Homesnap. They ain't worth your time and money, and they just gonna pull a fast one on ya. Save yourself the trouble and go with another company. Trust me, I know what's what. Signed, AB, Realtor.

I gotta say, I was pretty excited when I signed up for Homesnap back in October of 2021. I mean, who wouldn't want to be able to easily search for homes and connect with potential clients all in one place? But let me tell you, the excitement didn't last long.

First off, it took Google until February of 2022 to approve my account. I mean, come on, that's a pretty long time to wait. And to make matters worse, the Homesnap representative I was working with stopped helping me in January. I was then assigned to Lyn Rawlings, but she's so busy with over 300 agents to manage that she couldn't give me the time of day. When I asked for help, she basically told me that since I wasn't planning on continuing my subscription after 6 months, she wasn't going to waste her time helping me anymore. And to top it off, my subscription is set to expire on June 3rd, 2022. What a bummer.

But that's not even the worst part. Apparently, in order to be on top of the list on Google, you have to beg your family, friends, and past clients for reviews. And even then, Google gets to choose which reviews get published and which ones don't. What a scam! I feel like I've thrown away $3,000 on this service (and I'm still paying for it, mind you). I'm set to be charged again next month, but I'm seriously considering canceling my subscription altogether.

So, if you're thinking about signing up for Homesnap, my advice to you is DON'T DO IT. It's not worth the money or the hassle. Save yourself the trouble and find a different service to use.

Man, let me tell you about my experience with Homesnap (homesnap.com). I ain't happy. If you're an agent and thinking of ordering any of their ads, my suggestion is that you stay far far away. They are nothing but a bunch of crooks out to get your money. They play dirty and underhanded by sneaking in automatic renewals on your credit card without any warning. They'll send you 1000 emails and tell you that you missed a box that needed to be checked in order to prevent the auto-renewal. I tried calling them up to get the charges reversed but would you believe that they refused! The nerve!

That's not even the end of it. These folks at Homesnap don't even give you the option to cancel the campaign or remove your credit card on file. It's like they want to trap you in and keep charging your card indefinitely. It's frustrating to say the least. And then there's the whole issue of effectiveness. I never received a single lead from them. So, what's the point? Homesnap webpage and application is just plain worthless.

Before you go to Homesnap, think carefully. You might think you're getting yourself a deal but in reality, you'll only be setting yourself up for a whole heap of trouble. They're not worth it, folks. Stay away from Homesnap if you know what's good for you.

So, I used Homesnap for a whole year but I didn't like it all that much. Then, the other day I looked at my credit card statement and noticed a HUGE charge for $599 from Homesnap! I was like, "What the heck!?" I called them right away and they told me that it was an automatic subscription that renews every year. But, like, I never said they could keep charging me every year! So, I cancelled it right away. They only gave me back $100 though, even though the renewal was, like, only 3 days ago. So frustrating! Overall, I'm pretty mad about it. They just keep taking your money without your consent and it's a total rip-off.

so I can get my money back.

Yo so check this out, I gotta tell y'all about my experience with Homesnap. So like a year ago, I thought I was just gonna be paying $100 a month for some kind of advertising or whatever. But then out of nowhere, I get hit with a surprise bill for $599! Can you believe that? I was totally blindsided and freaking out about how I was gonna pay for it.

So I reached out to Homesnap to see what the deal was, and I told them straight up that I wanted everything associated with my name to be discontinued and canceled. They said they'd take care of it, but get this: even though they stopped the ad, they still kept charging me for a yearly subscription that I didn't even know about! And to top it off, they had the nerve to go ahead and charge my credit card for it too, even though I specifically told them to cancel everything and remove all my info.

I don't know about y'all, but to me, that just screams shady and dishonest. I mean, if they can't even honor a simple request like that, what else are they gonna try and sneak past you? I really hope none of y'all get caught up in their mess like I did. It's a total scam and I'm seriously thinking about getting a lawyer involved just to get my money back.

Take my advice, folks. Stay far away from Homesnap and their sketchy business practices. You'll thank me later.

I've been using Homesnap for a good while, but let me tell you, the past year has been rough. I didn't use it for a long time, and they just let my subscription expire. Okay, fine. But then I started getting emails saying they were trying to charge me on the credit card I used last time, which I'd already canceled because of some tricky fraud stuff. Of course it bounced, but they kept trying for weeks straight, trying all kinds of different amounts.

So today, they charged a fee on a different card linked to the same Capital One account, which was random and unexpected. I bet they were hoping I wouldn't notice, but come on. I called them up, but it was so hard to actually get someone on the line. Finally, I talked to someone who said the problem was with their payment processing service, Stripe.

Honestly, I'm super frustrated right now. I just want to use Homesnap and get the info I need, but it's been such a struggle lately. I hope they can get their act together and fix these issues, because otherwise, I might have to look for another service.

Homesnap's ad campaign left me feeling disappointed and frustrated with the lead generation response and results for a market reach Facebook ad. The lackluster performance was bad enough to make me want to cancel the ad for the second month, but that's where the real trouble began. Trying to find a button to cancel on the dashboard was impossible and made me feel like they were trying to lock me in for the subscription fee, which almost felt like a scam. It was only after I emailed them to request an immediate cancellation that I realized their customer service was reprehensible.

To add insult to injury, I was still being billed for the ad even after my request to cancel had been made. They promised me a copy of the terms of the agreement, but never delivered. They didn't even bother to email me an invoice after I paid for the ad. It's infuriating and I feel like I have been taken advantage of.

Let this serve as a warning to others - buyer beware when dealing with Homesnap. Despite their promise of lead generation, they fail to deliver results and their subscription model is incredibly difficult to cancel. I wouldn't wish this experience on anyone and I hope Homesnap takes steps to improve their practices in the future.

We had to scout for a new house, after Florida Suncoast Real Estate, Bradenton, Florida, failed to make the sale or even negotiate for the contract for our previous house. The whole deal went down the drain, and the realtor was no help at all. After firing her on September 10, 2020, we were left with only the Homesnap app to guide us on our search for a new abode.

Even after severing ties with Florida Suncoast Real Estate, they still didn't remove us from their list of potential homebuyers. We kept getting notifications about properties that we were not interested in. What's worse is that they made no effort to correct it or make things right. It seems that they couldn't be bothered, and their indifference saddened us.

We were not at fault in this transaction, yet we were left with the consequences of someone else's incompetence. We would not recommend Florida Suncoast Real Estate to anyone looking to buy or sell their home. Their lack of professionalism and care for their clients is enough reason to stay clear of them.

To add insult to injury, they would not release us from the contract we had signed with them. Instead, they wanted us to sign a 'GAG' order, something that we refused to do since we did not want to be bound by any silence. It's not our fault that they did not deliver on their promises.

And as if that was not enough, Florida Suncoast Real Estate tried clawing back almost $400 in charges from us, which we saw as extortion. Thankfully, they later reduced it, but it was still a stressful and unpleasant experience.

In conclusion, we cannot recommend Homesnap as a reliable app citation when dealing with real estate agencies. It's only as good as the realtor representing it. In our case, despite the convenience and efficiency of the app, the realtor failed to live up to expectations.

Homesnap is a platform that supposedly assists in the search for potential homes and properties, and that has been advertised all over the internet and social media platforms. The site promises several features that aim to make the process of browsing for your dream home more manageable. However, my recent experience with Homesnap has left me feeling disappointed in their services.

Over the last two years, Homesnap has been charging my account without my consent or authorization. This is quite concerning for me because I don't have a HomeSnap Pro account established, nor have I ever established an account with HomeSnap Pro. I noticed the most recent charge on March 6,2020, which was a hefty sum of $599. Imagine my shock when I realized I didn't have an account with this online service.

I have contacted HomeSnap several times, requesting a refund of the $599, but to no avail. It is very frustrating to have to argue for your rights, especially when the mistake is not on your end. Instead of providing a refund for the unauthorized charges, the only defence I got from them is that I paid for a Pro account last year, which cost $299. But that is not applicable to my situation as I did not willfully buy the account.

Honestly, I should have been more diligent regarding last year's charge. I didn't anticipate that Homesnap would keep charging my account without my authorization. Now I have to bear the consequences and try to argue for a refund. I have communicated several times with their customer representatives, but it seems that no resolution has been offered.

In conclusion, I don't recommend Homesnap. It is not okay to take someone's money without their consent, even if you claim that it was for a Pro account that I never signed up for. It's not about the money; it's the principle and professionalism that is lacking. I hope that Homesnap will take this feedback seriously and improve their services to avoid such situations in the future.

Homesnap, oh boy, where do I even begin? So, like, I got this supposedly "free" Homesnap thingy from my association, right? And, you know, I was like "cool, let me try this out". So, in September, I decided to purchase an ad for one of my listings. Seemed like a good idea at the time, you know what I'm saying? But then, things started getting real sketchy real fast.

Firstly, they charged me this crazy amount of $159 in October. I mean, come on, Homesnap, what's the deal with that? So, obviously, I called them up and was like "hey, I didn't authorize this and I want my money back". And, you know what, they actually did refund me. But, uh, that's not the end of it.

The next month, in November, they went and charged me AGAIN. Like, are you serious? I already told you not to charge me, Homesnap! This time, I had to get real assertive and demand that they reverse the charge. And, you know what, they did eventually do it. But, oh boy, it gets worse.

This month, Homesnap went and charged me a whopping $599 on my credit card. Like, what the heck, man? That's more than what I pay for my monthly rent! So, you know what I did? I had to cancel my credit card altogether. Ain't nobody gonna be scamming me like that.

So, I've been trying to get a hold of someone from this company for weeks now. I've called multiple times and, honestly, I feel like I've spent half my life on hold. And, do you know what's worse? I've emailed their support team and haven't received a single response. Like, what kind of professionalism is that? It's like they don't even care.

To be honest with you, it seems to me like Homesnap is more interested in scamming people out of their hard-earned money than actually providing a quality service. I mean, yeah, I did get some leads when I purchased that ad, but none of them amounted to anything. And, now, it's just a real hassle trying to get refunded for something I didn't even order.

Overall, I regret ever getting involved with Homesnap. They're a real headache and I wouldn't recommend them to anyone.

This app didn't quite hit the mark for me. My real estate agent suggested I give it a go and while it is speedy with its listing updates, there are a few things that need improvement. I'm feeling a solid 2.5-star rating for this one.

Now, don't get me wrong, it's got some great aspects - like the speed at which it updates available listings. I can always be sure that when I'm browsing, I'll know exactly what's still up for grabs. But there are some things that could definitely be better.

One of the biggest things that frustrates me is the favorites list. It's definitely a must-have feature, but it has some limitations that are just plain silly. I can only have three preferred zip codes? That's just ridiculous. In my area, there are towns with as many as seven zip codes, so this limit makes it hard for me to use the app's news feature. I also wish I could create a separate favorites list for the homes I've starred. That's just basic functionality that's missing.

Another issue is that I can't search for homes based on their square footage. Seriously? That's such a common parameter that people factor into their home search. This limitation is a major annoyance for me. Finally, the app's interface design could use some work. It's just not very intuitive and can be quite clumsy.

All that said, if the developers could address these issues, this app could easily garner a full five stars from me. It's got great potential. Right now, though, 2.5 stars is the highest I can give.

I gotta say, Homesnap's lead service? Not good. It's like, the worst investment ever. I mean, come on. Vahid was supposed to manage the lead department, right? But they sent me all these Spanish-speaking leads, even though they knew I didn't speak Spanish. And when I asked 'em to fix it, did they? No way. And listen to this - almost all of the leads they sent me were just total duds. They couldn't even get in touch with 'em, but still said they were "hot leads". Like, really? They spent eight whole days trying to get in touch with these people, but nada. What a waste of money, seriously. Speaking of which, their ads say that you'll get Google leads, but when I got my receipt it said they were from Facebook and Instagram. But guess what? I never got any leads from Instagram. So like, what's up with that? And when I tried to complain and get my money back, they just didn't really care. I got 32 "leads" from 'em, but couldn't get in touch with any of 'em. If you're looking for a lead service with real leads, go with Realtor.com. For real. Do not waste your dough on this.