Hometurf Lawn Care
Reviews and Complaints

Home turf is a great company with fantastic service. Money definitely well spent on my lawn

Just amazing! My grass has never been healthier and vibrant. You have made my neighbors jealous. Thank you.

We were very pleased with our services from Hometurf lawn services.

Superb service and staff, I have used Hometurf for a few years. Their staff are courteous, professional & have excellent knowledge on lawn care.

Our lawn hasn't looked this good in years! The full service package has made it so easy to maintain - all I have to do is mow! They have been responsive when I raised any concerns (for example about possible grub problem) and got the appropriate treatment lined up.

I used Hometurf Lawn Care for almost 3 years and my lawn is one of the best around the neighborhood, especially this summer in 2020. After every service, I received a summary of the lawn condition and what's been done. The services are on time and promised.
I already renewed the service for next year 2021 in order to get an early bird discount, as well as

We are always pleased with the service we receive each time a job is completed. Thank you for your continued service to our lawn.***.

Awesome services. Been using them for years now never a problem, great customer service, and fantastic technicians who take the time to complete all applications properly and throughly.

Great customer service! The lawn was in rough shape in some areas and since seems to be coming back. We also appreciate the "heads-up" the day before, so vehicles can be moved for them. Thanks!

I have dealt with this company for many years and I would t change a thing. They are great.

Hometurf Lawn Care is a very good service provider. Always prompt and took care of my lawn like a pro. I like their service.

I�'ve used several Lawn Care companies over the last 20 years and Hometurf tops them all. First of all, their pricing is competitive considering the number of applications this is applied annually. Secondly, their customer service is top notch - I had an issue with weed application one instance where the weeds were still present after the spraying and all it took was a phone call to get a free respray. Hometurf gives you advance notification of their application so the homeowner can get ready for this. Lastly, the quality of the products used are excellent - I get frequent compliments of my lawn when people pass by during their walks and it makes me happy that other people are noticing it.

We have been so happy with Hometurfs service and the results. Our lawn has been real challenge due to a large tree and they have totally made our lawn a great feature to our home. Thank you

This is my 2nd year with Hometurf Lawn Care and I can say that they are really professional always on time and my lawn is healthy

I have been a hometurf customer for the last few years. They have provided good professional lawn care all along . Also whenever we needed any extra care or services , they were very prompt and looked after the request immediately. The service given was complete lawn care and they have done it well. We will be using them in future as well.

Professional outfit and our lawn has never looked better. They get done what I simply have no time (and not that much interest) in doing. But I like the results: weeds are non existent and the grass is green and lush.

In 2019, I engaged with a lawn care company named Home Turf, located at 7123 Fir Tree Drive, Mississauga. As the year came to a close, I informed them that I would not require their services for the following year, 2020, because I had decided to hire a different company. Despite this, in the spring of 2020, Home Turf proceeded to treat my lawn without my authorization. Subsequently, they sent me an invoice for the service. I contacted them to explain the situation, emphasizing that the treatment was not authorized by me and questioning why I should be responsible for paying for it. Despite receiving multiple invoices, I attempted to resolve the matter by offering to pay half the amount, hoping to put an end to the issue. However, they refused my offer. Now, Home Turf has escalated the matter by sending my account to a collections agency. This action is highly distressing to me, as I have maintained a very high credit score and do not wish to see it damaged. I firmly believe that Home Turf should retract the claim from the collections agency, and I am seeking assistance to resolve this matter.

Had Hometurf do lawn maintenance at my house previously and had them start lawn maintenance again in the spring of 2021. This was to include fertilizing, weed control, core aeration and overseeding. All services were completed but on the last service (mid-September ) of core aeration the machine was dragged over our concrete walkway causing gouges (images attached). Desiree at Hometurf was contacted on September 21 after noticing the damage at which time she was sending out the supervisor to take a look at it. On September 27, after not hearing from anyone, I called back and was told that Trevor had come out and taken pictures and would call back the following day after talking top owner. September 29 Desiree called and offered to to next years lawn service at no cost, I said that this waasn't acceptable for the damages caused and she said she would further discuss it with the owner. October 7 I called and was told I would receive a call back...nothing! Concrete is 1 YO.

In 2019, we signed up for the complete program plan at a cost of $386.41. The following year, the same service was provided under the complete program plan for the same amount of $386.41. However, we did not receive an invoice detailing terms and conditions that required us to cancel the service to prevent automatic renewal.

In 2020, Hometurf sent us a service renewal notification by email. The content of the email indicated that we were automatically enrolled in the complete program plan for $341.76 plus HST, totaling $386.41, which was consistent with the pricing of previous years. Despite this communication, we did not agree to the quoted price nor did we consent to any additional services. Our assumption was that the service had been terminated since we had sold our house and relocated.

By 2021, we received a statement indicating an outstanding balance of $518.37, in addition to late fees amounting to $41.47. This was the first notice of such charges. It was particularly surprising because the amount exceeded the original service cost of $386.41, and we had not been informed by any means, including email, phone, or text, that the services were still being provided.

In 2021 I prepaid for lawn care services to be performed by Hometurf Lawn Care Service at my property at *** A key component of the service was dethatching of the entire property at a total charge for dethatching of $146.83 ($129.94 + 16.89 H.S.T.) On October 6 the service was performed for the front which is approximately 1/2 of the area, but not the back. A note was left indicating that the gate opening was too narrow to allow the thatching machine to enter the back yard. There was no indication of width limitations when I entered into the lawn care contract. I phoned on 3 occasions and was informed that someone would get back to me or would come to inspect the gate but I heard nothing. On November I phoned again, and asked to speak to the supervisor. The supervisor informed me that under company policy the most I was entitled to was a credit of less than $12 even though more than half the property had not been serviced. Since only half the service has been performed, I would like a refund of half the amount paid which is $73.41. Since my contract has now been cancelled by Hometurf a credit for future services is of no benefit.

This year 2021, I decided to hire Hometurf Lawn Care Services to a complete Program for fertilizing & weed treatment. Their staff even did not go to the back Lawn to put Fertiliser. Complained to the customer service, I was watching the staff, he did not do anything, He was there for one minute & gone. My lawn is worst than what it was before I hired Hometurf Lawn Care. My lawn today, 11th September looks so bad, burnt in lot of places though I water it through an automatic sprinkler system & manually every day. Also, It is full of Weeds . I am 72 years Canadian citizen, very much interested in Gardening, but I was completely disappointed. I feel I was deceived when I paid the Early Bird price $214.

I hired Hometurf for lawn spray/fertilization, and was not happy with the results so decided not to hire them again the following year. The following spring they showed up at my property, did work, and left an invoice. They did not tell us they were coming, they did not have premission to be on our property They have now sent it to the *** Collections which is not acceptable. I want this invoice reversed and removed from the credit reporting agencies.

I had been using Hometurf service at my previous address for a few years and was satisfied with their service. I then sold the property and moved to our current address in Sept 2020 and also use their services for my current property. In July I received a bill from them for my old address saying that I owed $666.29. I contacted them and explained that I dont own that property anymore and the person I spoke to mentioned that they would cancel the service and that I owed $0. However Aug 4 I received another invoice for the old address for $380.73. Speaking to them they mention that they are a recurring service that has to be cancelled before the season starts or I will be billed for the full amount. No where on their webpage ads does it mention this. After I told them that I will cancel all services (including current property) they now say I owe $536.43 for old property as they made an error on their in previous invoice. This is very misleading and not transparent.

I have been moved out of previous house in 2019, I called home turf to cancel my service, but somehow they keep coming to my previous house to do the service which I did not own, and charge under my name, I called them to ask why they are still charging me, they said they didn't aware of my cancellation. I paid for the bill, make sure they cancel my account, but they still keep charging me. I think what happened is there is mis communication between the head office with contractors, they just keep going to my old house to do the work, and charge to my account. I thought this is very unfair to me.

I had an account with HomeTurf for two years. In the winter of 2020, I called to cancel my account and to not automatically renew this account. I was assured verbally on the phone that the renewal was canceled. I did not receive any other information from HomeTurf. Because of the assurances from the person on the phone, I did nothing more. In April, my lawn was serviced by HomeTurf without any notice from them at all. I immediately tried to call to complain. The phone line was busy so I contacted them through the website explaining in my inquiry that I had already cancelled in the winter. I now receive a bill from them with late charges! I called them to get my account cleared. They advised me that they had no record of my cancellation in the winter. So the charges remain on my account. I am very upset that the person who took my call lied to me and now I am supposed to pay for services I had never wanted. I canceled in winter and it is not my fault they did nothing about it.

I contracted Home Turf last year 2020 to provide services to my lawn and I paid in advance for the year. This year somewhere in June I received their letter for service. I called them and explained them the situation that I never contracted them for this year. The girl was kind enough she apologized and canceled the service which i never ordered. Now in July they send me letter to pay $140.85 for services which I never ordered. I want them to revise their policy to auto renewal as its against Business Policies and cancel my payment of $140.85 and not to file Credit Bureau or collection agency until this matter is resolved. Also I want to talk to their management as their representative refused to let me talk to management. Thanks

I hired Hometurf to provide weed control and seed my lawn. I was told it would bring my lawn to a healthy, green state however my lawn, front and backyard look worse than before. Whatever they are using is killing my lawn. I have been taking photos to support my claim. I've reached out to customer service on many occasions to address the issue. They come back and added more pesticides/weed control which killed the lawn even more. I finally gave up and called to cancel and asked for a refund as they certainly didn't provide the quality service promised, however they refused. So now I spent $300 for a lawn that looks worse than before. My neighbor has done nothing to his lawn and it is green, lush and healthy - we have adjoining lawns - so it is very evident that mine looks terrible and unhealthy.