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In July 2021, I placed an order on horizonsmusic.co.uk for a record that was advertised as "in-stock." I heard nothing back from the business for months. I contacted the company, and a man named Neil Monteiro stated that the item was delayed but that my order would be fulfilled. I heard nothing back from the business. Months later I contacted Neil Monteiro, and he stated that the record was again delayed. He stated that I could have store credit or a refund. I asked for the refund. He then refused to provide the refund and cancelled my order. Neil Monteiro tricked me into paying him $60.
Desired outcome: I would like my money back.
I've had the same experience. Now reported them to police fraud department and taking them to small claims court. I can supply supporting evidence for everything.
Poor communication.Constant and deceitful lies. Not even a proper trader.. One man band in a house that will literally steal from you!
Refuses to give a refund and lies when he says he will. First it was 14 days. No refund. Then 3-5 days. No refund. Then stops answering emails.
Constantly offered store credit despite cancelling the product before it even shipped!
Had to make a charge back claim with the bank to get my money back!