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CB Travel and Vacations Hotels.com False advertising
Hotels.com

Hotels.com review: False advertising

T
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6:56 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We booked a room based on reviews and pictures. The hotel was NOT as stated. We were NEVER informed that the hotel was under renovation. The hotel was a total and complete DUMP! The room was NOT CLEAN and even had bug bait stations placed behind the toilet and in various places in the room. That says enough about the hotel. We DID NOT stay at this hotel but were required to forfeit a one night stay. I will NEVER use Hotels.com again and would advise no one else to use them!

Recommendation: DO NOT USE HOTELS.COM EVER!

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    5400 LBJ Freeway, Suite 500, Dallas, Texas, 75240, United States
  5. Hotels.com social media
  6. Laura
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    Jan 13, 2025
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Hotels.com Category
Hotels.com is ranked 8 among 518 companies in the Travel and Vacations category
#06 Trip.com Trip.com #07 Hyatt Hyatt #08 Hotels.com Hotels.com #09 Lonely Planet Lonely Planet #10 Viator Viator

Most discussed Hotels.com complaints

Requesting a refund for a cancelled reservation due to covid-19
4
(opinions to this review)
 Trip to Egypt on 5/18-6/3/20 was cancelled due to COVID & restrictions from govt of Egypt
4
(opinions to this review)
 On March 11th I decided to cancel my Hotels/Expedia reservation that included both Hotel and Flight and when I bought
3
(opinions to this review)
 terrible experience!
2
(opinions to this review)
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