HTC
Reviews and Complaints

serial no. SH17HTR15685 HTC WILDFIRE S COLOR: PINK / PURCHASED: JULY 8, 2012 / STOLEN: JULY 21, 2012

Stole ed

I've lost my mobile phone on 21st Sept 2012
IMEI number is: [protected]

HTCADDRESS [protected] NEAR SUMANGALI FUNCTIONAL OLD BUS DEPO ROAD HANAMKONDA WARANGAL-506001

My mobile was Stolen in a BEST bus on 27/01/12 around 8:30am near dadar.

my htc DESIRE HD HAS BEEN LOST

I am using HTC battery backup is low can some one suggest this is the case with most of its products

mobile stolen from thane

IMEI NO [protected]

Mobile Phone Stolen

Backup iphone files-backup iphone SMS-backup iphone contact-transfer iphone SMS to computer/Mac-transfer iphone contact to computer/Mac-transfer iphone SMS to computer/Mac-transfer iphone contact to computer in www.mustsoftware.com

I bought an HTC Touch from Darty Turkey around 1 year ago and at the first time sound system was broken and after one month I received my mobile and saw that they have changed the sound board as it was under quarantee. After changing the sound board the problem was over and everything was OK.

Second time I noticed that my mobile does not come up and again I gave it back to the company for repair.

I took more than one month to repair and I learned that HTC has changed the mainboard.

Third time I had performance problems. After opening a few programs it was giving "not enouh memory" error message and I needed to reset my mobile 2-3 times a week so that I can work with it.

I gave it back to the company for repair because of performance problems on 02.01.2017 and they informed me that I can have my repaired mobile on 16.02.2017. They told that they changed the mainboard again..!

As a result I bought my HTC PDA one year ago and I was not able to use it for 4 months because it was under repair.

I opened a ticket (09TRCW04TRA000031 ) to HTC Turkey as requesting a new mobile phone and do not want my mobile back. They told that they will investigate the situation but they closed the ticket without informing me..

I should say I was happy with design and usage of my mobile but the quality and result was dissapointing for me..

I have never seen such level of quality and customer support in all my life...!

I also thought that Darty which I bought the HTC is a big company but they are not helpful either..

Ibot a htc touch mobile in june after 1 month it stopped working and suddenly i had to fly back to my home town for medical treatment, i came back after 1 month and gave my cell for repairs, i got it back after 18 days n when i came home n checked its still not working. what m i suppose to do again give it for repairs n wait for 1 month in this process i think i will be out of warrenty period n then will have to throw my cell in the bin ------- better stop buying HTC mobiles cause its china made.

I bought an HTC from Darty Turkey around 1 year ago and at the first time sound system was broken and after one month I received my mobile and saw that they have changed the sound board as it was under quarantee. After changing the sound board the problem was over and everything was OK.

Second time I noticed that my mobile does not come up and again I gave it back to the company for repair.
I took more than one month to repair and I learned that HTC has changed the mainboard and again I said OK.

Third time I had performance problems. After opening a few programs it was giving "not enouh memory" error message and I needed to reset my mobile 2-3 times a week so that I can work with it.
I gave it back to the company for repair because of performance problems on 02.01.2017 and they informed me that I can have my repaired mobile on 16.02.2017.

As a result I bought my HTC PDA one year ago and I was not able to use it for 4 months because it was under repair.

I opened a ticket (09TRCW04TRA000031 ) to HTC Turkey as requesting a new mobile phone and do not want my mobile back. They told that they will investigate the situation but they closed the ticket without informing me..

I should say I was happy with design and usage of my mobile but the quality and result was dissapointing for me..
I have never seen such level of customer support in all my life...!

Atilla AKALIN

I have being using HTC Touch Phone since 12th September 2017. I had a first complaint noted in Feb 08 about the Screen Blurring during some portion of the day and normal during the other times of the day.

I registered a online complaint to the Customer Service.. and got a reply stating to contact the nearest service Agent. I did contact your HTC Care no. [protected] and subsequently gave my phoneto your local approved Service Agent "i2". They registered a Service Request No. 4696 and carried out certain test on the phone and upgraded the software and returned the phone stating it is now working properly with no blurring and hanging.

But the problem kept on repeating and I did not trust the Service Agent and kept on using the phone until one day the phone started giving more troubles by hanging after every phone call. I revisited the Service Agent and gave my phone for repair under a new complaint no. now 11359 dt. 21.05.2017 Yesterday I went back to know from your approved Service Agent that the Mother Board of the phone is damaged and needs to be replaced.

They blamed me of Drop - Damaging the phone which is the cause for the Mother Board Damage. To summarise my complaint i would like to bring to your notice some important issue The Service Agent you have appointed is shelling of his repsonsibilities of repairing the Phone and trying to blame the customer for mishandling the phone. I request you to look into the above matter seriously and reply to me with a positive note.

I being a QA Engineer and having little bit of knowledge on Root Cause Analysis suggest that proper investigation needs to be done before identifying and eliminating the problem. My initial research on the phone says that as the Personal Digital Assistant (PDA) works on Microprocessor it emits heat and when it is being kept in the pouch as provided by the manufacturer. There is no way the heat can be dissipated. I believe you shall look into it.

Thanks & With Best Wishes Your Disappointed Customer Imran Iqbal

I was looking at HTC Desire and planning to buy it once it's launch here, but after reading so many horrible stories about the problems this brand has and it's mediocre after sales service... hmmm... I think I have changed my mind. Thank you guys for sharing with us.

Brought HTC x7510 went to take a picture phone froze did a reboot and phone sticks on SMART MOBILITY screen tried hard reset and soft to no avail called HTC they state long as there is no physical damage phone is under warrenty sent in not one scratch on device stylus kept slipping out put small piece of electrical tape to keep in do you know the tech is trying to say that the piece of tape constitues physical damage can you BELIEVE that so now we are at an impass the warrenty is for 24 months I've had the phone for 9 months and due to a piece of tape they are trying disclaim the fact that the phone crapped out now they are trying to charge me for repair I contacted my lawyer and he chomping at the bit...Its like they find any reason not to fix there phone and charge end user money...HTC NOT GOOD TO CONSUMERS

YES I FULLY AGREE . HTC SERVICE IS THE WORST I EVER COME ACROSS. NOBODY GIVES U ANY PROPER REPLY. I WAS TOLD THAT IT WILL TAKE 5 DAYS T O REPAIR AND THEY WOULD BE CONTACTING. NOTHING HAPPENED AND WHEN I CONTACTED AFTER 7 DAYS THEY SAID THEY ARE WAIITNG FOR MY APPROVAL FOR 100 DHMS REPAIR CHARGE!1 WAITING TO BE CALLED TO SAY THIS TO ME! IS THIS A SERVICE CENTRE OR GROCERY SHOP? NO NEWS AFTER THAT... I CALLED AFTER 2 DAYS AND AFTER WAIITNG LONG TIME OSME BODY SAID ITWIL BE GIVEN BACK AFTER 5 MORE DAYS... FRIENDS PL BE AWARE OF TIS POOR OR NOSERVICE FORM HTC.!1 I HAVE RECOMMENDED AT LEAST 7 FRIENDS AND 5 OF THEM BAUGHT THIS SET. NW I FEEL SORRY FOR THEM.I WILL NEVR BUY THIS PHONE AGAIN NOR DO I RECOMMEND THIS TO ANY

The service centre Authentec took 2 weeks to tell me what was wrong with my TYTN adn took another 2 weeks to repair it. In between, there was lot of confusion on what was wrong with the phone adn how much would it cost with Authentec Dubai staff giving different accounts. However, after the touch screen was fixed, a day later, the phone had problem with basic phoning viz. making and receivig calls. Now it is with them for some 10 days and I am yet to hear what is wrong with it and how much and how long will it take to repair it. Lousy phone with a further lousy after sales service.

Can Anyone give me the HTC HQ contact details. Email should be helpful.

same problem here, it has been 4 months and I didn't get it back repaired, every week they say by the end of the week still not repaired 4 times i had repaired it from HTC service centre but once again before one month i have submitted it for repairing and still no news, HTC dealer refused to give me a replacement, I didn't even ask for a refund just a replacement for the phone...HTC support and service is NULL

Ref to TT # #8470790

Order #[protected]

Thanks

I was lied to after 2 months of waiting for an exchange HMD Vive.

I bought it during the anniversary sale and it arrived crushed, I was told an exchange was fine, after 6+ weeks of waiting I was told I had been refunded. Blowing the sale price and wasting my time waiting. I feel cheated and lied to.

Worst Customer Service I have ever experienced

HTC professional hair clipper not working since beginning. I already tried to register complaint but not yet get any call from your end. so again trying today.

I called your customer executive, he told me to raise it again. if the complaint active they may provide a ticket no.

I have purchased etc d 728 for first 3 months I dint have any problem
n now m getting my phone to much warm (hot) n battery drains quickly so please get to my complaint

hii my name is koshal akung and i am complaining about the version of my HTC E9 PLUS phone. i still don't have the latest version of oreo in my phone. It is still running of lollipop version. I request you to provide me the version oreo because my phone doesn't update. It is stuck in the old version.

I received HTC Mobile ONE M7 (Order code : [protected])

now mobile not working

I request to change this mobile

my mobile is fell down and damaged the display so please let me know the procedure and kindly do needful i am waiting for your replay

HTC professional trimmer not working since beginning.

TICKET ID 11GBD270000208 After waiting nearly four months to have a mobile repaired htc gave me a new mobile'' Great well no! It was delivered to the wrong address' I have had to take a day off work and drive 100 MILES TO PICK THE MOBILE UP. Guess what IT DOES NOT WORK! Ups are picking it up yet again tommoorw to been repaired! Lets see how long it take this time! Being left this long without a mobile is an insult four months and still counting. I have spent nearly all morning on the telephone trying to sort things out. The UK HTC repair centre is a joke I will never buy from HTC again I would sooner use a pigeon to send messages it would be quicker or maybe jungle drums would do the trick or smoke signals any would be better that a htc uk mobile!

This is my exact experience. I cannot believe that crap that I have been through with this phone. Sent it to HTC over a month ago, phone was lost, couldn't find my account, got different answers from different people, was disconnected, no clear answers. Finally, I was able to speak with a supervisor who told me there was water damage to my phone; it was never around any water. I think this "water damage" claim is HTC's way of getting out of their warranty. I paid over $400 for this phone less than a year ago and now I had to pay them $28 to send it back. Unbelievable. I will NEVER buy an HTC again. I will also be filing a complaint with the BBB and my state attorney’s office. Way to go HTC.