Hughes review: 2-year contract?? 43

I just got charged 400.00 to terminate Hughes Net. I called and the 2 people I talked to couldn't speak english. They said I knew the charge and there wasn't anything they could do . The biggest mistake I ever made. They just charged it to my charge card.

I could not agree more, I was just in a similar situation. I have called them several times and chatted with them about several things and I just get a run- a- round. They cannot or will not answer a simple question. They direct you to someone else or a link to figure out your own problems. I had a contract for two years and if it was not for that, I would have cancelled sooner. In the long run, it would have been cheaper to cancel early. Now I have problems getting the kit to return the equipment before I am charged 400.00. I am still waiting for the kit. I will never use Hughesnet again.

I hear all of you I have had the service for only 4 months and yes it sucks! I am thinking of cancelling it. It sound scary though. We keep going past our dowload alowance every day. When we started it was supose to be 350MB but now it is 300MB. So i called and asked about another plan. The one that is offerd for 89.00 show dowload allowance as 400MB, but the person I talked to told me that it would only be 350Mb download. Ya nothing they offered me when I got it is the same.

I really want to get rid of this hughesnet but I am worried that they will charge my bank card even though I went to paper billing and pay an extra 5 dollars to get it. And pay through the one time check payment on the interent. So i am now paying for the stupid hughes service and a local internet service that is $60 dollars cheaper than hughes! And no downlaod limits!

I too am paying for Hughesnet AND a local ISP. Hughesnet told me the data cap of 10gb would be plenty for us even though I told them we stream Netflix daily and had 4 computers and 3 smart phones in the house. The data meter didn't work the whole first month (you know, during the 30 days where you can cancel without paying a fee) so I didn't know how awful I'd been lied to until after it was too late. I hate Hughesnet. They should be ashamed of themselves for taking advantage of ppl. The contract was done over the phone (I have bad signal where I live so I miss much of what was said) and never got to see it in writing.

I actually like HughesNet. The service is good. I understood when I signed up that it is limited, so I knew that meant not much downloading allowed. The only thing I will download are PDF's. I don't need to stream movies as I have Direct TV, and get all the movies I want through them.
I do like unlimited Internet better, but since there is nothing like that in my area, I have to use HughesNet.

I wish I had read this first, I would have never looked into this garbage! I just sent my final rip off from hughesnet. Please if you are looking to subscribe...DO NOT. Everything you read here is true!

My problem is that I have great connectivity but cannot access any site. Calls to Hughes chat is friendly. Then suddenly service is restored. I want to cancel for cause (no service) but want to do it in the best way.

HUGHESNET HAS neither a good product, impowered complaint handlers *Phillipines) or a decent product.
John

We relocated to a temp location after a catastrophe from unlimited service to Hughes. The move would be temporary. I told Hughes this and was told that when we moved again we would only have to fulfill our 2 yr contract after another move. At the time of move in to our perm. location, I explained this and they still tacked on another year. Also, I was told Hughes provided fax service(main reason I need internet). Guess what I found out after hook-up?! No fax service. When I get someone speaking broken English, I ask for someone who speaks better English. Since I am dealing with money and numbers, I tell them I need to be able to understand what is being said. If they still try to help, I hang up and call back and hope for someone better. Anyways, Hughes really sucks. I have to use data on my phone because it won't connect to the internet. We lose connection all the time and it's very slow. I hate it. Now that we are half way through the year-end contract--- are paying the fee to switch over. All these large companies that force contracts take advantage of their position and don't care about customer service. It is very rare that I add a comment. I have to agree with the other negative comments. I would have preferred to up data to the max for the phones than deal with Hughes. Oh, yes, I did have to increase data a little more because of the lack of connection through Hughes. Do everything you can to avoid Hughes!

Hughes net is the worst of all the internet providers in our area. If you call your credit card company, talk to the disputes department and tell them no more future charges on your account from this company. They can stop any future charges.

i hate hughesnet!

I never signed up for a 2 year contract with them and now they are charging me early termination fee. This company sucks. The internet is horrible it is worst than dial up. Someone mentioned above that they submitted a complaint through BBB and didn't have to pay early termination fee. Can someone show me how to do that or what is BBB?

Go to bank and have your card cancelled because you lost it. Then you will be issued another one as replacement and the one they have on file will no longer work. You still will have the account delinquent, but it is not something that is used against you for major credit needs.

When I cancel my service, and they send me a final bill, I will pay it in the proportion to the amount of internet I received while paying my full monthly bill.
I didn't get 100% service, they'll get 63% on a monthly basis until I feel it's paid off.
BIGGEST rip off service around, and as stated earlier, I connot for the life of me understand how they are not out of business.

I signed up in 2013 and have been a steady customer since. We finally got fiber in so I tried canceling hughesnet. They refuse to cancel. I got my bank to block their withdrawals and now they say I owe them $365 for the 2 year contract. That was up years ago. They had lousy service the whole time but it was all I could get here. They lie and are fraudulent. A corrupt thieving company. Nothing but trouble, like a snake biting that won't let go.

Yep Hughes Internet SUCKS and the customer service does also. I live in VA and my service comes out of CA. This is the message I get all day long: Problem with wireless adapter or access point, and a network cable is not properly plugged in or may be broken, as I tell customer service they say you have great service, and the weather could be bad in CA. I really don't care about the weather in CA I live in VA. I sure hope my two years goes real fast.

OMG. Wish I saw this before getting involved with this company. Everything I see above is exactly what happened with me. When I signed up I told them what we were doing with our devices and asked them what they recommended. I took their advise only to find out it was completely inefficient. I knew of no contract and am now being charged $ 265 early term charge. Royally sucks. I'm 49 years old with no credit issues. I refuse to pay this crooked company anything.

My 85-year old father recently contacted Dish TV about getting a package deal for TV service and also internet (which they bundled through Hughes Net). A Dish representative came out and set up both the TV and the internet. He explained my father would have both; it was a 2 year contract and didn't explain that the internet plan was a 'Data' plan - mostly used with cell phones. Residential areas mainly need 'speed' plans due to different requirements. Computer internet usage in residential areas is often determined by Windows upgrading itself or security updates or even streaming on TVs. My dad uses internet for both his computer and TV (and even his house phone). They never said that after 10GB of data, his internet speed would go down to 1 Mb/s - slow enough that most items won't work properly. The box that Dish set up with this 'bundle' and the computer went through the data in just 1 day and for the rest of the month Dad’s at 1 Mb/s; his phone has a 1 second delay for anyone talking (not only hard to talk but using 911 is a major concern) and Netflix will not stream any movies. He tried numerous times to figure out why he had slow internet. When I contacted Hughes.net to try and help, they told me to disconnect his TV box and his computer... I asked what was the point in having internet if everything is disconnected. They then tried to sell Dad a higher data plan. Of course, any 'data' plan would have the same issue and they wanted more money. When I tried to terminate Dad’s plan (which is what he wanted by then), they said there would be a termination fee even though they set up a bad product for my Dad’s situation. Dish and Hughes.net set my elderly father up in a bad contract and won't rectify the situation.

I'am new to the company for services and it started out fine and really was running great ! now a 3 months latter it has turned to [censored] !and if that enough when you call the sheet stains type people ! you have to be a god dam mind reader and I mean the back ground noise you have to hear en-between forty other people playing with them self's or each other ? while cooking and eating brown rice ! and maybe a dice game on top of it going on ! any ones guess ? all I know is I spent 30 minutes and that was just for her to try and spell my god dam name ! and get phone number that I am pretty sure they have with the god dam billing service ! all I know is it has to be the god dam rudest company I ever dealt with ! it sounds like 100 dam brat kids on a school buss trying to act like a adult's and all the while shooting off bottle rockets and still playing with each other ! and they know they can keep playing the god dam rude game of the back ground noise and playing with each other ! because of the god dam 400 dollar's they screwed you for on the contact ! there name should be (((( USSR HUGH.WE SCREW YOU .NET ! )))) THERE IN MY BOOK ARE LEADERS IN BEING AXX- HOLES . FROM ME HERE ALL DAY !

For what it's worth, they hold fairly strong to their cancellation terms, which is how i understand it, something like 400 which reduces by $15 each month of service. I too had a bad experience with the service found that my 3mb century link service was night and day better. You can get into corporate by calling the corporate office [protected] then asking the operator for "executive care" . You will probably get some more discount on the cancellation but it won't be everything. We chose not to took it, and now are going to try to dispute with the credit card company. My concern if you dispute, will they just send you to collections? Anyone know how that plays out?