ID.me review: Suspended account

I have submitted 4 tickets to resolve this issue. I have only ever received the same reply from Virtual Agent Roy requesting more information.

This is an automated response from Roy, the ID.me Virtual agent.
Hello,

Thank you for your support request. Your account is suspended, so I need to escalate your request.

Before your account can be reviewed, reply to this email and provide the following information:

Your first and last name

The organization you are verifying for

The email addresses for all of your ID.me accounts
Answer these questions in your response. If you have already answered these questions but haven’t yet heard back from a support agent, there’s no need to respond again:
Have you shared any email address(es) and/or password(s) for your ID.me account(s) with anyone?

Was the email(s) on your account(s) created for you by someone else?

Does anyone else have access to your account email(s)?

Were you told that you need to verify your identity for a job opportunity, background check, or for a family member or friend?

Is someone contacting you to guide you through the identity verification steps?

Note: Incomplete answers may delay your account review.
A support agent will review your answers and respond as soon as possible.

Thank you for contacting ID.me Member Support,
Roy, ID.me Virtual Agent

The issue has still not been resolved and they have shown no interest in doing so. Very poor customer service.

Being the only way to verify identity on government websites, they need to up up their standards.

Maybe the government should look at alternatives.