ILoveDooney
Reviews and Complaints

I gotta say, I was pretty excited to get my hands on one of the bags from I Love Dooney. And let me tell you, when I finally got it, it was everything I hoped it would be. But unfortunately, my experience with this company went downhill pretty quickly after that.

First off, my bag got lost in transit. I mean, come on, how does that even happen? I had to spend two whole weeks going back and forth with customer service through email, and all they could tell me was to wait until the investigation was complete. But then UPS came out and said that the bag was undeliverable, so what was the point of the investigation in the first place?

So I started calling them every day, hoping to get some answers. But the CS reps on the phone were no help at all. They couldn't solve any of my problems, and there were no supervisors around to speak with. It's been a whole month now, and I still haven't gotten my refund or my bag back.

And get this - the bag is back in stock now, but they won't send it to me unless I order it online and pay the higher price. Like, seriously? They still have my money from the first order, and they won't even send me the bag I originally ordered? That's just messed up.

Honestly, I'm pretty disappointed with the way this company does business. Their customer service team seems to be completely useless, and they don't seem to care about their customers at all. It's really not fair to the people who work there, either. I can only imagine how frustrating it must be to work in an environment like that.

So yeah, I Love Dooney might have some nice bags, but I wouldn't recommend buying from them. There are plenty of other companies out there that actually care about their customers and treat them with respect.

I gotta say, I was pretty darn surprised and downright disgusted with the "customer service" I received from I Love Dooney. Let me tell you, there's this one fella who picks up the phone whenever he darn well pleases, and let me tell you, he ain't the sharpest tool in the shed when it comes to understanding the basic relationship between a customer and a merchant. And if you dare to question any of the lies he spews, he'll start hurling insults at you like nobody's business.

So, here's the deal. I placed an order with these folks, and after a whopping 5 weeks of the FedEx tracking not budging an inch, they had the audacity to tell me that my items were on their way. But get this, when I called up FedEx myself, they told me that they no longer had the package. Can you believe it? So, I asked for a refund, and what did these jokers tell me? That I'd have to wait an unknown amount of time until FedEx sent the package to them. But let's be real here, that's impossible since the darn thing is lost! And yet, they still refuse to give me my money back, even though I've been waiting for over a month and FedEx no longer has the package.

I tell ya, I'm so fed up with these scammers that I'm taking them to Small Claims Court. So, let me give you a piece of advice, folks. Don't even think about ordering from I Love Dooney. They're nothing but a bunch of crooks!

So, I gotta say, I was pretty disappointed with my experience with ilovedooney.com. I ordered this cute bag that I was super excited about, but when it arrived, the lining was totally different than what I was expecting. I mean, come on, that's a pretty big mistake to make. So, I called them up right away, but had to wait on hold for like 20 minutes before I could talk to anyone. Not a great start.

Anyway, when I finally got through, they told me they would send me a return label so I could send the bag back. But then they told me I had to take it to the post office myself. Um, excuse me? I don't have time for that. Luckily, they eventually agreed to arrange for a pick up, but it was still a hassle.

To make matters worse, I had also ordered a matching wallet on a separate order the day before. When I called to cancel the wallet order, they told me it was already being packaged and they couldn't stop it. But I never got any email confirmation about the cancellation, which made me pretty suspicious. I mean, did they really cancel it or not?

Overall, I was just really disappointed with the whole experience. It was a waste of time and energy, and I don't think I'll be shopping with them again. If you're thinking about ordering from ilovedooney.com, I'd say don't get your hopes up too high. There's a good chance you'll run into some problems, and their customer service isn't exactly the friendliest.

I was really excited to get my hands on the North South Triple Zip bag from I Love Dooney. I placed my order on January 24, 2022, and was told that it would take 4-11 business days to arrive. I was happy to wait, but unfortunately, things didn't go as planned.

First of all, I didn't receive any notification that the bag was out of stock. I was charged for the purchase amount right away, which was a bit frustrating. Then, on February 5, I decided to follow up with the company to see what was going on. I got an acknowledgment, but was told that I would have to wait for a follow-up email within 48 hours.

When I didn't hear anything back, I decided to follow up again on February 8. It wasn't until February 16 that I finally got a notification that my order had been processed, but that the product was on back order. I was relieved to finally get an update, but I was also a bit disappointed that I had to wait so long to hear anything.

I immediately asked for an estimated ship date, but unfortunately, I didn't receive a response until March 16. At that point, I was informed that my order had been cancelled, and that my account would be credited within 5 to 10 business days. Needless to say, I was pretty upset about the whole situation.

Overall, I have to say that I Love Dooney really dropped the ball on this one. While I understand that things can sometimes go wrong with orders, I was disappointed by the lack of communication and the long wait times. I hope that the company can improve their processes in the future so that other customers don't have to go through the same experience.

So, I had a not-so-great experience with I Love Dooney. I spoke with a woman named Azora and let me tell you, she was not the friendliest person I've ever talked to. Her attitude was just plain lackluster and she didn't seem to care about my concerns at all. It was like she was just going through the motions and didn't want to be bothered with helping me out.

I was really disappointed with the customer service I received from this company. Azora didn't try to make my interaction with them enjoyable in any way. She just told me what she couldn't do for me and that was that. I even sent an email to the company asking for a manager to call me back, but I never heard anything back from them.

Honestly, I'm so frustrated with this whole situation that I'm returning the bag I just bought and I won't be doing business with I Love Dooney again. It's a shame because I really liked their products, but if this is the kind of service they offer, then I'm not interested.

It's clear to me that the whole customer service team, including the managers, just doesn't care about providing exceptional service to their customers. If you're looking for a company that values their customers and goes above and beyond to make sure they're happy, then I would suggest looking elsewhere.

Overall, I would not recommend doing business with I Love Dooney unless you enjoy receiving poor service and interacting with people who couldn't care less about their job. Save yourself the hassle and find a company that actually cares about their customers.

I recently tried to buy a pocketbook from ilovedooney.com as a gift for someone. I made sure to order it well in advance and they took my payment right away. However, I never got an email confirmation and the product never arrived. I called the company and they gave me a false story about the item being ready to ship on 1/28. I waited a whole week and still no product. It wasn't until I checked my credit card statement that I saw they refunded my payment two days after telling me it would be ready to ship. They didn't communicate with me or give me any notice as to why they cancelled my order.

When I called to find out what happened, the representative told me that they wait to see if they can get the product before shipping it out. But they never told me that when I placed my order. I was extremely disappointed with the lack of communication and the way they handled my order. I strongly advise against ordering from this company. They claim to be a "sister" company to Dooney & Bourke, but I have my doubts. If they continue to operate this way, they will only hurt the Dooney & Bourke brand.

I learned my lesson and will not be ordering from ilovedooney.com again. It's a shame because I was really excited about the gift I had planned to give. But now I have to start my search all over again. I hope this review helps others avoid the same frustration and disappointment that I experienced.

This website is not worth your hard-earned cash. I've been a fan of Donney and Boiurke since I was a teenager and have collected almost a hundred of their bags. However, after dealing with this company, I will never buy from them again. They are not truthful about shipping, and if you do receive your order, it takes over a month to arrive. They also refuse to give refunds or credits for the inconvenience caused. I ordered two bags, and one of them was torn on the inside, while the other never arrived. When I contacted them, they kept lying to me over the phone and chat, saying that the package was on its way, even though I could see on the website that it wasn't. Fedex only had a label created, and the bag never made it to me. Even after a month, they still refused to refund me, saying that the package was on its way. I had to stop payment on my credit card as I never received the merchandise. I also had to stop payment on the torn bag they sent me. Save yourself the trouble and don't give these people your money.

So, I recently checked out ilovedooney.com and I gotta say, I was pretty disappointed with my experience. I was eyeing this cute wristlet that was on sale for $27.50, but when I added it to my cart, it magically switched to $39. What gives? I did manage to find a code for up to 70% off, but even then, it only brought the price back down to the original sale price. I mean, come on, that's not really a sale, is it?

To make matters worse, I was returning a larger wristlet and was hoping to get a break on shipping, but nope. I did get a receipt that said "Holiday delivers by 12/24", but it just shipped and won't be here until January 29th. And now it's listed as economy shipping. What a bummer.

I was pretty upset about the whole thing, and when I tried to talk to customer service about it, they were pretty rude to me. I mean, I was trying to stay civil, but they weren't having it. It's no wonder this site has such bad reviews. I do love their purses, but I think I'll have to find another brand that isn't so hateful. Unless you happen to live near a store, I'd say stay away from this site. It's just not worth the hassle.

I gotta say, I'm pretty disappointed with I Love Dooney. I mean, I don't have any beef with Dooney & Bourke - their stuff is pretty top-notch. But I ordered a Lexington Shopper from I Love Dooney on December 29th, and I paid extra for faster delivery, you know? And it's January 26th now, and I still haven't gotten my order. Like, what gives?

So I reached out to customer service, right? And they told me that my package had been delivered on January 3rd. But it hadn't! So I told them that, and they said they'd investigate the issue. But it's been 16 days now, and they still haven't figured out what's going on. And I'm just sitting here with no bag and no answers.

I've asked to speak with a supervisor, like, a million times. I've given them my contact info over and over. But no one has called me back. It's like they don't even care that they have my money and I have nothing to show for it.

Honestly, if there was a way to give I Love Dooney negative stars, I would. This whole situation is just ridiculous.

So, I gotta tell you about my experience with I Love Dooney. I was so excited to get my new bag, but when it arrived, it was the wrong one! Can you believe it? I mean, I know mistakes happen, but come on! To make matters worse, they sent me the packing slip and order form for another woman in another state. I was so annoyed, but I figured it wouldn't be a big deal to get it sorted out.

Boy, was I wrong! When I called, I was on hold for what felt like forever. Finally, I got through to a representative, but they were no help at all. They told me that I couldn't get my bag until I sent the wrong one back. Can you believe that? They were holding my bag hostage! I had no intention of keeping the wrong bag, I just wanted the one I ordered and paid for.

I tried to speak to a supervisor, but they kept giving me the runaround. I even sent emails, but all I got were empty promises. It's been weeks now, and I still haven't heard from a supervisor or received my bag. I mean, come on, there's a tracking number showing that the wrong bag is on its way back to them. It's just disgusting!

I don't know about you, but this is it for me regarding I Love Dooney. I just can't deal with this kind of customer service. It's a shame, because I really loved their bags, but I guess I'll have to find another brand to love.

On Cyber Monday I placed an order for 10 items. I later received confirmation of those Items. Then without notification I received a portion of my money back in my bank account without any email explaning what happened. When I called they told me a portion of my order had been cancelled but could not tell me exactly what I was still receiving. They told me it was because of low stock. But when I checked online, Everything I had ordered was in stock. Of course it was not at the CyberMonday Price. I had to wait until my 3 items were delivered to see what I got, This is very poor service considering they took my payment, sent confirmation and have the stock.

I have been a loyal customer at Dooney & Bourke for years. I have never had to return anything….. until now. $20 to return online is ridiculous. Rip off! No longer a customer.

Dec. 18, 2018 I placed an order and I paid for 5 day shipping. I did not receive my item until Jan. 2, 2019. After an email to the company, I did receive a $5.00 shipping refund from them via paypal. I had to return the item due to needing it by Dec. 29th. Jan. 2, 2019 I put in for a return request shipping label online and the label was not pulling up to print. After being placed on hold for 20 min, I hung up and finally (after another 20 min at least) I spoke to customer service. I was told that I would not be able to print a shipping label due to problems with their system. I was told to call back in a few days. I called Jan 7th and finally received a link to print my label. The package was received back to them via UPS on Jan. 11th. I called customer service Jan. 18th and asked when I was going to receive my refund. She stated that my refund was issued yesterday. According to their website, I should have been sent a confirmation email when the refund was actually sent to the bank. She stated that she was sorry that I did not receive the email. I requested that it be sent again. Keep in mind, my email is in their system and I have been receiving other emails from them. She told me that she is unable to send me the confirmation. I was told I have to pay return shipping, which is stated in their return policy. Not only has it been a month of constant delays due to their customer service, but I also have to pay for shipping to return an item that I clearly would have NEVER purchased had I known that I would receive it so late.
Thank you for your order! Due to unusually high order volume, your order may experience slightly longer than normal processing times. We've got your back, though - we promise your domestic order for in-stock items will be delivered before 12/25! You'll be notified via email and provided an order tracking number once your order ships.

Below is what was printed on my order confirmation email...

Thank you for your order! Due to unusually high order volume, your order may experience slightly longer than normal processing times. We've got your back, though - we promise your domestic order for in-stock items will be delivered before 12/25! You'll be notified via email and provided an order tracking number once your order ships.

I received a promo code as a new customer and it was actually a very nice discount. I picked up a bag and started entering all the necessary information. When I was done I wanted to enter my code, but could not find a place for it. I clicked the "continue" button and was immediately taken to the homepage. I contacted ILoveDooney customer service and asked about the code, but they said sorry and there was nothing they could do. I'm very disappointed, I never wanted to waste so much money!

I order a handbag and wallet on 12/21/2015. I received the handbag very quickly and a note that stated I would be notified when the wallet was shipped. By January 13th I still had not heard anything on the wallet so I emailed customer service at ILoveDooney.com. I got response that simply stated when we ship it we will let you know. I tried to email and call again with no response. If they would have advised it was back ordered or given some kind if time frame I would have been ok but to cut off communication was not ok. I opened a complaint with the BBB and found MANY complaints against this company. With the help of the BBB I did receive my wallet; a month after it was ordered and paid for. However while the wallet looked new, was in a box with all tags attached I found another's persons medical ins card and AAA membership card inside so obviously not new never used merchandise. This was my 3rd time ordering from ILoveDooney.com. The first time 2 times the transactions were perfect but after this experience and viewing the other complaints I won't order from then again. I suggest that anyone that does uses caution.