BCBG Max Azria
Reviews and Complaints

As someone who appreciates fashion and quality, I have had mixed experiences with BCBG Max Azria. While the designs are beautiful and stylish, the overall customer service and shopping experience have left much to be desired. The brand seems to have undergone changes that have impacted the once high standards it was known for. Issues with shipping delays, poor customer service, and quality control have been highlighted in recent reviews. It's disheartening to see a brand with such potential struggle to maintain its reputation. Despite the allure of their clothing, the overall experience seems to have taken a hit. If you decide to shop with BCBG Max Azria, proceed with caution and manage your expectations accordingly.

Love the quality and shapes of bags.

It is my best site for fashion shopping

Love this line. Sold at Macys
Reasonable
Well made
Trendy and very wide selection

I have a love hate relationship with this site. I love it because they never send me the wrong item, shipping is fast and good, customer service is good- the designs are fantastic I love them all. I hate it because things sell out so fast, so you have to order before the big sale and BCBG gets all my money. Then items go on sale, and you have paid the higher price. Try and wait for the sale and you get nothing! BCBG fits so well for real bodies with curves- not just the boy body cuts. I wish BCBG had more discounts

Got fired for being black, having amazing client reputation, doing better work than the store manager and the District manager. They don't like to be corrected and if your black doing better work than they can. District manager for bcbg ny distrct Courtney Pepe is very racist to all people of color who works under her. If you are of color or any other ethnic background you have to suck up to her your on her chopping block. She targets all the people of color in management position, retaliates to make sure they gets fired. She talks down to them but when she is reported nothing is done due to her being best friends with the regional manager Ashley, VP manager Jenny and hrs manager Chris lucia. She set you up for failure promises you that everything is noted but denies everything sets it up to fire you. She discriminateso play favoritism to all the people who are white or of light skin and elevate them. If she is visiting store she only conversatever with associates that are white or light skinned. She treats everyone of color like a servant or lesser. On a profession level she lacks that very unprofessional. If she is incorrect and you correct her (mind you she's new to the company) or if you tell her your unable to do a favor for her she retaliates. Stores a critically short staff and she over work manager to do 12 hour shifts with no breaks and won't hire new people if she does its whates in high positions and people of color in a lesser position. If your a manager and your of color and the store is at its best she give the credit to the manager who is lighter ( not of color). Bottom line is she is very unprofessional, racist and have very strong complaints and she still at BCBGmalaria no one in the company will fire her.

I ordered a crop stripe sweater on the BCBG Website on December 10 2022. And the Elenor’s fuzzy knit sweater was never shipped. I tried reaching out many times since then and all I got was a tracking number that does not have any tracking. Please send me a refund or send me another one. I am a valued customer and used to work as an employee for this company. I just love your products.

On March 9th 2020, I bought a dress in BCBG Boca Raton Store for a wedding which days later was cancelled due the pandemic. Since that I contacted them to returned this item but the store were closed and still closed for good. After many calls and emails; finally I got a response asking me to return the item to them directly with the original receipt, which I did.
They asked my contact details and credit card # to proceed with the refund... that happend on July 17.
Now, they are refusing to that refund even when it is stablished in their policy trying to frorcing me to use that money as a credit, which is unacceptable.
I need my money back because is my right and because I'm actually unemployed and need to face my bills.

I visited the Sobe store this Week. Wanted to return a dress I brought for a wedding. Was never told it was a final sale item. I have multiple bcbg dress for special occasions that come up. First time that I purchase a dress from your company not get the service that I'm use to. If I was told before purchasing It was final I would have made sure to try it on. The dress is not a good fit. Just wanted to exchange for something else but with a angry attitude was told no not even to exchange after telling her want happen. I shop that store never had a problem. Guess will have to start looking somewhere else to shop at! Will not be visit that store again.

I purchased a jacket from BDBG on 3-24-19 online NOT on final sale. The color was not like the photo and did not look good on me. I went online to print the return label WITHIN the thirty days but due to a BCBG website glitch, the system would not allow me to print the return label as it classified my purchase as final sale. This was an error from their online system because the jacket went on final sale AFTER I purchased it.

I called customer service on 4-23-19, and let them know that I was on my way to UPS (within the 30 days) and needed to print the label but their system would not let me do it. The representative instructed me that she was going to have to send the return label by email and for me to wait for it. The label did not arrive in my email until after the 30 day period, which was completely out of my control. The BCBG email delay required me to hold the shipment beyond the 30 day point.

I printed the label and sent the jacket back but it was returned to me for the reasons that I ordered it on final sale (which I did not) and that it was returned after the 30 day period (which was due to following the required instructions of your customer service representative).

I called their customer service line a couple of more times but was given the runaround and have yet to speak with anyone that has the authority to correct this. From my point of view, it seems like this company is trying to stick me with an expensive jacket that isn't selling well. They committed three errors (misrepresentative marketing photo (color), website error designating my order as final sale, customer service delay in getting the return shipping label to me and somehow they think I should keep the jacket and pay for it because of that.

Re: Order number BMX_[protected]

On Sunday Sep.17 I bought a dusty rose short dress from BCBG Cairo Festival City for 7, 090 EGP the dress was extremely dirty so I asked the store manager Sameh to send the dress to the dry clean and paid the full amount in an agreement that I will receive the dress on Wednesday night. I went to the store on Thursday, a day after our agreed upon day, and the store manager Sameh told me that he completely forgot about the dress and it's still at the dry clean but he should deliver it in half an hour maximum! I waited in the shopping mall and an hour later I received a phone call from the store manager telling me to wait for 3 hours because the dry clean didn't start working on the dress yet! After 4 hours of waiting at the shopping mall I went to the store to realize that they were still steaming the dress in the dressing room of the store! The condition of the dress was wet with water spots all over it, the store manager was extremely surprised that I was mad and his attitude was very rude instead of sorry! I was in a rush because I had already wasted 4 hours to receive the dress and he promised that everything will be ok, but I will need to iron the dress again at home . I tried the dress today and I found a very big spot in the dress so I went to the branch at city stars since it's closer to my home. The store manager Maha Mohamed was extremely rude as well and kept looking and smelling the dress trying to prove that this is a perfume. I showed her the ticket to prove that I didn't even wear the dress and told her that my brother's engagement is after tomorrow so if she can help me find a solution. All she did was tell me that she has nothing at all to do and that this is not her responsibility since I bought it from Cairo Festival City and not her branch! I told her that you are one company and you should act as a representative of the company she told me no this isn't how it works and that there is no need to be mad at her because this is not her responsibility this is the responsibility of the dry clean! She put me in contact with the store manager of Cairo Festival City, Sameh and instead of helping me solve the problem he told me that I am lying and that I received the dress in perfect condition! This is honestly extremely disrespectful and I have never been humiliated like this in my entire life! I am extremely surprised at the quality of service and people you hire as a company who treat customers this way! When I pay this amount for a dress the least I expect in return is a clean ironed dress and a store manager who is capable to solve my problems! All I received from your side is the exact opposite and I can't even complain to anyone but the store branch I bought the dress from! This is actually not what I expect when I buy the dress from a worldwide brand otherwise I can just buy it from a local store at least I will get what I want! I would expect that you should take an action to solve this! I work in marketing in a big multinational company and I have learnt that word of mouth can be your biggest marketing asset or weapon especially in such a digitally globally connected world, so I really expect an immediate action from your side !

I ordered BCBG on May 22nd, 2017 for a total of $435.16, and a a few minute later I got an email from BCBG which informed me that one of the item was cancelled and the total is now $ 324.26. They withdrew $435.26 from my bank account on May 23th, 2017. I phoned the next day to BCBG and the service representative told me that they will reimburse me when i recieve my shipment. I recieved my shipment and I phoned them today I explained as above but BCBG staff did not listen to me she said they charged only $324.26. I have my bank account as an evident to show I didnt recieve any reimbursement from BCBG. I requested to talk to the supervisor she hung up on me. I think nowaday online shopping is popular with this kind of service who is going to buy from BCBG anymore. If this matter is not resolved I will go further to media for the public to know that how BCBG's service provide to customers

I bought the BCBG gown (Size 0) from Mumbai (India) store. The torso was longer. I am very petite (height 5' 2"). They promised me an alteration to reduce the torso by inching the shoulders up. The gown was totally altered from the torso without my consent. The local tailor has done such a poor job and ruined the dress completely. And now they are refusing to take it back. I had bought it for an occasion and now will have to buy a new one. Please help. The store and the attendants are refusing to take any responsibility. Very disappointed.

Horible experience affer another.
My 21st birthday I realized I had nothing to wear I am a frequent shopper of bcbg so I ran in to grab something for the night. Bought a super cute shirt and pants/leggings than ran at $145 took them home and the shirt fit so cute I ended up wearing that out but the pants were too small. I came into the store 5 days later to exchange for the size for me, they did not have that so I looked around nothing caught my eye I asked for refund. The "manager" said to be said they did not have enough $ in the register but I could get a check in the mail. She was looking through the manual as she's never done this before took about 20 min to complete. So I called the customer service to make sure she filled it out right and my check was on its way because 7 business days had passed and the manager at the store said it would take 5 days exactly. A girl named tara answered and said she would call me back within 2 hours to let me know... 5 hours passed no one called so I made a call she then answered the phone again and said let me check as if she never even let anyone know ! Put me on hold then let me know I would not be able to get an answer today and I was upset saying why did you say I would have an answer never return my call then make me call back to find out I have to wait until monday now because it's friday night. Tara rudely let me know I was yelling at the wrong person and told me I could call back monday... I was furious demanded to speak to someone above her they could still do nothing and let me know to call back on monday. I was treated so rude I will never shop there again. What representative of a high in company tells u those things and makes u call back for a third time.

Recently I went to one of these BCBG stores and had a terrible experience there. I came to the store and found a lovely dress, I really liked it and decided to buy. So I paid for the dress and went home. Only when I came back home I noticed a label which said that it was on sale dress and that there was a discount, but I paid the full price. I came back to the store next morning and told that I wanted to get back the price difference. They said that they were not able to do that, because their system would not allow that. Then I told them that I can return the dress and then can buy it again but this time for a lower price. Then they told me that was impossible because the dress was on a final sale and it was against their rules to accept back anything what was on sale. I was super angry and I will never go back to that store, these people are highly unprofessional!

I received a dirty dress and wanted to return it. BCBG rep refused to listen and provide any help. I was literally called a liar and that's all.
There were strange stinky yellow stains and when I tried to wash I could not get them off. I have no idea what these stains were, maybe glue maybe something else.
I do not recommend BCBG to anyone. They have the worst customer service ever, they do not care, they are rude and ignorant! It's all about the money.

INTERNATIONAL ORDER- DID NOT SHIP ALL ITEMS, DID NOT REFUND MONEY! I ordered online internationally and did not recieve all my items! I have recently purchased 4 items online, they only sent me 3, and on top of that, 1 of them wasn't even what I ordered at all! So I've only received 2 of the 4 items I ordered correctly but I paid in full! Their email responses are very poor and I've incurred half hour international phone bill already. The phone got cut off, no follow up either! I have not received my items or the refund they agreed to either! I have been dealing with this for months and am now very pregnant, bed resting and due in 4 weeks, considering whether it is worth risking to go to the police station to report this (as advised by PayPal). International Shoppers please beware! This is not just a service complaint... They are scamming your money! How can such a large company charge you, not send you your items and not refund your money?

Today, about 1pm EST I went into the Georgetown BCBG location to exchange a jacket I had gotten as a gift. The jacket was an XS, I needed an XXS. All I wanted to do was get a different size in the jacket. I brought up both jackets to a sales associate who referred me to the manager, Eric Jaeckel. The item in question is "BOE NOVELTY JACQUARD LACE MOTO JACKET."
I told him I didn't know when the item was purchased, but I received it yesterday. He starts looking at my jacket, trying to find something wrong with it, but nothing. He then tells me that he can't exchange the size for me because my jacket was purchased overseas. He said this because he looked at me and saw that I was ethnically Asian. I told him I'm American, born in America, live in America and the person who purchased for me is definitely American and 100% bought it in America. He kept telling me he can't do it because the tags are different and since it was overseas he couldn't do anything. I kept telling him it was purchased in the UNITED STATES OF AMERICA. He kept ###ting new excuses why he couldn't exchange the sizes for me when it was clear that he was racially profiling me. I called the customer service line I found on the BCBG website but it was for the web store so they were of no help whatsoever.
After going back to the manager after being on my phone for 5 minutes he still refused to do anything and was not apologetic at all and I was livid at that point for his blatant racism. If I was a little white girl he would've exchanged the jacket for me, no questions asked I'm sure. So I had to walk all the back to my apartment in the pouring rain, livid from being racially discriminated against, and I still have a jacket that doesn't fit me. I later found out that the jacket that was purchased for me was actually purchased from the Georgetown location. The jacket was purchased at Mr. Jaeckel's store and he accused me of purchasing it overseas.

They sell dresses for $400 and offer customer service that's worse than Forever 21!

I purchased 4 cocktail dresses through BCBG.com online sale and when I received the dresses it was a size big. I called the 800 customer service to exchange them for a smaller size and I was told that I had to repurchase the dresses at the full price. Needless to say, I was appalled that I had to buy the dress again for a higher price and all I wanted to do was exchange it for a different size.
I find this to be poor customer service. This is not a way to obtain loyal customers!

Was yelled at for not complying with their illegal request to show ID while using my Visa card at their store. My wife and I were making a purchase and they asked us to leave because we did not want to show ID which is not required by VISA and clearly states just that on the VISA website. (“merchants cannot make an ID a condition of acceptance. Therefore, merchants cannot refuse to complete a purchase transaction because a card holder refuses to provide ID. Visa believes merchants should not ask for ID as part of their regular card acceptance procedures”.) When my wife and I returned to Florida from our Las Vegas trip, I tried in vain to contact BCBG. I left voice mails for customer service and wrote a letter which was sent to their corporate offices in California. They refused to reply or respond in any fashion. I filed a complaint with VISA who again assured me that their vendors may not ask for ID. BCBG's behavior is outrageous and their lack of a response shows just how much they care about customers.

I don't usually shop at BCBGMAXAZRIA, but I made the huge mistake of going there. I returned a dress I purchased and the retail rep gave me a store credit in the form of a receipt. I was told that as long as keep this receipt I will be able to use my credit store. A month went by and I went back to the store to finally use my store credit. I'm not sure what happened, but I was told that that store credit was cancelled and that they had to keep it. They had to do some investigation with their "corporate" office. I kept waiting for a phone call back and it never came. I called the store back and they told me that they had no idea what I was talking about! To quote their manager "we only give store credit in the form of a gift card, are you sure you have the right store?"

I just bought a bikini, a skirt and dress online. I had seen them in the store and they did not have my size so I ordered online. Whether they were on sale or not, I never would have ordered them if I had known that I could not return them. Now, having to return them, I looked at the policy and could not believe that there are no returns on sales items or bathing suits. How barbaric is that? It was not even clear as I went back to check because I was so mad that I had missed it. It is hidden in the babble here.
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I spoke to both the customer service rep and a supervisor and absolutely no exceptions are made according to Devon. I will NEVER order from BCBG again when I can get their products from Bloomingdales, Lord and Taylor and Nordstrom where they will happily take them back. I COULD have ordered the very same products from any of those sites and returned it and I am outraged at this policy. I have $300 worth of clothes I cannot wear and in this economy Devon suggested I give them to relatives, friends or the poor!

I purchased a jacket for approximately $200 on April 26, 2011. I decided it did not fit well, so I returned it on April 28, 2011 with the receipt and tag still attached. I was informed I had to take a store credit. I was given a receipt that looked like an original purchase receipt. I inadvertently shredded the receipt a few weeks later since it looked just like all the other receipts for purchases the weeks before. BCBG has NO distinction whatsoever between a store purchase and a store credit. There is no distinguishing characteristic. I was not advised that the receipt was the one and only store credit receipt that would be accepted by BCBG. I notified the store manager where I purchased the jacket and was informed that, at this time, they could not give me the credit due me. When I told them I had accidentally shredded the receipt, the response was that someone could go through my garbage and piece together the store credit. I shredded the receipt with numerous documents and additional receipts. It would be impossible for anyone to piece together anything related to the receipt. BCBG will do ANYTHING to get out of giving me my credit. I intend to file a claim with the Consumer Protection Agency of the State Attorney General's office in California as well as the Better Business Bureau. Consumer beware of the unfair policy imposed by BCBG.

I received a dress from BCBG.com and there was a black streak on the back of the sleeve. It looks to be dirt or dust. When calling BCBG.com to tell them about this, customer service told me I could return the dress and they would give me a return shipping label (so I wouldn't have to pay to have it shipped back to them). Initially they said one day and I should get my return shipping label via email. So one day goes by and nothing. I call back and then they say another 24 - 48 hours. Wait again, and still nothing. I call again and they tell me they have too many requests and they will push it through and I should have it the next day. Again, I wait and nothing. I have waited 7 days now for a shipping label for a damaged item they sent. When calling today, they told me it would take another 5 days. First of all, how do you miss a black streak on the back of a sleeve? Second, it really takes two weeks to send a shipping label via email? This is ridiculous! I have a dress sitting here that I can't return and money being tied up because of their idiotic mistake. Get with the program BCBG! Zappos.com sends you a shipping label before you even get off the phone. I will never shop at BCBG.com again!