BCBG Max Azria
Reviews and Complaints

I purchased dresses for my daughter from bcbg.com, they did not fit her. When I went to return them, I noticed in the small print no returns on sale items. I called customer service to let them know when I was making the purchase there was no alert to the return policy. She explained to me that it is on there, you have to read their policies. In other words you have to hunt for the answer, they hide it in small print. I have order items before from Pottery Barn that were sale, before I pushed the final button and alert came up to let me know that they would not be returnable. I can not believe the policy BCBG has in place, what happened to customer service. I was a loyal BCBG shopper, but I will not shop there ever again and I will make sure I let all my friends know to steer clear of that store.

I was in Macy's during the pre-New Year's sale and saw the fabulous Adrice over-the-knee boots. It was a madhouse in shoes, so I tried on the 6.5 sample, and found it was too small to pull all the way on- but really close. It was on sale, but I didn't have time to fight the crowds, so I came home and went online. Found it on sale for the same price on BCBG.com, and ordered it.
The boots arrived, and what I determined is that I have an incredibly high instep - I get my foot down to the ankle, and there's no room to slip my heel down. It took me 15 minutes with a shoehorn and a lot of muscle, and finally slipped my foot past the ankle - once in, they were super comfy and fit great - but really, who has 30 minutes to put on a pair of shoes?!?! So, back they went - or will go, except...
When I read the refund instructions, it said NO REFUND ON SALE ITEMS. Now, I understand no refund on items marked FINAL SALE, but the BCBG company HIDES THEIR POLICY to encourage you to buy. I went to their website and went through the process to buy the boots again, to make sure I didn't miss a big warning sign - nothing. There is NO MENTION of this policy in the online checkout process when buying a sale item. So as far as I am concerned, this is UNETHICAL, bordering on fraud. I called their customer service and explained to the woman that a) I could have bought these elsewhere and returned them, and I will never shop at BCBG again if they don't take them back, and b) I checked online to make sure I did not miss something and confirmed they do not advertise this policy during checkout.

I am supposed to get a call back from someone in management with a decision. Let me tell you something, this policy is unbelievable - no reputable company has a no return policy like this, let alone hides one. I want more than an apology, I want an explanation and I want them to change their business practice. They are banking on teh fact most people will not go through the hassle to fight the policy, and that's incredibly poor customer service that I'd expect from some bargain basement joint - not a 'name brand', especially one tied to a couture line.

DO NOT SUPPORT THIS COMPANY until they change their practices and make their sale policy transparent.

After having spent most of the morning walking into the shops at Leesburg Outlet in Northern, VA, I was greeted by everyone with a "Welcome to ". Friendly clerks, warm faces and an invitation to shop and enjoy yourself.

Unfortunately, this was not the case when I walked into the BCBG Outlet. The clerk, literally, welcomed me with a 2 minute lecture until I finally had to leave.

He told me, "If you try something on, you will have to bring it back and hang it back right where you found it. We are tired of hanging things back up and are tired of cleaning up the dressing room after people. So, if something doesn't work out, you will have to be courteous and I was absolutely appalled and just ended up leaving.

Upon deciding to come back to let him know how this had soured my mood and was completely unnecessary, his response was that he had not used any profanity. He told me that customers tend to be rude and don't put back their merchandise in the correct place.

?

I am at a complete loss. From this, am I to understand that BCBC's philosophy towards its customers are as follows:

1) Customers are a pain and are extremely rude.

2) Customers are supposed to hang up their own clothes.

3) Customers who have never, previously, stepped into the store should receive a lecture and be reminded what a pain their are.

4) Customers should feel honored that they didn't have to hear profanity upon walking into the store.

I will never shop here again. I have let the company know of this along with Leesburg Outlets themselves. While BCBG has not responded, at least the outlets did by letting me know that they do not want one person to sour the experience at the mall.

I plan on letting everyone know to avoid this store at all costs. Nothing justifies rude and uncalled-for actions from a clerk.

I too was very taken aback by the BCBG store policy. I purchased a few outfits for some upcoming events. I took them home and picked the ones I like the best. (i have limited shopping time so I quite often decide later.) I realized the skirt I purchased was unflattering...and I bought it in part because the clerk was so pushy. The item was full price. I returned the item 4 days later, with the receipt, in the tissue with tags...and was told that only a store credit would be offered. The item was not on sale or promotion. I am used to strict return policies with boutiques but not with national chains. The BCBG items sold at Nordstom's and Macy's however, are fully returnable. The policy is stated on a small sign near the register but this wasn't mentioned to me. So now I have a store credit for several hundred dollars at a store I never want to shop in again. : (

I bought a pair of shoes and a dress yesterday at BCBG in Los Angeles and the salespeople were very nice. I read the receipt which stated exchanges were fine within 10 days with receipt and "All sales final on sale items, accessories and swimwear." BCBG carries necklaces and rings and handbags as well and shoes and clothes. i assumed this was what was meant by "accessories" and was not told any differently.

i wore the shoes for about 10 mins on carpeting last night and they hurt my feet terribly. I had to take them off - they seemed too small and today i called a couple of stores to see if they had a larger size i could exchange.

the first two stores i called didn't even tell me that shoes were considered accessories and non-exchangeable. the Beverly Hills store did - and said i should have been told at checkout shoes are a final sale. i was not.

The RECEIPT IS PURPOSEFULLY MISLEADING. Even on this "Complaints board" website, when choosing a "Category of Complaint" - i chose "Clothing, Shoes, Accessories" - there is differentiation between shoes and accessories... who would assume shoes especially at this price point are "accessories" ...? no explanation of terms was given when paying and the receipt is deceptively vague. it is not explained on the receipt or in store that "shoes are classed an accessory" how does a shopper make an informed choice? it never occurred to me i couldn't exchange if needing a bigger size... and it's not as if i am naive on these things. i was careful to read the receipt at purchase and it appeared straightforward.

shoppers are too discerning now to put up with this kind of misleading and deceptive behavior, particularly at this price point. there are simply too many other options.

I will never shop BCBG again. i recommend you don't either. the best i was offered by them was that "everyone who buys that shoe has sore feet after the first few wears... have them stretched by a shoemaker." i routinely shop high-end product and will never buy there again.