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ImportGenius
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www.importgenius.com

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3.0 4 Complaints
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ImportGenius Complaints 4

ComplaintsBoard
M
9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ImportGenius Unauthorized public display of detailed personal information

First of all, I am not an importer or exporter or a company for that matter. My detailed personal information was made public without my permission or authorization, https://www.importgenius.com/importers/agnieszka-lichanska. this is unacceptable use of personal information.

ImportGenius does not protect individual details as required by law. the information posted publicly by ImportGenius can be the basis for identity theft.

Desired outcome: Removal of my information.

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ComplaintsBoard
C
7:31 am EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ImportGenius Stealing my personal information

This website steal my personal information without my concern im not a business, they have my full name and my mom adress on there account this is totally ilegal and i will be reporting then too consumer.ftc.gov and indentitytheft.gov/
Also all good reviews here are made by then dont trust this people they are a big scam and steal your personal information. I contact the guy he say my information will be removed in 48 hours thats never happen i ask then to remove my information from the other page they own too name importkey.com/ but they dont even care. Now wait whats next.

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Update by Companyreviews
Nov 28, 2020 7:34 am EST

I need someone from importa genuine to contact me and remove my name and my mom information right away

Resolved

I contact customer service and they help me resolved the problem, my family information was removed from the website, thanks I appreciate your help.

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ComplaintsBoard
P
11:12 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ImportGenius has left an official reply on this complaint.

ImportGenius Don't use this company.

I wanted to try ImportGenius and paid for a monthly subscription. Tried their service and did not like it at all, it was not as I expected. But they continued to take payment every month until I noticed! I emailed them and demanded my money back, but received no response and they still owe me! Then I contacted my credit card company and blocked ImportGenius from stealing my money!

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kylie cheong
US
Sep 18, 2023 10:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I'd like to share my honest experience with ImportGenius. I noticed a discrepancy between their claim of being a USA-based company and the fact that their team operates from China, which raised questions about trustworthiness. Communication through WeChat was unprofessional and dodgy. The data provided was limited, confusing, and lacked critical details, making it challenging to use effectively. When I sought a refund due to the service not meeting my expectations, the process was exceptionally difficult, with continued charges forcing me to block my card. While I aim to provide constructive feedback, my overall experience with ImportGenius left me feeling disappointed and frustrated.

Is ImportGenius Legit?

ImportGenius earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: ImportGenius stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights ImportGenius's reputation as a trustworthy leader in their field. Customers can rely on ImportGenius's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for ImportGenius. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ImportGenius has registered the domain name for importgenius.com for more than one year, which may indicate stability and longevity.

Importgenius.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Importgenius.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Importgenius.com you are considering visiting, which is associated with ImportGenius, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for ImportGenius have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

ImportGenius website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Importgenius.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ImportGenius.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • We conducted a search on social media and found several negative reviews related to ImportGenius. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
M
1:34 pm EST

ImportGenius Scam

The website www.importgenius.com is scam, and better avoid them. I sent some belongings through them, and they published my personal import data. And they did it without warning me. I don’t think that it is appropriate, and they need to protect personal information, but not to post it for everyone. Please leave comments about this website, because people should be aware when they deal with such irresponsive people.

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Companyreviews
US
Nov 28, 2020 7:29 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This website steal my personal information without my concern im not a business, they have my full name and my mom adress on there account this is totally ilegal and i will be reporting then too consumer.ftc.gov and indentitytheft.gov/
Also all good reviews here are made by then dont trust this people they are a big scam and steal your personal information. I contact the guy he say my information will be removed in 48 hours thats never happen i ask then to remove my information from the other page they own too name importkey.com/ but they dont even care. Now wait whats next.

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Overview of ImportGenius complaint handling

ImportGenius reviews first appeared on Complaints Board on Dec 25, 2013. The latest review Unauthorized public display of detailed personal information was posted on Sep 2, 2023. The latest complaint Stealing my personal information was resolved on Nov 28, 2020. ImportGenius has an average consumer rating of 3 stars from 4 reviews. ImportGenius has resolved 2 complaints.
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  1. ImportGenius Contacts

  2. ImportGenius phone numbers
    +1 (855) 573-9976
    +1 (855) 573-9976
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    Scottsdale
    +1 (480) 745-3396
    +1 (480) 745-3396
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    Scottsdale
    +86 216 380 6036
    +86 216 380 6036
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    Shanghai
    +86 755 8951 7585
    +86 755 8951 7585
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    Shenzhen
    +1 (480) 745-3397
    +1 (480) 745-3397
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    Scottsdale
    +86 136 7173 7628
    +86 136 7173 7628
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    100%
    Confidence score
    Shanghai
    +86 139 2525 8002
    +86 139 2525 8002
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    Shenzhen
    More phone numbers
  3. ImportGenius emails
  4. ImportGenius address
    8901 E Pima Center Pkwy Ste 105, Scottsdale, Arizona, 85258, United States
  5. ImportGenius social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
ImportGenius Category
ImportGenius is ranked 4 among 20 companies in the Import and Export category

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