India Today Group
Reviews and Complaints

1)had ordered a product which was charged twice on my credit card and have been trying for 3-4 months to get my refund although the mistake has been admitted in written several times.
2)got a phone call offering a holiday package and was charged for it on my credit card but was sent a package of books of which there was no mention.going by their past record wonder how long this would take to get reversed

The complaint made by Mr. Mehul K Shah has been resolved. If you have any further queries, please mail back to us on our given id:

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

Dear Member,

Your complaint has been resolved on 02/07/2010.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

Bestsellers Books & CDs starting AT Re 1/-. I selected the ones I liked and then paid online as India Today is a well reputed Magazine and they have a book club. I have followed up by mail to them, but haven't got any response!

I paid Rs.2598to Indiatodaybook for my parcel of CD'S but still i didnt got my free gifts...
When i contact them they gave me one emailadress which was not opening only...
please help me in this matter

Parineeta

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we would like to inform you that we have forwarded your complain to our concerned department. We request you to kindly wait for few days. You will receive the same soon.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

The complaint made by T LAKSHMANA MURTHY has been resolved. If you have any further queries, please mail back to us on our given id:

feedback@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

011-[protected]

Dear Member,

Kindly provide your order details.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

Dear Ms. Asha Shenoi

We have come across your on line complaint on

We have gone through your complaint, we request you to kindly provide us your membership number and your order number along with your complete address so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

Dear Mr.Rao,

Kindly provide the order details.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

Dear Sir,

Kindly provide the order details.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

My order number is 0GB090003555
Invoice Number is ORB090003049
Unique number is 114034115B090003049
I got my booked Item i.e 9.2 m.p kodak digital camera C-160 in which 2GB Memory card, battery charger AV cable & Camera pouch is not there in this box which is mention on the box. I have also not recieve my offer package i.e 2n & 3d holiday package and one round trip air ticket in india as per choice & a discount boucher worth Rs 3000/-.Kindly look into the matter otherwise nobody will have faith in u. You tell something and give something.

rajesh

I have a similar complaint. The free offers promised have to be claimed through a website that doesn't exist viz. bookstoday.in/promos.htm.

On calling the call centre, a new person answers each time and they are not willing to put your call through to a more senior staff member.
Today I am told that the website is : bookstoday.in(backslash, instead of forward slash)promos.htm. The call centre person further informed me that one shouldn't log onto it through Google but directly and that too, tomorrow, not today ! What is that supposed to mean ? He was unwilling to spend any more time on my call.

Considering the number of increasing consumer complaints against ITBC free offers, can we not start a group and take them to the consumer court ?

This is in continuation to my previous letter about Fraudulent use of my credit card . If You Find out the person who has done the fraud, do report me his name, address and Contact number . Thank You .

Hello
i purchased 2 holiday packages in last september as your executive told me that if i'll buy 2 packages together, then i'll get gifts worth the total price, but till date i haven't recieved anything.
Now when i'm trying to get my booking, i'm totally dissappointed from the response. earlier when i wanted to confirm booking for july, then at last time they said that their contract with that resort in manali is over now.
Now i wanna get the booking in 1st week of august for Jaipur, yesterday i was confirmed for the booking on the phone and your executive said that i'll recieve the confirmation mail by evening that i haven't got till now. When i called today your executive said that if i want the booking in jaipur after 15th august only and when i told her that i had a talk yesterday about the confirmation and i want the booking in 1st week of august, she jus held my phone without even informing me and i'd to disconnect it after sometime as there was no response.

My id is:
[protected]

My other id is:
[protected]

Please do something for me asap as you guys have spoiled my vacations

Dr. Samir Nayyar

Sir I have ordered for annual subscription to reader's digest book in your India today groups and paid the money through VPP of Rs.449 for a year including M.O.Commissin charge of Rs.23. First subscription copy should be send from September 2009 but still i didn't get even a single reader digest book.Please take action immediately.
Subscription Number: 09-RDIN09-RD09000177797/0-Aug’10.
With regards
Paulene lourdu

The complaint made by Mr. shreyas has been resolved. If you have any further queries, please mail back to us on our given id:

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

There is India gov site, where consumers can submit complaints.

http://business.gov.in/consumer_rights/consumer_complaints.php

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we would like to inform you that your refund has been resolved from our end kindly check your credit card statement.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag it today

Respected Sir/Madam,

I had subscribed for Prevention Magazine in the month of November 2009 for 2 years. At that time, there was an offer of a free gift 'A Juicer' on 2 year subscription. It was told that after subscribing I will be receiving my free gift within 4-6 weeks. I didn't receive it even after that and I decided to mail them. I tried mailing them, but each time I used to get an automated response from the Customer Care Executive named Nitin Kumar or Mohit or Rangeshwari or some other person saying that the gift is dispatched and I will be receiving it in the period of 3-4 weeks which obviously I didn't receive. I sent them mails back to back from the Jan 2010 to Dec 2010. Still I keep getting lame excuses. One time I get the excuse saying the free gifts are over and they are arranging a special free gift for me which I know they were not doing. I feel so helpless. These people behave the way they want to. Why lure customers like this if they didn't want to send the free gifts? This is plain cheating I believe. I tried calling the customer care, it doesn't seem to work. When I called the Delhi office, one rude Lady picked up the call and told me its not the correct number and directed me to the same old customer care number. I tried calling her back telling her it's not working, she replied rudely to me. I have nowhere to claim. I even mailed the editor-in-chief of the magazine, Sanghamitra and many other people but nobody is reverting back with a concrete answer. They can tell me that they are not going to send any gift and that was just a hoax. But I believe that they don't even have the courage to say that. The only option remains with me is to tell the people who are subscribing to not subscribe because they are inviting problems for themshelves.

Feeling so helpless because I was so excited about the juicer coming and it never came. It's already 1.5 yrs since I subscribed :(

Hope my complaints will be answered

My subcription id is PREV1585185

Thank you

C

Last year around October i brought a set of 3 CD's (Britannica), the offer came through their SMS. Along with this CD set i was suppose to get Adidas bag as free gift which till date i have not received. More over that 1 of the CD was not working so i returned it for replacement but till now i have not received this also. My invoice no . ORA090028971 and order no.OGA090029512 dated 15-10-09. This company and its people are all ### holes and ### who are cheating peoples and unfortunately we are giving them a chance to cheat us. I am still receiving e-mail from this ### company. I don't know why government is mute spectator and not taking action against this fraudster companies like India today and its affiliates Bag it today.

Dear Editor,
I am a subscriber to your esteemed weekly "India Today".
My subsciption code is 18066782CPS.

Hi, Even I got a call from same number and felt the offer was tempting. Taking a risk on my Rs. 7000 I purchased the 7 Nights and 8 Days offer from Bag it Today following the same link and http://www.bagittoday.com/itbc/c1184/landing.jsp Well I even booked a vacation for Thailand with my family and it was really a brilliant experience. This do not belongs from Indiatimes but it's a part of the India Today Group as my bank statement even said the same "India Today - Mumbai". All I would say I took a risk and I was benefited... India Today is a Brand name and if you are getting something from them it's really good and you would surely be benefited...

Dear Sir,

We have come across your online complaint registered on complaintsboard.com.

Please accept our sincere apologies for the inconvenience caused to you.

We regret to inform you that we are unable to locate your order in the system and request you to kindly provide us with the following details:-

 Booking id-
 Authentication code-
 Transaction id-

On hearing from you, we shall provide you with the status of your order.
We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – [protected]

Thanks & Regards,
Sachin
Team, Bagit Today.

I have got a mail from India times saying a holiday package on 7 nights and 8 days was available for 7k only. This was a limited period offer. I sent an inquiry. After this I have been getting calls from this number: +[protected]. The deal includes hotel stay in various locations in India and abroad. I was required to pay 7k now and 750 at the time of booking. Voucher valid for a year. I almost bought it but then something didn't feel right. So i checked the India Times website for details. They seem to have a closed membership policy for their shopping site [baggit.com] so it seems odd that they would call people to make offers. I also tried calling the number that was calling me but the number was unrecognised. When the person called next I asked him about this and he said it was an outbound dialler and hence wouldn't be contactable. He did give me another number where I would have to call for making the booking which seemed to be his personal number. I went to the URL given by him http://www.bagittoday.com/itbc/c1184/landing.jsp and it doesn't look like a part of the India Times site.

Does anyone know if this is a scam...the offer is too good to be true and I would love to take it if it's for real.

Dear Sir,

We have come across your online complaint registered on complaintsboard.com

Please accept our sincere apologies for the inconvenience caused to you.

This is to inform you that we have received your parcel back sent by you and your refund has been processed and dispatched through post on 3rd October’08 against the below mentioned details:-

Cheque no is: 344562
Consignment no. - [protected]
Bank name: HSBC
Cheque date: 13-12-2010
Refund Amount - Rs. 153.00

We would like to inform you that we have received Adidas Bag the order returned by courier company due to some technical reason and shall re-dispatch the correct/fresh order within 2-3 week time

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance, please feel free to write us on onlinesupport@bagittoday.com

We would request you to kindly mention this subject: ONLINE SUPPORT whenever you e-mail us for the quicker response.

Please note our new customer care number is now – [protected]

Thanks & Regards,
Sonu Kumar
Team, Bagit Today.

Same thing here, this people are cheaters and they loot people of their hard earned money. Even if you receive a holiday form and if you send Rs. 800 by Demand draft, this amount is sure to be guttered. You will not recieve anything afterward.

I have received a mail under the joint logos of 'India Today' and 'Today Shop', offering Reebok 'Lite Speed' shoes worth Rs. 2599 + Reebok Tracksuit worth Rs. 3999, at a total discounted price of Rs. 1, 999 + postal delivery charge of Rs. 299, plus a free holiday package of 2 nights/3 days' stay at any one hotel or location, said to be worth Rs. 5, 000, provided I shelled out another Rs. 800/- by DD. I checked up the tariff for one such hotel for a double room for 2 for 2 nights, and what do I get? Total price is Rs. 2, 599 only! Of course, I was given the choice of 'cash on delivery', apart from Credit Card

Anyway, since the terms and conditions of this 'promotional' offer spelt out that I must post a 'Booking Order Form' to avail of the Holiday Offer to a certain address, I sent an e-mail to the address given in the offer for queries, as to how and when I will get that Form. No reply so far. I tried the phone no. also given for queries, but apart from music accompanied by repeated voice messages for more than 15 min. that my call was important to them and I should hold on, I have heard nohing!

The complaint made by Mr. Nitin Brahma has been resolved. If you have any further queries, please mail back to us on our given id:

We value your association with Bag it today and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

Dear Sir,

We have come across your on line complaint on

We have gone through your complaint, we would like to inform you that you need to claim you free gifts from our website within 60 days of invoice generating date as mentioned below:

Please visit on www.bookstoday.in/promos.htm

Fill your unique code number (printed on your invoice)

Fill your email id

Please take a printout for the terms and condition.

In case you find any difficulty please get back to us.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@indiatodaybookclub.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag it today.

Dear Sir,

Pl. find attached the long correspondance for replacement of benton watch which started troubling from 1st month onwards and it is already 5 months passed but till date i didn, t recive my watch, moreover now my mail correspondance is blocked and they didn, t reply also, so what to do... i request u to give my money Rs1498 + Rs.260 Speed post charges for two times to repay me at the earliest.

Thanks
'
Satinder Dubey
Port Blair
Andamans
744101
[protected]
Dear Ms.Jagriti

Executive Relations

India Today Book Club

This is the last reminder for my watch, it has already 4 months passed to replace my watch and i have no option left behind except knocking the doors of judiciary.

Rgds

satinder dubey
Port Blair

--------------------------------------------------------------------------------
From: Response
To: Satinder Dubey
Sent: Fri, 6 November, 2009 10:51:04 AM
Subject: RE: RE: beneton watch / sunglass -reg.

Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have already forwarded your complaint to our concerned department for urgent dispatch, we request you kindly wait for some more as soon as you will get a positive response from our side.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-[protected], 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Warm Regards,

Jagriti

Executive Relations

India Today Book Club

--------------------------------------------------------------------------------

From: Satinder Dubey [mailto:satinder_dubey@yahoo.co.in]
Sent: [protected]:43
To: response (ITBC)
Subject: Re: RE: beneton watch / sunglass -reg.

Dear Ms. Prachi,

I am satisfied with ur answer, as 10 days back it has been told that my watch has been despatched but, now ur saying u have forwarded the complaint. then i have go for litigation.

Mr. Praveen is well aware of this matter

--------------------------------------------------------------------------------

From: Response
To: Satinder Dubey
Sent: Thu, 5 November, 2009 11:19:49 AM
Subject: RE: RE: beneton watch / sunglass -reg.

Dear Member,

We sincerely apologize for the inconvenience caused to you.

In this regard we would like to inform you that we have forwarded your complaint to our concerned department for urgent dispatch, we request you kindly wait for some more working days.

Once again we sincerely apologize for the inconvenience.

We will be happy to render any further assistance or clarification that you may require.

Your valuable association with the India Today Book Club means a lot to us.

Assure you of our best possible services always.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-[protected], 9:30 AM TO 6:30 PM, all 7 days) or Write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Warm Regards,

Prachi

Executive Relations

India Today Book Club

--------------------------------------------------------------------------------

From: Satinder Dubey [mailto:satinder_dubey@yahoo.co.in]
Sent: Wednesday, November 04, 2009 5:06 PM
To: response (ITBC)
Subject: Re: RE: beneton watch / sunglass -reg.

Dear Mr. Praveen,

It is already more than 7 days gone, i didn't receive any watch?

Satinder Dubey

--------------------------------------------------------------------------------

From: Response
To: Satinder Dubey
Sent: Tue, 27 October, 2009 12:36:15 AM
Subject: RE: RE: beneton watch / sunglass -reg.

Dear member,

We apologize for the inconvenience caused to you in this regard.

With reference to your mail we would like to inform you that your order has come back to us and your order is re dispatch from our side which is now under processed but we ensure you that you will receive your parcel very soon from our side.

For further queries, please feel free to call us on our Helpline Number (011-[protected] or, 9:30 AM TO 6:30 PM, all 7 days)

Thanks & Regards

PRAVEEN

India Today Book Club

--------------------------------------------------------------------------------

From: Satinder Dubey [mailto:satinder_dubey@yahoo.co.in]
Sent: Monday, October 26, 2009 12:13 PM
To: response (ITBC)
Cc: satinderdubey@gmail.com
Subject: Re: RE: beneton watch / sunglass -reg.

Dear Mr.Praveen /CHETAN ARYA

I would like to request u to go through the below mentioned copied mail which has been sent by u dated 18.10.2009 in which u have said the complaint has been sent to the concened department . I would like to ask that after 8 days has been past u didn't got any response from ur concerned department and again the same mail u have copied to me saying the same song. I am making correspondance from last 2 months.

The watch which i has sent to u for replacement is more than 2 months back.

In this regard it is to inform that if i did not got my watch replaced within 10 days then i will file a writ petition for cheating in the Consumer forum against ur INDIA TODAY BOOK CLUB

Rgds.

Satinder Dubey

Port Blair

[protected]

RE: RE: beneton watch / sunglass -reg.

Sun, 18 October, 2009 12:30:43 PM

From:
Response

View Card

To:
Satinder Dubey

--------------------------------------------------------------------------------

Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-[protected] [protected] toll free, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Thanks & Regards,

CHETAN ARYA

India Today Book Club

--------------------------------------------------------------------------------

From: Response
To: Satinder Dubey
Sent: Sun, 25 October, 2009 5:51:39 AM
Subject: RE: RE: beneton watch / sunglass -reg.

Dear Member,

Thanks for your mail to us.

With reference to your mail, we would like to inform you that your complaint has been forwarded to our concerned department as soon as we get revert we will get back to you.

Assure you of our best possible services always.

We shall be happy to render any further assistance or clarification that you may require.

For further queries, please feel free to get back to us or Call us on our Helpline Number (011-[protected] [protected] toll free, 9:30 AM TO 6:30 PM, all 7 days) or write to us at:

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Thanks & Regards,

Praveen

India Today Book Club

--------------------------------------------------------------------------------

From: Satinder Dubey [mailto:satinder_dubey@yahoo.co.in]
Sent: Saturday, October 24, 2009 11:31 AM
To: response (ITBC)
Subject: Fw: RE: beneton watch / sunglass -reg.

Reminder - 2

Satinder

----- Forwarded Message ----
From: Satinder Dubey
To: Response
Sent: Fri, 16 October, 2009 5:28:19 PM
Subject: Re: RE: beneton watch / sunglass -reg.

Dear Mr.Praveen
Executive-Customer Relations
India Today Book Club

Thanx, for the mail, if you the see the date of despatch of my benton watch you can see it is more than a month, then how much more time u need to get ur database update and then to cange with a new watch

I am really upst with ur response, in this way i am sorry to say that u will loose ur creditibilty

kindly update me at an early date.

Rgds

satinder

--------------------------------------------------------------------------------

From: Response
To: Satinder Dubey
Sent: Thu, 10 September, 2009 5:42:11 PM
Subject: RE: RE: beneton watch / sunglass -reg.

Dear Member,

We thank you for your mail to us.

With reference to your mail we would like to inform you that we might have
received your parcel but not yet updated in our database so we request
kindly provide us some more working days for the same.
We value your association with India Today Book Club and thank you for your
patronage & co-operation.
For further queries, please feel free to get back to us at
response@indiatodaybookclub.com or for any query please call us at 011-
[protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB
B-47 INDIRA ENCLAVE
NEB SARAI
NEW DELHI-110068

Thanks & Regards,
Praveen
Executive-Customer Relations
India Today Book Club

-----Original Message-----
From: Satinder Dubey [mailto:satinder_dubey@yahoo.co.in]
Sent: Thursday, September 10, 2009 11:37 AM
To: response (ITBC)
Subject: Fw: RE: beneton watch / sunglass -reg.

Reminder -

still waiting to hear from u...

satinder

--- On Tue, 8/9/09, Satinder Dubey wrote:

> From: Satinder Dubey
> Subject: RE: beneton watch / sunglass -reg.
> To: "Response"
> Date: Tuesday, 8 September, 2009, 5:11 PM
> Dear Mr. Praveen,
>
> With reference to ur email i have sent my beneton
> watch by speed post to the below mentioned
> address: on 02/9/2009 vide speed post docket no.
> EW158982375IN
> INDIA TODAY
> BOOK CLUB
> B-47
> INDIRA ENCLAVE
> NEB
> SARAI
> NEW
> DELHI-110068
>
> But, i
> was strange to see that my parcel has been returened back to
> me yesterday (7.9.2009).with the remarks the addresse is not
> found, I would like to request u to kindly intervene in
> the matter to check the docket no. from the local post
> office our your locality.
>
> Waiting
> for ur response.
>
> Thanking
> u
>
> With
> Rgds.
>
> Satinder
> Dubey
>
>
> --- On Sun, 16/8/09, Response
> wrote:
>
>
> From: Response
> Subject: RE: beneton watch / sunglass -reg.
> To: "'Satinder Dubey'"
>
> Date: Sunday, 16 August, 2009, 4:08 PM
>
>
>
>
>
>
>
>
> Dear
> Member,
>
> We apologize for
> the inconvenience caused to you.
>
> With reference
> to your mail we would like to inform you
> that when you send back the parcel now you have to
> spend the money but once when you send the receipt on
> currier then that would be given back to you.
>
>
> As far as model is
> concern that can not be exchanged.
>
> We request you to
> kindly wait for some time while we are checking at our end
> that your parcel has returned back to us or not.
>
>
> Once again we
> sincerely apologize for the inconvenience cause to
> you.
>
> Assure you of our
> best possible services always.
>
> For further
> queries, please feel free to get back to us or Call us on
> our Helpline Number (011-[protected] or, 9:30 AM TO 6:30 PM,
> all 7 days) or Write to us
> at:
>
> INDIA TODAY
> BOOK CLUB
> B-47
> INDIRA ENCLAVE
> NEB
> SARAI
> NEW
> DELHI-110068
>
> Warm
> Regards,
> Praveen
> India Today
> Book Club
>
>
>
>
>
>
> From: Satinder Dubey
> [mailto:satinder_dubey@yahoo.co.in]
> Sent: Friday,
> August 14, 2009 6:27 PM
> To: response
> (ITBC)
> Subject: RE:
> beneton watch / sunglass -reg.
>
>
>
>
>
>
> Dear
> Ms.Jagriti
> Executive
> Relations
> India
> Today Book Club
>
>
>
> I will be
> thankfull if you could guide me on the following
> points:
>
>
>
> 1) The charges for the
> courier will be borne by your office or
> not.
>
> 2) Is there any
> exchange offer for any other model, so that i can get a new
> model, in liue of my this beneton watch (like reebok etc)
> .
>
> 3) How my time does it
> will take to complete the whole episode.
>
>
>
> With warm wishes of
> Indenpendence day in advance.
>
>
>
> thanks
>
>
>
> Satinder
> Dubey
>
>
>
>
>
>
>
> --- On Fri, 7/8/09, Response
> wrote:
>
>
> From: Response
> Subject: RE: beneton watch / sunglass -reg.
> To: "'Satinder Dubey'"
>
> Date: Friday, 7 August, 2009, 11:51 AM
>
>
> Dear
> Member,
>
> We apologize for
> the inconvenience caused to you.
>
> With reference to
> your mail we request you that kindly send the parcel back to
> us on the address given below along with the photocopy of
> the invoice and an intimation letter giving the details of
> your requirement. We will send you fresh parcel as
> replacement as soon as possible.
>
> India
> Today Book Club
> B-47, Indira
> Enclave, Neb Sarai
> New
> Delhi-
> 110068.
>
> We once again
> apologize for the inconvenience.
>
>
> We value our
> customer and trust that you enjoy our
> products.
>
> Your valuable
> association with the India Today Book Club
> means a lot to us.
>
> Assure you of our
> best possible services always.
>
> For further
> queries, please feel free to get back to us or Call us on
> our Helpline Number (011-[protected] or [protected] toll free,
> 9:30 AM TO 6:30 PM, and all 7 days)
>
> Warm
> Regards,
> Jagriti
> Executive
> Relations
> India Today Book
> Club
>
>
>
>
>
>
> From: Satinder Dubey
> [mailto:satinder_dubey@yahoo.co.in]
> Sent:
> [protected]:05
> To: response
> (ITBC)
> Subject: RE:
> beneton watch / sunglass -reg.
>
>
>
>
>
>
>
>
> Dear Mr.
> Amit,
>
>
>
> Thanx, for the quick
> response,
>
>
>
> My membership no.
> is = ITBC0913250
>
>
>
> Order no.is =
> OGA090044351
>
>
>
> Invoice No.
> ORAO90043010
>
>
>
> Invoice Date: 09 May
> 2009,
>
>
>
> The correspondance
> address is :-
>
>
>
> SATINDER DUBEY, C/o JAI
> MATA DI STORES, NAYAGOAN PO . SHADIPUR, PORT-BLAIR, Andaman and
> Nicobar, 744106, [protected], satinder_dubey@yahoo.co.in
>
>
> hope this is suffice
> for ur records...
>
>
>
> Thanx &
> Rgds.
>
>
>
> Satinder
> Dubey
>
>
> --- On Thu, 6/8/09, Response
> wrote:
>
>
> From: Response
> Subject: RE: beneton watch / sunglass -reg.
> To: "'Satinder Dubey'"
>
> Date: Thursday, 6 August, 2009, 7:15
> AM
>
>
> Dear
> Member,
>
> We apologize for the
> inconvenience caused to you.
>
> With reference to your
> mail we request you that kindly provide us your membership
> number and your order number along with your complete
> address so that we can check the details and inform you the
> same.
>
> Waiting for your
> revert.
>
> We value our customer
> and trust that you enjoy our products.
>
> Your valuable
> association with the India Today Book Club
> means a lot to us.
>
> Assure you of our best
> possible services always.
>
> For further queries,
> please feel free to get back to us or Call us on our
> Helpline Number (011-[protected] or [protected] toll free,
> 9:30 AM TO 6:30 PM, and all 7 days)
>
> Warm
> Regards,
> Amit
> Kumar
> Executive
> Relations
> India
> Today Book Club
>
>
>
>
> From: Satinder Dubey
> [mailto:satinder_dubey@yahoo.co.in]
> Sent:
> Wednesday, August 05, 2009 6:11 PM
> To: response
> (ITBC)
> Subject:
> beneton watch / sunglass -reg.
>
>
>
>
>
>
>
> Dear Sir/
> Madam,
>
>
>
> I had purchased a
> beneton watch/sunglass from living media ( india today) for
> Rs. 1498/- on 8 May 2009 and the transaction has been made
> by credit card. but, after receiving the product the watch
> started giving problem it always goes slow and now it is
> totally stopped.
>
>
>
> so, what is the
> remedy,
>
>
>
> waiting for the
> response
>
>
>
> Thanks &
> Rgds.
>
>
>
> Satinder
> Dubey
>

on 16th march 2010, India today book club told me that if i will buy longines watch worth rs.21750, i will get dell laptop (vistro 1720) free.
so i made the 3 orders for the same product but that was all fake
booking id:[protected]
[protected]
[protected]

then i cancelled my order so i was made sure that my money will be returned to me in next 21days.
but on 30th march i received the product
3 longines watches that i have already cancelled now they want me to keep the product for 10 more days.
tell me why should i keep this product with me.
i want my money back that to be urgently.
i am sending back your product.
reply me urgently.

himanshu aggarwal
[protected]

Dear Member,

We have taken up your complaint to our concerned department request you to wait for few days. we will re-dispatch your order shortly.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

feedback@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

The complaint made by MR. Raghav Raj Kudari has been resolved. If you have any further queries, please mail back to us on our given id:

feedback@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.-

011-[protected]

Indioa today book club is a cheat

The complaint made by Mr. Raghav sharma has been resolved. If you have any further queries, please mail back to us on our given id:

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For any further query or assistance please feel free to write us on onlinesupport@bagittoday.com

or call us at 011-[protected].

We would request you to kindly mention this subject: ONLINE COMPLAINTS whenever you e-mail us for quicker response.

Thanks & Regards,
Team,
Bag It Today.

Dear Sir,

Your complaint has been resolved on 22/05/2010.

Please refer to the email sent to you on your id. If you have any further queries, please mail back to us on the given id:

onlinesupport@indiatodaybookclub.com

Would request you to kindly mention this subject: ONLINE COMPLAINTS
Whenever you mail us for quicker response,

or call us on our customer care No.

011-[protected]

Cheating the public India Today Book Club
I Order One Reebok Track-Suit From India Today Book Club,

I Received The Parcel In That The Track-Suit Available But Damage In That, So Many Time I Mailed To feedback@indiatodaybookclub.com & response@indiatodaybookclub.com, They Are Not Replying To My mail, The Money I Played Was Gone To India Today Book Club, The Praveen Ask Me The Membership No. & Order No With Full Address, I Send The Mail Same To Them, But They Not Reply Me. Just Now Also I Send One Reminder To Them.. Refer Below..

What Can I Do For That Please Suggest Me. And Take Action,

I Wish To Inform The Viewers That The India Today Book Club Is Fully Fraud, Fraud, Fraud. Please Don’t Order Any From The India Today Book Club, This My Kind Request .

Regards

Pallavan From Chennai

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 03 Dec 09 12:39:31
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: feedback@indiatodaybookclub.com;"response"

Reminder 4

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 02 Dec 09 10:57:38
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: feedback@indiatodaybookclub.com;

Reminder 3

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 30 Nov 09 12:16:49
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "TodayShop" ; feedback@indiatodaybookclub.com

Reminder 2

Dear Sir/Madam

When you reply to this mail and than only I order any from yours,

Until you please don¢â‚¬â„¢t send me any offers and news letter to me in this mail.

I studied one thing from you team. That the your teams are cheating the public, that¢â‚¬â„¢s way your people don¢â‚¬â„¢t replying to

the mail.

Note: Please Don't do like that another time to any one, how can we order from you

Regards

Pallavan

Kodak 9.2 MP Digital Camera @ 40% off
with Free Gifts worth Rs 12000

Get Kodak 9.2 MP Digital Camera worth Rs 7999 for Rs 4799 only
+
Free 2Nights/3 Days Holiday for a couple worth Rs 5000
+
Free Round Trip Air Ticket worth upto Rs 7000*

Pay Rs 4799 & Save Rs 15200

Model No. C160; Features: ¢â‚¬¢ Effective pixels: 9.2 MP [protected])
¢â‚¬¢ 3X optical zoom, 5X continuous digital with LCD
preview, 0.2X increments, starting at 3X optical zoom
¢â‚¬¢ LCD: 2.4 in. (6.1 cm) indoor/outdoor color display,
480 240 (115k pixels)
¢â‚¬¢ 16 MB internal memory
¢â‚¬¢ Face detection, Blur reduction
¢â‚¬¢ Picture enhancing and editing features
¢â‚¬¢ VGA video featuring audio capture and playback and
on-camera editing
¢â‚¬¢ Multiple scene modes, including auto, sport, portrait,
snow, fireworks, and backlight

+
+
Free 2Nights Holiday for a couple worth Rs 5000
CHOOSE FROM 27 EXCITING DESTINATIONS
(Breakfast & Dinner included) Free Round Trip Air Ticket
worth upto Rs 7000*
LIMITED PERIOD OFFER! RUSH YOUR ORDERS NOW!
GET OFFER

*Conditions apply.**Rs 499 to apply as order handling & delivery charges over & above the offer price. *Actual product may differ from images shown *Offer valid till stocks last. T & C for holiday are being set by the managing partner Premier Sales Promotions pvt. ltd & are written in the holiday voucher itself. *The value of Rs 7000 is based upon the peak fare between New Delhi- Mumbai sector as in August 2009.

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 23 Nov 09 10:54:33
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "TodayShop"

Dear Mr.Nitin Sawhney
Business Head

Please read the below mail, there no any respone form your team, I won't order any in future.

Regards

Pallavan

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 23 Nov 09 10:24:29
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "response" ; feedback@indiatodaybookclub.com

Reminder 1

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 20 Nov 09 16:52:14
Subject: Fwd:Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: feedback@indiatodaybookclub.com

Reminder

What happen for my mail no reply...

regards

Pallavan

---------- Original message ----------
From:ilaya sai< ilayasai@in.com >
Date: 20 Nov 09 10:42:12
Subject: Re:RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: "Feedback"

Dear Mr. Praveen

Please find the membership no & order number for your futher action & attachment of invoice details

Membership No : ITCB08788714

Order No. : OGA090087153

J.R.M.Ilaiya Pallavan

Address: No, 26, Gangai Amman Koil Street,

Madhavram,

Chennai

Tamil Nadu - 600 060.

Mobile No: +[protected]

Regards

Pallavan

---------- Original message ----------
From:Feedback< feedback@indiatodaybookclub.com >
Date: 18 Nov 09 17:19:46
Subject: RE: Damage in Reebok track suit - need the refund of the money forthat regarding
To: ilaya sai

Dear Member,

We sincerely apologize for inconvenience caused to you.

We request you please provide us your membership number & the order number along with your full address, so that we can check the details and inform you the same.

We value your association with India Today Book Club and thank you for your patronage & co-operation.

For further queries, please feel free to get back to us at

response@indiatodaybookclub.com or for any query please call us at 011- [protected] or SMS ITBC to 52424 or write to us at,

INDIA TODAY BOOK CLUB

B-47 INDIRA ENCLAVE

NEB SARAI

NEW DELHI-110068

Thanks & Regards,

PRAVEEN

Executive-Customer Relations

India Today Book Club

--------------------------------------------------------------------------------

From: ilaya sai [mailto:ilayasai@in.com]
Sent: Tuesday, November 17, 2009 2:26 PM
To: feedback@
Subject: Damage in Reebok track suit - need the refund of the money for that regarding

Dear Sir/Madam

There is damage in the delivered material to me, last week 14.11.09, statraday

i received the Reebok tracksuit there is damage in the pocket side .. so please refund the money or replace it . Otherwise I won't order any in future.

Regards

Ilaiya Pallavan

No.26, Gangai Amman Koil Street,

Madhavaram,

Chennai,

Tamil Nadu. - 600 060

Mobile No:
[protected]

Dear feedback@indiatodaybookclub.com ! Get Yourself a cool, short @in.com Email ID now!

--------------------------------------------------------------------------------
For up-to-the-minute coverage of news and entertainment in English, visit http://www.indiatoday.in/ and in Hindi, visit http://www.aajtak.in/

This e-mail communication and any attachments may be privileged and confidential to Living Media India Limited and are intended only for the use of the recipients named above. If you are not the intended recipient, please do not review, disclose, disseminate, distribute or copy this e-mail and attachments. If you have received this email in error, please delete the same along with all attachments there to and notify us immediately at ithelpdesk@intoday.com

Subject :- Non-receipt of items booked under Membership no. ITBC0932976.
Reference :- Your Invoice no. ORA090044989PA.

Sir,

This is to inform you that after seeing in your daily paper Mail Today, I have booked 5 nos. of items under the scheme (Collage Kit) on [protected] but a wrong parcel was received from your side on 5th June 2009. In that parcel I have received 4 nos. of another items of membership no. ITBC0934170 in the name of Mr. Sidharth Kalyan of Pune but these items were not booked by me the copy of the same I have sent with the parcel. The amount of Rs. 2700/= was paid in cash for that parcel at the time of receiving on 05-06-2009. After telephonic conversation with your office the parcel was sent back to your office by me on 08-06-2009 by Blazeflash courier no. [protected].

After that I have talked with your office so many times over phone but every time I got a reply that the items has not been uploaded but your complaint has been forwarded and you will get your items with in 14 to 20 days. But now a days I am getting reply that it is due to software problem and sometimes I have got reply from your side that the items are not available. I have not received the items till date.

Now I am not interested to buy these items from your office. I hereby requested to return my amount of Rs. 2850/= (Rs. 2700/= for Parcel and Rs. 150/= parcel fees) which I have paid for that parcel.

Raghav Sharma
452/4 Bhola Nath Nagar,
Gali no. 1, Shahdara,
Delhi-110032.

Mobile :- [protected].
Phone no. :-011-[protected].

India Today is a reputed business group. However, their bookclub is into unethical marketing activities. But these are the ways in which you can counter attack them!

I recd an email from this book club offering certain goods online for Rs. 499/- and while ordering the goods, they had taken a consent that they would send their books through VPP without placing any orders, and if I do not wish to receive the books, I can reject the parcel.

1. Since then I have given instructions to all the family members at home to reject every VPP parcel. That's the way you can protect your interest.

2. I keep receiving a number of emailers for placing orders for various products along with a pre-paid business reply envelope. Each time, I stuff the envelope with all the material I received from them, and also add a number of junk papers to the envelope and post it back to them. The envelope is pre-paid, so you don't have to spend anything! :)

3. Today I received an email from them declaring me winner of certain prizes. I had to click on a button to claim the prize. I went ahead, and entered address & contact numbers of Prabhu Chawla - who is the Chief Editor of the India Today Group (available on their website). Then in the credit card details - entered junk numbers and alphabets. At the end, it still generated an Order Number stating that they would contact me to confirm the order. The page also had a text box to refer email ids of other friends! I used this golden opportunity to enter email id's of all the India Today Group's editors (names available on their website, you can guess their ids such as name.surname@indiatimesgroup.com), and whatever other ids I could obtain from google search, and wild guesses.

If all of us start using such counter attack techniques, the group will have to start behaving more responsible.

Guys:

I stumbled upon this complaint board just as I was about to make my first purachse with the BI Book Club!

My sympathies with you all, and many thanks for being proactive.
It comes on us all to raise awareness about the pathetic state of business affairs wherever we encounter them - Private companies, Govt. enterprises etc.

I know from experience that this works! :)

-Prasad

Pl. contact Neha.kant@intoday.com to get ur money back from India Today Book club

Same story here. I would like to lodge a police complaint on them. Or lets go together to Neb Sarai to their office and return the books sent by them.

Best Regards,
Narendra.

My husband placed an order for music cds, for 600 rupees, however they never delivered it. after 4-5 months time he received a mail, "sorry for the delay" and we received a parcel for that amount. but shocking, we received books instead of cds. I too don't know how to return these books :(after this we have received 2 more parcels which we have not even ordered. we rejected them anyway. This is too irritating, because people at home would not know about what is the parcel and will have to pay the amount and collect it. Only to be shocked by the contents inside.

Same story here. I ordered a few books and CDs online from this book club in April and these were delivered on time by VPP in the month of June. But on 06.08.07 I received a book parcel from this club. I paid the postman and got the parcel for Rs 560. I never placed such an order. I am trying to contact them but can not reach. INDIA TODAY BOOK CLUB does not respond to emails or pick up the phone. Here is the contact details:

INDIA TODAY BOOK CLUB
B47 Indira Enclave
Neb Sarai, New Delhi 110 068
Tel: [protected], 6458 3692
email: response@indiatodaybookclub.com

Perhaps, I should not have paid the postman for shipments that I have not ordered. Lesson learned.

Received 3 books against The member ship and Order date which is shocking. I am a Subscriber of INDIA TODAY weekly magazine that's all... I am not a good book reader, and books shipped or least interesting one... Order was accepted by my parents with out prior knowledge, we have paid 550 Rs.

How will I send back the books and get my money... I learn that these are the regular happenings! Can't trust any one!