Intune Company Portal
Reviews and Complaints

The app does a good job of walking the user through the setup. However I had to remove my mail account to continue with the compliance scan. It seems like the app could prompt the user to automatically remove and re-add the mail account.

update*** dropped 2 stars off my review. The app just stopped doing the compliance check and as such stopped allowing me access to my mail account. Since I am a enterprise admin, and the one piloting this product I know it wasn't an administrative change. I don't think this is ready for prime time.

Company forced all employees to install this crap or we would lose access to our work email and would be unable to use or join calls via Teams. We’ve been working from home 1.5 years now so everyone relies on their personal phones to do their job nowadays. Company does not offer any compensation for those who use their personal devices to stay connected for work and provides no work phones. The app instructions claim the app will prevent screen shots from within work apps but it definitely blocks ALL screen shots, regardless of what app you’re in.

After figuring out I needed to remove an old mdm certificate from a prior company BYOD experience, that was preventing install, the install proceeded without error.

The can/can’t section was well done and informative, as was the more detailed info that Microsoft provided.

I wasn’t expecting the number of login attempts for new software to be installed, so I can’t be sure if this eval was for the overall install experience or just installing one of the 3-4 installs I approved.

Overall the install took 10 minutes and wasn’t disruptive to my day or work.

Nothing like having your entire phone at the mercy of your inept IT dept. I love the screen about 'caring about my privacy' with nice icons and a clean UI, but during setup, you have to agree to hand over access to your phone, add/remove apps, data, etc. I am still baffled as to why this is even needed... if my phone was lost or stolen there are already tools in place. A gross intrusion into my private space, held hostage by my need to access my work emails and contacts. The slippery slope here, and what access could be granted, buried in updates - horrifying.

The main part of this app - the screen where your company lets you download the apps they provide you - is nothing more than a webpage. Why build this app just to load a webpage? It takes nearly a full minute to load the app and start an action like downloading - even on a fast connection. Compared to a native App Store like Apple and Google provide that is quick and responsive. A lot of the images are non retina so they look grainy. Apps that you delete still say they are downloaded. If my company did force me to use this app I would gladly delete it from my phone.

This app's experience is as smooth as a nail and shrapnel smoothie.

I've been at it for an hour trying to configure and still nothing. I see many failures to connect to the company server... and when it connects the certificate fails to install with a generic error.

Did I mention that the app kicks you off to a web portal and back. Like I said. Smooth.

If my company makes it this difficult to see email on my phone maybe they really don't want me to work outside the office.

Maybe I should get a windows phone burner to do mail away from the office - let's reminisce about Blackberries.

I had to install it on iPhone and iPad due to company IT security requirements. As soon as I installed it started to delete all my contacts leaving only contacts that were on Outlook. It also deleted my Bluetooth connections. Fortunately I was able to go to iCloud and find the restore contacts function. However I now have to find a fix so this app does not delete them again. IT department is clueless on a solution. SO if you install it perhaps turn off sync of contacts with iCloud until you see how it behaves? Or at least do a back up of as much as you can before install the Intune app? Good luck.

I have 3000 iOS device that I am going to let it enrol into InTune MDM. As I do not have DEP yet from Apple, I am supervising the devices manually using Apple Configurator and push the Company Portal app via VPP with Apple Configurator so that my devices can then launch the company portal app and enrol the devices into InTune MDM.

However, after I push my app via Apple Configurator 2 via VPP, when I launch the app, it crashes immediately on my devices running iOS 11.4 and 11.3.1. Signing in to App Store with my own Apple ID and downloading the app via the app store works but VPP distribution fails.

I installed the app and opened it up but it will not stay open and run. It closes and returns to the home screen. I have most up to date iOS and running a iPhone 7 plus. Apple support role me to reset the phone and restor from back up. This did not fix yet issue. So I reset he phone and ran it as a new iPhone and downloaded the app and it worked just fine. However this is not a solution because I need all my contacts and such. So I reset the phone again and ran from latest backup and downloaded the app and it does not work again. Any help. I have to have this to run my work email on my phone. Others in my office have it and it works fine.

Not hard to install, but it offers little after that. Clunky interface and typical of a MS product that gives the appearance of another product rip-off or buy out. I feel sorry for those that are forced to use it because their corporate system does not have the internal talent to develop satisfactory security measures. If you do not mind giving up some of your personal devices privacy rights, then it might provide some faux security for email and corporate access. But, I doubt if you will ever know if it really works or if Big Bother is merely keeping an eye on your device activities. I immediately removed if from my devices. It's back to smoke signals folks.

Won’t open Webex using iPhone or iPad. Have manually open Webex app and manually enter meeting number and password. Works fine to click on a meeting link in Outlook for iPad or iOS with TEAMS, but not with WEBEX. Not convenient, not fast, not helpful Won’t open Webex using iPhone or iPad. Have manually open Webex app and manually enter meeting number and password. Works fine to click on a meeting link in Outlook for iPad or iOS with TEAMS, but not with WEBEX. Not convenient, not fast, not helpful Won’t open Webex using iPhone or iPad. Have manually open Webex app and manually enter meeting number and password. Works fine to click on a meeting link in Outlook for iPad or iOS with TEAMS, but not with WEBEX. Not convenient, not fast, not helpful

The in-tune app looks great...but we've been trying for over a month to work with Microsoft to get the back end to work. We've been bounced from one desk to the next then back and forth with a zero progress net result...they seem to blame it on the end user...me... But won't tell me what I am doing wrong...they keep sending me outdated help pages that no longer reflect the way their site is set up...

Loosing my patience to say the least!

Update:
Finally got a callback from the intune support team, who actually worked as a team. And help me get started. InTune is mostly counterintuitive with hidden mazes for the admin to get lost in...documentation is so voluminous and filled with out of date, erroneous , and misleading section as to become useless.

I get the phone and I have to set everything up lol every app used individual is now a lot of passwords
I only had two the whole time I was using the target
This is very hard struggling through information you have never used and trying to get it right and promptly to get back to normal work
I have to read introduction come up with way more passwords all why doing this on a phone that you are trying to read do you remember the process of instruction and finding the new acceptable passwords and remembering them as you are remembering your steps to figure out how to get new phone set up and available
I don’t want anyone to think I feel someone is responsible or to blame just wanting to express the hurdles to jump at. Some time and same phone to be focusing on
Thank you
Ronald Rose

Evil company enforced spyware. Once you configure your email and calendars using it, if you can, I would urge you then delete the app. Unfortunately you may not be able to do that if access to your email requires that it remain installed. For some access to email may only require the initial configuration and be safely deleted after the initial configuration. Do not trust Microsoft or your employer. They may claim they can’t “see” your web browsing, contacts, texts etc. using this app but that is a lie. If they can configure the security on your phone, they can then access anything they want on your device. I would give it zero stars given it’s insidious nature but you can’t submit a review without given at least one star. Needless to say this creates a statistical bias in any app rating. Way to go Microsoft!

After my company transitioned to this (making staff install to receive emails), I lost contacts in my phone, email addresses that were saved, as well as photos taken & saved on my phone. I don't understand how this occurred, as my understanding was that it keeps my "personal data" separate from my "work data". Also important to note that this app install is the ONLY thing I changed/downloaded/added/modified to my phone when this occurred.
I am not opposed to using the app for work documents/sites that require a vpn because the UI is rather easy to navigate...BUT, after installing the app (as well as the suite of Microsoft products), I then was able to re-link my work email to my mailbox on my phone, which now gives me TWO ways to check my work email! It seems repetitively redundant (see what I did there?!) in my opinion.

After losing my email for 9 hours I had to revalidate my account. It took 3 more hours to do that. I will likely get yelled at for using too much data. At least my company email is secure, so secure that I can't even open it

The process crashed my phone and it stayed frozen (black screen with spinning wheel) until the battery was drained. But it didn't recognize my password. I had to restore and caused me to lose data that haven't been backed up.

Tried multiple runs over my iOS devises. Start well but when you need to renew it or synch does not work well.

It's a crap app. Please stop working on it and give it to a real apple developer.

Anyhow, iOS is not your strength, correct?

Luca

My company uses this and so far it is very poor service. I was on the phone for nearly 40 minutes with support until I had to drop the issue because I needed to see my patients. I'll update this review if it gets any better but I am dissatisfied so far.

I use my phone dozens of times a day to check FB, tweet, message my girlfriend or kids. My company policy requires 6 digit PIN which is fine when I’m accessing corporate email or calendar, but don’t make me enter that for using other personal apps on my phone.

This app is bogus. No one should be allowed to add or delete things off of my privately owned phone. Until my company pays for my phone they have no reason to control it. It makes you use a passcode that is at least 6 numbers long. It is a pain to open the phone.

Every phone vendor has a built-in remote wipe mechanism, yet we're required to install corporate spyware on our personal phones, which Microsoft sells in as a "benefit" to IT, at the expense of personal privacy and user experience. Wish we had Google Apps instead.

Every time I upgrade a phone or iPad I have to spend hours and hours with IT getting that device and others to work. I am a division president, so I get a lot of attention. I shudder to think Joe much more painful this is for rats of staff. This app is unreliable.

Tried it twice. First lying lost access for 3 days. It will not send a security code text to my cell in the process although device is register & that's what instructions indicate should do. Sorry. Guess I will call technology to fix after it disables me a third time

Simple states the person monitoring my phone can only obtain certain information. Later it says the person monitoring my phone can do all sorts of invasive actions and collect tons of information from my phone as well as delete any information on my phone remotely. Hmmm.

I need my phone to be able to check emails while away from my desk. Why couldn't we have kept it simple? I feel this is too invasive for a simple car salesman. Yet, I have no other option to proceed with as I NEED to be able to pull up my emails while away from a computer.

You're only installing this because your employer said you have to. And make no mistake, your employer owns your phone once you install this. According to the IOS warning, the administrator can use this app to collect personal data, add and remove accounts, manage apps, and remotely erase data.

Typical MS experience in general - slow, buggy, unstable at times and offers a typical 90’s experience in terms of UI and usability. Takes like 10 steps to install and then takes over your phone. You HAVE to set a password on your phone and not only on the apps installed through it. Doesn’t work with Touch ID!

The operation of the app is flawless and simple, but I hate how this app seemingly usurps my control of the phone. I understand the need for security, but this makes me feel very micromanaged. It's even altered my display settings of the phone. It's made changes in my settings that I can't revert- that's most frustrating.

I really wanted to like this-or at least be able to live with it-because it's required by my employer. Unfortunately, it's cumbersome, woefully limited in its capabilities, and extremely poorly integrated. Microsoft products used to be about actually accomplishing things. This does not, in any way, facilitate getting work done. Very, very disappointing.

This app requires a new password for me phone that is hard to type in (really small keys). To open the app I have to type in my username and password every time (in a really tiny text box). Once in, the app tells me that I had no apps to access. In other words, it will not actually let me read my work email, even though that was the whole point of allowing it to hijack my phone.

Everything about this app bothers me. The fact hat I have to give my employer access to my phone, the fact that I even NEED a separate app at all is just terrible UX. unfortunately this is the way in forced to proceed just to get things to show up in my calendar.

In conclusion, it's another app to do exactly the same thing as apps I already have natively on my phone with an extra dash of corporate control of my property thrown on top in a wonderfully Big Brother way. Stupid and pointless.

My company gave me only three options, 1) install this application on your personal phone and give them permission to delete any and all information associated with my personal Apple ID 2) lose the ability to check work email from my personal phone or 3) carry a second phone just for work

3 is stupid and 2 means I can't do my job effectively which means that 1 is the only choice I have left. Between the non-compete they made me sign and this intrusion into my personal life, I'm very much on the road to serfdom.