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I order 2 hd mirror cams. I want to return the one that i have not opened. I ordered it for my friend but he doesn't want it. I have called the customer service phone number several times and no one answers. I was on the line for up to 20 minutes waiting for a customer service representative. No one took my call. When i call tomorrow and get no answer i am going to call the antonery general of new jersey and make a complaint about this company.
I installed my HD Dashcam two days ago. yesterday when i used my truck for the first time with the Hashcam installed it worked for about 9 minutes then it froze. it would not do anything none of the controls worked. So I took it out of the truck. this morning it looks like it's trying to turn on but the batteries do not hold a charge long enough for it to work outside the vehicle. I tried to call the company Inventel that distributes it at 12.20 p.m. e.s.t. and got the message that said they were closed and to please call back during business hours, 9 a.m. to 5 p.m. e.s.t. DAH!
What kind of company is this ? It seems like it's being run by second grade kids that don't know how to tell the time even.
I hope they have someone there that can read so they can address this insanity.
I have had my HD camera for awhile now and it has worked pretty well. Today 11/9/17 it went to a strange screen and won't do anything. I push the on/off button...nothing happens. I push the menu button, up down etc and it is just stuck. I have unplugged it from the power source waiting for the battery to run down before I re-hook it up to see if it will re boot itself. What do I do if it doesn't? The screen that it is stuck on looks like a menu screen but none of the buttons will do anything. Any help would be appreciated.
Same thing is happening to me and I have tried everything. Nothing is working
I purchased a mirror cam in November 2017 as a Christmas gift through HSN. Unfortunately, it stopped working in mid January 2018. Because it was a Christmas gift and not opened until the end of December my husband was only able to get less than a month worth of use from this faulty product. Initially, I contacted HSN who directed me to the manufacturer. Let me tell you, the customer service was abysmal and disrespectful. In a gist, the woman told me that she couldn’t do anything, that too much time had elapsed even though the product had been used less than a month and that it was not Inventel’s problem. She said I needed to take it up with HSN. I didn’t even want a refund... simply only to have whatever faulty problem fixed. The woman did not even give me a chance to express that. She said “you can tell HSN I said that. We’ve already told them we will not be dealing with these problems” of which I responded, “are you not even concerned about your customers’ experience or your company’s reputation?” Of which she responded, “it’s not my problem” and then hung up on me. I was able to call HSN back told them about my experience where they assisted me in lodging a complaint about the company while also giving me a credit for the horrendous experience I had just received. Hopefully enough people complain so that their product will no longer be sold there. Had I known this company, I would have not purchased this. I guess that’s why they try to sell through other distributors. Terrible product and terrible company lacking any sort of ethics. Taking consumers money and placing blame and responsibility on other companies.
Join the party of fools hooked by clowns on Bridges Road in Fairfield, NJ. I ordered one on the toll free #. Very stupid format. As T.V. said:"Please allow 6 to 10 weeks" Well...I waited 3 months and got no receptionist...nobody. It never came. I now advise everyone to purchase things with a rock solid reciept and a paper trail other than just a credit card. You summed up my experience plus some. *
I purchased an HD Mirror Cam and installed it in my vehicle after buying the micro SD card which was not included. A short while later, the unit kept turning itself off, and I had to jiggle the car charger to get it going again only to have it malfunction within minutes. I contacted Inventel customer service and the rep said he would send out a new car charger cord but after months waiting, it never arrived. They are a SCAM. DO NOT BUY from this company! I recently tried the customer service number again and my call was routed to an off shore company who tried to scam my personal information such as date of birth, etc...When I refused to give personal information, they refused to connect me with the original toll free number. They should be INVESTIGATED!
I had your awesome rearwiew mirror for 6 weeks. It stopped working. It would activate when I drove but after 20 seconds it would automatically turn off. I’m very disappointed of how long it worked.
My son was in an accident that was not his fault and it didn’t record it cause it disengaged and turned off 2 hrs prior. Your cam is great for 5 weeks.
What a waste. I still have it if you want me to return it and send me a new one. Other than that, my Facebook and tweeter and my personal website friends will know what a waste of money it is. I will report you to the BBB if this is not rectified
You heard what I said. I’m very disappointed of how long it worked until it didnt
Mike Jones order # 658603
NJBBB, NJ Attorney, U.S. Department of Consumer Affairs
Re: Will not stay on, why ?
Today [protected] I spoke with ELVIS [protected] supervisor at Inven Tel.
He stated that there us nothing he can do, he said "you did not purchase a 2 year warranty on the unit.
Substandard merchandise sold in the United States.
Priority: Normal Date: Monday, May 28, 2018 5:07 PM Size: 23 KB
Dear Valued Customer,
Thank you for your email and we appreciate your interest in our product. We sincerely apologize for the inconvenience,
After resetting the Mirror Cam, when it goes off. Re insert the SD card and turn it on by connecting it to your car charger.
If you have any questions please reply directly to this email or else you can call us on our customer service #[protected].
Thank you and have a wonderful day.
Thank you,
Inventel Customer Service
customerservice@inventel.tv
[protected]
--------------------------------------------------------------------------------
From: MYKE
Sent: Monday, May 28, 2018 4:45:20 PM
To: Customer Service
Subject: Re: Will not stay on, why ?
When do I re insert the SD card ? After I push the reset button ? After I hook up the power ?
Will I need to replace the batteries ?
Mike
---- Customer Service wrote:
Dear Valued Customer,
Thank you for your email and we appreciate your interest in our product. We sincerely apologize for the inconvenience, Please try to reset the cam with the pin inserting it in the tiny reset hole at the back of the cam make sure you remove the sd card when you reset it, Once you reset it will go off do not turn it on, connect it in your car connected to the charger and turn the iginition on and see if the issue is resolved, If the issue still persists Please email us back again to help you further on this
For further queries you can emails us on customerservice@inventel.tv or call us on [protected]
Thank you,
Inventel Customer Service
customerservice@inventel.tv
[protected]
________________________________
From: MYKE
Sent: Monday, May 28, 2018 1:24:55 PM
To: Customer Service
Subject: Re: Will not stay on, why ?
YOUR LOSS
Your messages will go on the World Wide Net tomorrow morning.
It's time to STOP the sales of junk in this country.
---- Customer Service wrote:
Dear Valued Customer,
Thank you for your email and we appreciate your interest in our product. We sincerely apologize for the inconvenience,
Thank you,
Inventel Customer Service
customerservice@inventel.tv
[protected]
_______________________________
From: MYKE
Sent: Monday, May 28, 2018 12:50:43 PM
To: Customer Service
Subject: Re: Will not stay on, why ?
I will spread the word about your customer resource services, which are nil.
Tell your engineers to make them with replacement batteries. Your business may make it to longevity.
I will throw the unit in the trash.
Thanks for taking my money, three wanted to know how it is, I will tell them it is junk.
Mike
---- Customer Service wrote:
Dear Valued Customer,
Thank you for your email and we appreciate your interest in our product. We sincerely apologize for the inconvenience,
As you don't have a Two Warranty cover .
Hence, Therefore we would suggest you to go to a local electronic repairing store around you .
If you have any questions please reply directly to this email or else you can call us on our customer service #[protected].
Thank you and have a wonderful day.
Thank you,
Inventel Customer Service
customerservice@inventel.tv
[protected]
________________________________
From: MYKE
Sent: Sunday, May 27, 2018 9:01:01 AM
To: Customer Service
Subject: Re: Will not stay on, why ?
I've done what you said. It still does not operate properly . When I turn it on the screen lights, the battery figure comes up green then turns red and the unit shuts off.
What is going here ? The Mirrorcam is 1 1/2 years old. I have a brand new vehicle.
---- Customer Service wrote:
Dear Valued Customer,
Thank you for your email and we appreciate your interest in our product. We sincerely apologize for the inconvenience,
RESET HD MIRROR CAM -
Kindly reset the HD Mirror cam turn the rear view mirror around and you will be able to see two pin holes, please insert a bobby pin in the pin hole named RESET and press it for 2 seconds and restart the HDMC
If you have any questions please reply directly to this email or else you can call us on our customer service #[protected].
Thank you and have a wonderful day.
Thank you,
Inventel Customer Service
customerservice@inventel.tv
[protected]
________________________________
From: MYKE
Sent: Friday, May 25, 2018 11:59:12 AM
To: Customer Service
Subject: Will not stay on, why ?
Why does my mirror cam shut off ? While working it goes off by itself. No flashing blue lights, no flashing red lights. It won’t stay on. Why ?
Mike Jones
I place an order for one hdcamera at the last week of July. I figure if I pay the expedited delivery I will get it in a week or so. I wait it 2 weeks and called because I never received an email or anything at least telling me my tracking number or that my order was shipped or my order number. And like everybody else I had to try a couple of times because they keep hanging up the phone on me. And when I was able to talk to somebody I was so angry I cancel the order right away. He did had an accent but I understood him. I thought everything was ok and they never charge my credit card, until I saw my statement today one month after, so I call again and the same thing happened . I started talking and they hung up the phone on me a couple of times before I talk to the person that said that the order was indeed cancel but they had problems with the check. I ask what check, I pay with credit card, he said they were going to refund me the money with a check . HOW IS THAT ...I have to pay interest on my credit card for that money now.
They were suppose to put that money on my card right away. This company is a fraud, and they should be investigated by the government.
I place an order for one hdcamera on the last week of July. I figure if I pay the expedited delivery I will get it in a week or so. I wait 2 weeks and called because I never received an email or anything at least telling me my tracking number or that my order was shipped or at least my order number. And like everybody else I had to try a couple of times because they keep hanging up the phone on me. And when I was able to talk to somebody I was so angry I cancel the order right away. He did had an accent but I understood him. I thought everything was ok and they never charge my credit card, that was until I saw my statement today one month after, so I call again and the same thing happened . I started talking and they hung up the phone on me a couple of times before I talk to the person that said that the order was indeed cancel but they had problems with the check. I ask what check ?, I pay with credit card, he said they were going to refund me the money with a check . HOW IS THAT ...I have to pay interest on my credit card for that money now.
They were suppose to put that money on my card right away. This company is a fraud, and they should be investigated by the government.
I called the Inventel customer support line to report a failing HD Mirror Cam device. The battery fails to take/retain a charge. I was told that the internal battery is removable and that it's NOT soldered to the circuit board. After hours of tender sweat and tears, I was able to open the device up just to discover that the battery IS soldered to the board.
This has got to be the worst customer service of any product that I've ever purchased! The worst.
And to top it off, I have yet to receive a follow up to the email messages sent to their customer support mailbox.
The good news is, the device worked flawlessly for the better part of 18 months prior to this issue.
I don't recommend buying this product only because of this less than favorable product support experience.
Concerned Consumer
I purchase HD Mirror Cam from you about 1.5 years ago. The serial Number for the CAM is BMCH100445A184669, for the first year the Cam seem to work well.
Over the past two months I notice When I turn it on the screen lights, the battery figure comes up green then turns red and the unit shuts off. I connect it inside to be charged for over 24 hours, and the problem continues. Is there any way to change the rechargeable battery?
After a number of e-mails I was instructed to call [protected]/46, Mon-Fri 8:30 am-5:30 pm EST
Call the number, and a very rude person with an Indian accent said to send an email, when I told him I have send numerous e-mails, he claimed the product is no longer under warranty.. and hang up the phone. It appears every one who complaint about this product seem to keep getting same old story and run-around.. Inventel might base off shore. But rest assured long arm of the US Federal Commission and other Federal agencies can reach out and touch you scammers in due time.
total scam. i bought one of these junk cameras and after 2 months it failed. at the time i was involved in a road rage incident with a driver who not only cut me off but followed me into a parking lot and got out of his car with a weapon in his hands . i had turned the camera towards him to document it for the cops but guess what? it wasn't reading the chip and none of it was on video. i then was told by the worst customer service that i was out of luck because i didn't pay the extra money for a one year warranty so i had a mirror that failed after only two months. i was then told i could simply buy another one for a discounted price of $40 and i could buy a one year warranty for an extra $10 so i did. that new camera took about two months to get to my house and it didn't work right out of the box. i shipped it back after being told they would send me a replacement and after another two months i finally got it in the mail. i plugged it in and the screen lit up. the next day i went to start my car and my battery was dead. i had to pay a guy to come out to jump start my car who told me that it was the mirror cam that drained my battery and caused me to miss a doctor's appointment. for the 15th time i spoke to their horrible customer service i was told i would get a refund in 3 months after they receive the mirror. i mailed the mirror back to them today. i have no idea why the state attorney, better business bureau and other govt agencies haven't shut them down and made arrests.