iTOK
Reviews and Complaints

Reviewer11218,

I am a customer service representative for iTOK technical support and would be happy to look into this situation for you. I can assure you that iTOK is a credited company with the Better Business Bureau and has been in business since 2004. Our corporate headquarters is located in Lehi, Utah and we are 100% based out of the United States.
Based on the information you have given, I was unable to locate the membership you started. If you would be so kind to contact us again at [protected], and select option 3 and sub option 1 for the billing department, we will be happy to investigate further into this situation for you and come to a resolution. If we find that the charge of $149.00 was in fact double processed, we will be more than happy to issue a refund for you. Thank you for taking the time to reach out to us in regards to this matter.

Sincerely,
Derek P.
iTOK Member Services

I called windstream my provider to unstick an email. unbeknownst to me I was forwarded to iTOK. I got the song and dance for $189 plus the virus protection at $20 a mo. I spoke to 4 or 5 tech guys and was on the phone 6 hours over 3 days. My charge card finally got the money stopped but my computer is still a mess. They removed my windows live email and put in the windstream email and all my contacts were lost. My home page changes all the time. My question is what do I do to fix my email and contacts. They tried for 6 hours at least and gave up. They transferred me to their micro soft ware and the line went dead. I finally got a real windstream tech and he said I was scammed. The first operator rerouted me to iTOK. I don't know if windstream is aware of this but I need to get my email fixed by whom I don't know and who will pay the bill. The last guy Said Microsoft will probably have to redo it...$$$$...They had my credit card number (now stopped) and remote control of my computer all the time. I was really a sucker. Any suggestions how I can get out of this. Windstream never answers the phone. I sent an email today but I probably wasted my time. Any help would be great...Merry Christmas

My Uncle Nathaniel got a stunning red Volkswagen Beetle Convertible by working from a computer. Visit This Link http://url.ie/klwr

Hektica,

My name is April. I work in the marketing department at iTOK. I apologize for the frustration you experienced as a result of this miscommunication. We would love to investigate this for you further. Please call us at [protected] and press the customer service option, or if you’d like you may contact me directly at April.Age@itok.net. Our goal is to make sure our customers and members are heard and that their problems are taken care of to the best of our ability. We have worked hard to earn our A+ rating from the Better Business Bureau, so please let us know how we can help.

Regards,
April Age

Hi There,

My name is Andrew Parker. I'm the Director of Marketing for iTOK and would like to help you get your problem resolved.

First, I'm very sorry that you felt the technician did not provide you with the level of service that you require--especially after paying your fee. I'd like to make sure that you have received your refund and that any issues related to the working of your computer can be resolved. If you'd like, you can drop me an email at andrew.parker@itok.net and I'll get this sorted out for you.

You can also call [protected] and ask to speak directly to me.

Thanks.

If you want a refund and you really want to cause waves just file complaints against one of the owners with consumer protection in utah. The main master mined behind the scam is corey davis, feel free to heckle his fraudulent face! These scammers need to be held accountable!

Corey Davis
[protected]

This company is a scam, the diagnostic techs are not certified they are all sales reps they tell the sales reps to push to say its a virus or corruptions and use superantispyware as a program to say something is wrong when the program will show just even cookies! Biggest scam artist company yet! I would love to see the companies qualifications if they had any and im sure they dont even know what that means!

I'm a freelance tech, and was offered the opportunity to do remote work by iTOK. They pay their techs $18 per incident, with the comment that most techs can do two calls per hour. So, of course, the incentive is to "get 'em done and move on". I wanted nothing to do with them. They list outrageous charges, and no responsible tech would ever work for someone who charges those fees, pays so little, and can't provide on site support if/when things can't be resolved over the phone - which is fairly often.
If you have an infection with a rootkit that's interfering with your ability to go online, how can you fix it remotely? If the system is so slow that it takes ten minutes to boot up, if the hard drive is failing, if the power supply went, if the memory is bad, how can it be fixed without being there?
The whole thing sounds like a big scam, and that's coming from a professional with 20 years of experience.

I was looking for assistance with minor problems on my computer, called iTok and was gaurenteed a clean-up, all issues resolved. For $150.00, that also included security. I specifically asked if there were any other charges that would come about. They said the security would charge me $19.99 a month, OUTRAGOUS!. The security company has coverage for $29.99 a YEAR. The issues I had are still there, my computer runs slower, and iTok thinks I should pay them an additional $20 a month. And yes, they are serious. RIP-OFF So for my $150.00 I received a full month of frustration and aggrevation. Buyer beware!

Annoyed In CO,

My name is April and I work for iTOK. I apologize for this misunderstanding. The $19.99 monthly fee covers security for your computer as well as regular tune ups, computer back up, and access to our help desk. You can email me directly and I can answer any other questions you may have. I would also like to get you over to one of our techs to discuss the issues you are having with your computer. Please let us know how we can help.

April.Age@itok.net

Dear annoyed in Colorado,
Apparently this is their headquarters address. That is why I contacted BBB of Utah. I live in Maryland.

iTOK.NET
3400 Ashton Blvd Ste 260
Lehi UT [protected]

Did you report them to the BBB of Utah. If not you really should do so. In addition, if you paid by a reputable credit card company, you should call them as soon as possible and tell them that you want to put this charge in dispute and tell them exactly what happened. This company has to be stopped. I did both of those things and the outcome was positive.

itok offered me a refund and offered to fix my computer after seeing my post on this complaint board. I did not respond to them. They are a scam and I would not have ANYTHING to do with them again. American Express handled this very well. They took the charge off of my credit card. I contacted BBB of Utah and they now have my complaint on file and are investigating it. The more they hear from consumers, the more likely itok will cease to exist. We as consumers must fight this type of fraud. Good luck to you.

Is this iTOK.com or iTOK.net?

They charge 4 every little thing and BS.

Yep. Plan 2 do just that.

If you want a refund and you really want to cause waves just file complaints against one of the owners with consumer protection in utah. The main master mined behind the scam is corey davis, feel free to heckle his fraudulent face! These scammers need to be held accountable!

Corey Davis
[protected]

I wish I had the power to do more and go after this company. They destroyed my peace of mind and totally frazzled a perfectly good computer.

itok.net is a complete scam! They took my money out of my bank account, installed viruses on my computer and would not refund my money or cancel my account when i asked them to. I feel I was completely taken advantage of! I had to pay a local computer expert to come in and "Actually" fix my computer and remove their software. I have disputed their charges with my bank but since itok.net is saying that they gave me the service i requested, the bank will not refund my money. These people are scammers! Please think twice before you give them access to your computer! They keep telling me every month when they take money out of my account that they are still showing me as a platinum member when I have cancelled my account every month for the last 4 months. What is WRONG with these people, they prey on innocent people who are simply computer illiterate! I really hope that if you are considering using itok.net, you will google itok.net scams and see all of the people they screwed over. Also, they are not a BBB accredited business! Check BBB.org!

To Whom It May Concern:

I too had a similar situation with "itok" ... quick to answer the phone while we are a client in need ... then after they have the credit card number and the "funds" are moved from one bank to the other; their techs do not accomplish the repairs ... in fact ... my computer actually came back on line in worse condition than it was previously. What started off as a problem with the "internet e-mail" part of the system grew to a situation whereby, after they being in control of my computer for an entire day ... the next morning, we could not even get on line ! It took a "techy friend" (over the phone) about twenty minutes to lead me through the steps to put "all" back in alignment ... (and I am slow when it comes to this stuff) ... when we were finished on the phone "everyting" functioned ! Should have imposed upon him in first place. This folks really need to be called down on their "less than adequate" way of running their business.

Kim Kobow
Salinas, California

I concur with the consumers above about the complaints listed above. I hope that someone can do something about ITOK and their business practices. As a CEO, I realize that business have to make money. But, it is generally considered bad business practices for companies to 1) Bill without consumers knowledge or 2) Threaten consumers with harrassing calls and refusing to cancel the servces requested by consumers. ITOK just sent me an "Invoice" for payment of $179.91 (my first contact with the company in over a year) for a payments they said are due. I have records that I cancelled the service back in Sept. 2013 and ITOK kept on billing me into Oct. After I called again, and I thought because the bill never showed up on any of my credit cards that the service was finally cancelled. They apparently kept right on billing even without a credit card (which had been cancelled because of theft) and of course providing no service. I don't want, or need their services, which the rep insisted catches all virus's and that the only way to get a virus if I let them in. That was an informed thing to say.

I was furious today when the "Resolution" person offered me to "Cut the bill in half " for services I cancelled a year ago, or if I didn't pay the amount he wanted they would keep on billing me each month in addition to the current bill. The "Resolution" man, said that I could count on series harassing calls until I paid. He also said he wouldn't cancel my service until I paid the bill that I hadn't seen since Nov.. Great customer service!

If you want a refund and you really want to cause waves just file complaints against one of the owners with consumer protection in utah. The main master mined behind the scam is corey davis, feel free to heckle his fraudulent face! These scammers need to be held accountable!

Corey Davis
[protected]

I was talking to one of our end users which is a retired lady. She contracted ITOK to monitor her computer on a monthly basis for $20 which is some what affordable. After 3 months she was notified that she needed to start paying the premium price of $50 a month. For a retired person this is a substantial amount of money that they said that they could not pay. The tech that they were talking to said that if you don't agree to the premium service we can lock your computer which they promptly did. Now our end user has no access to her computer until a trusted tech can come out to her apartment to remove the lock out and ITOK software. If ITOK was a reputable company the would have canceled her service and that would be the end of it. ITOK showed they are not a reputable company by locking the computer of a paying customer and should not be trusted.

Reviewer92227 and Champion Charly, thank you for providing your feedback for Bask (formerly iTOK). We are sorry to hear you had a negative experience with us and we would like make up for it in some way. Please feel free to give us a call anytime and we will be able to look up your membership and assist you the best we can with any questions, concerns, or requests you may have now or in the future. You can always reach us at [protected] as we have technology advisers here 24/7. Again, we thank you for your feedback and your past memberships with Bask.

ITOK (Now)BASK: As a FORMER CUSTOMER: WE ARE VERY DISAPPOINTED with your service and your not ALL on the same page. We began with you in APRIL 2015 and by November 2015 We put out $244.39 that is $34.99 including the cost of a money it came $41.00 We were told we could send it in the form of a money order as we don't have a MAJOR CREDIT CARD and we never received any kind of invoice for the work they did on the computer. There was one night August 2014 WE spend from 7:00 pm until 12 am talking to 6 different operators explaining our problem over and this was crazy. We were sent a letter on September 15 2015 stating it was made out in Canadian Dollars for $34.99 and told they would prefer a major Credit Card as we told them we would be dealing with them and paying with Money Orders. We have been receiving phone calls from Bask asking "When they were going to be receiving payment from us?" We had already sent $244.39 only to find out they shredded the money orders we sent As we speak we have spoken to a few people about this including a lawyer who deals in Fraud and this is exactly what ITOK represents.

I had problems with my Kindle. When I checked it out, I found that Ikok, was responsible and were not providing the service I have paid them for the last 3 years or so.

I have had nothing but excellent service from this company. I have used them for about 2-3 years now and do not have a single complaint or concern about their service. What I like is that they are available 24/7. All I have to do is call. I do not have to wait days for someone to fix the problem or take my computer anywhere to get it fixed. They have helped me through some very serious issues. I would and have recommended them to friends and no one has come back with any negative comments.

If you feel iTOK is a scam, call [protected] and ask to speak with customer service. iTOK is a fantastic tech company and has solved my mother's computer problems for more than 5 years now. (Saving me countless hours of dealing with my mother's less than apt computer skills!) Not every experience will be perfect, sometimes there is a mistake or a newer tech, but the are registered with the BBB of Utah and stand by their work. Their Platinum level plan is ONLY $35 a month FOR UNLIMITED SUPPORT, they provide excellent tech support and technology consultation.

I too have had a problem with Itok. I was having an email problem and their ad popped up. Next thing they were telling me they could clean up my computer and I should give them acess to my computer. They even asked for my password. I refused so they called on the phone and I put my password in...The n . they said they would call when they were finished. They did call and I thought all was well even tho the email problem was the same. They charged $119 for basic care and $49.99 for Member Care Diamond. with $24.99 a month recurring. The guarantee was for 5 days. They put the Itok Help Desk icon on my computer. I had to call a trusted computer guy next day to repair my computer and another $60.00 spent. Basically they removed all system restore points previous to them installing themselves. Also Itok does not appear in programs and features. My computer guy calls this sneaky and unethical. It was difficult to remove what they had done.

Okay, the original complaint was with itok which it is but I have been posting itok.net complaints also because someone questioned if it was itok.net or itok.com. It is itok.net but most of my build up to protect you folks is under itok.

Itok never repaired my mother's computer. She paid for a year service. They called and said they charged her for another year of service. She told them she could not afford it and asked for a refund. They said sure. For the next 3 days they called "trying to give refund" which never happened. Then they told her they made a mistake and sent $2000 instead of 200 and asked her to western union them $1800. There was no deposits of $2000 to her account. Which she told them. Then they said it was tied up with PayPal. I told my mother that is not how PayPal works. They informed her that if she didn't western union the1800 she would never be able to use her computer again or any other! She spoke to man's "supervisor" who told her the same thing. Now since she would not send $1800 she is locked out of her computer and got no refund! She is is retired on fixed income and helping me while I go through chemotherapy for breast cancer. This is as sorry as it gets!

On 12-15-14 I went into contract with Itok Gold Plan for my Pc & Laptop computers to the tune of $659.00 This was to my understanding for 24/7 Tech Support & a 3 month clean up 4x a year. . Upon installation of their programs, my Microsoft Word disappeared. Called them back & they said, they had no idea on how that would have happened.
So one of their employees called me back & decided to load me up with Open Office Org. Free Program.
Okay, another learning curve to learn.
Now today on March 20th. (3 months later) I was contacted via email alert that my 3=month check up was due, please schedule.
So yesterday they called & the gal explained to me that this 3-mo. clean up was just that. I was having problems with playback on videos & also my Adobe elements editing program. But of course they couldn't help me with that because I only had the Gold Plan ($659) and needed a Platinum plan for another $180. WTH---she talked with her boss & came back with $149 (special offer) but it would only be good for another 24 hrs. I refused. Let them clean up my machine & I watched the whole proccess & became even more pissed. Watched them download all free programs --Malwarebytes, Bleepingcomputer.com, CC Cleaner (which I already have on my PC) . I was so upset and still am. Am afraid I'm being led up the proverbial dead end. Would like to just stop doing business with them---feel they are way over priced for no more than you get with the Gold Plan & don't want to give them another $180 to up to the Platinum plan so that I can have 24/7 tech support for any/all problems. i used to be able to defrag my own computers, but now I can't. Seems they have a block put on my computer---inquired to the gal about it, but of course she's just a front person sales rep by the sounds of her high pressure sale. Even though she said, she is not a high pressure sales person & my reply was: Sure could have fooled me!

Have asked to cancel for the last 3 months due to not maintaining monthly servicing for the 19.99 month fee. I keep getting will call back if you leave a message. Also call back during business hours when I am calling at business hours.

These complaints are just silly. Does everyone company have some problems and certainly problem sales people? Absolutely - but, ITOK is not a scam at all. Granted, I don't work for a tech company - but, I trouble-shoot people's tech problems all the time. User-idiocy is a giant issue when it comes to all electronic devices.

1) ITOK is a Tech Support company - they don't fix hardware issues - if it needs a software fix - they're you're people. So, think of that.

2) If a problem is occurring - such as malware, viruses, infections, whatever - yes unless you have their PLATINUM plan - you have to pay PER service/issue that they fix. Remember, those techs are paid, not by hour - but, by problem solved: if they don't fix it, the company is out a boatload of money due to refunds.

To Mr. Oleshot - if you are truly concerned that you cannot afford the $20 a month - there is a free anti-virus program out there called "AVG". You can download this from quite a number of reputable links. No, ITOK does NOT charge for their 90-day maintenance check-up.

3) A lot of folks - DESPITE BEING WALKED THROUGH THE INFORMATION ON THEIR OWN SCREENS - don't pay attention to the "set up fee" - yes this is where that mystical amount that is over $100 comes from. It's not fixing the first problem - it's the initial set-up of getting all of the goody software on your system and having those three people (sales, orientation and tech-support guys - three people) do their jobs. After that... $20 or $34 a month is NOTHING. $34 a month (platinum plan) for FREE TECH CARE 24/7 is a STEAL!

Now I don't know what to do. I had itok.net check my computer, which had completely died, I thought, and they brought it back to life. For three days...Then the computer started doing again what it was doing what it did when I called itok the first time. I spoke to somebody calling himself kneephi and he ended up talking me out of $150.00, then $19.99 and then $19.99 per month for eternity. My computer is running pretty good right now and I'm seriously thinking of dumping itok after reading all of the complaints. Only thing is; I now have three antivirus, antimalware, antieverything programs running that I never had before. I called itok and spoke with some young female who informed me that the anti.. programs were all proprietory programs that belong to itok and were the absolute best antivirus programs in the world. I am afraid to cancel them now because I have no doubt at all that my laptop will begin doing all of these bad things that others are reporting. I have no doubt that there is software planted on my harddrive that will activate when I cancel them and my computer will go crazy. It almost drove me nuts before when I was having all of the malfunction issues before I called itok and I cannot go through that again. My only recourse is to be prepared to purchase another computer as soon as I dump itok.
Is there anything that I can do proactively to be prepared for whatever they will do when I drop them? I am not all that much computer savvy and I can't afford what will probably happen. They got a lot of money from me before that I could not afford to lose and even though my computer is functioning fairly well now I dread what may be waiting if I drop them. The complaints that I have read here scare me a lot. You may ask why I'm thinking of dumping them if it's working o.k., and the simple answer is that I cannot afford the twenty bucks a month that my "membership" is costing and I sure cannot afford what will probably come up when I drop them. I'm supposed to get a "free" maintenance checkup in 90 days and Lord only knows what that is going to reveal and cost. Anyhow, thanks for letting me share.
BTW, I'm 70 years old, live on a small govt. retirement and social security checks and the thought of what this could cost makes my blood pressure rise through the roof.

I agree with the complaints -- I am having trouble having them fix my computer. It works for a couple of days then it starts giving me a problem and then I need to call iTOK back. Each time a different tech works on my computer - I ask them each time to read the profile so that I do not have to explain myself constantly. First a tech works on my computer then he turns it over to someone else, so on and so on. What a rip off I have so many problems with my computer now that I never had. HELP!

My first time charge was $84.98 and it was to be @$37.00 a month. What ever they did slowed the computer down till it was unusable...so i called the 800 CS # which Cat said is open 24 hours as well as weekends and holidays. I called for two days and no one ever answered so i started stripping the computer myself...i felt they were collecting information from my computer because they locked a lot of files and never even told me how to retrieve these so i lost them. i contacted them by email and although they did nothing but make my computer worse and now they won't give me my $84.98 back. I have an email from Michael O telling me they charge EVERYONE $150.00 and even tho i am disabled and deprived Michael said, "I offered to cancel your account and waive the $150.00 cancellation fee. However I also explained we would maintain the $84.98 for the work we had completed." The only work they did was break my computer worse and now refuse to correspond with me! IF YOU ARE SMART...STAY AWAY FROM THIS SCAM CALLED I-TOK!

I totally agree they are Rip Off Artist of the worse kind.
My $69. repair was almost $200. back in November. They wanted to sell me a yearly contract I said I would speak to my son and let them know ( I am almost 70 years old and 80% of my computer use is email)
I just got my credit card statement, they have charged $59.85 for service contract. I told them I had spoken to a man several times trying to sell me yearly contract and I declined it each time. They say they saw were I declined the yearly contract but had not opted out of the quarterly one. I Did not know there was such a thing. Hope my bank/visa can help get this removed. I feel they stole the money. My invoice for repairs does not show I approved any such contract.
Who do you think is wrong here Me or iTOK?

Dude I have lots of tech friends and they don't charge 69 dollars to remove any type of infection.Are a real tech or are you and overseas tech that gets paid 2 rice pelets per hr.Your like the paperboy up the street that cust grass for 5 bucks a cut.Don't touch my computer.

Do you must be money hungry charging that.Does that 69 dollars cover your gas and time to get to the house.Sounds like your scammin people man and pullin a quick fix on granny.

Geek Squad charges $300 for a technician to come on site and remove a virus. $69? Good luck.

First off as a onsite certified technician it should only cost $69.00 to remove a virus. most of these online PC repair companys are money hungry non-techs who see PC repair as a opertunity to over charge uneducated people who dont know where to turn. your best bet is to find one local tech who comes with references. Ask your friends or family if they know a good tech. once I start with one person in a family the word spreads. A good tech will not charge you until its fixed, then exsplain what happened and how to prevent it from happening again. I have prospered by living the 'ol american way honest days pay for an honest days work.