Jetstar Airways review: the jetstar customer care team 8

Dear jet star
Just a quick note to let you know for the bad expierience we had during our trip from melbourne to gold coast: we were treated like piece of rubish "what a customers service" we travelled with: "fare type js light" booking ref: gezz4e "we were 2x adults 1x child; our undersdading was: 20kls to check in and 30 kilos to carry on also we payed for extra 15 kilos return as well.
From melbourne to gold coast we didnot have any problem; the issue was from gold coast to melbourne at the aiport with this guy from jet star' bye the way he needs to improve his"customers service"first of all he did not check propally that we have payed for the extra 15 kilos and also he expected that a little child carry his own 10 kilos because we placed his 10 kilos in my bag we never went over the limit; then he said that one of the bag is too long and it will no fit in luggage cabin etc etc! when we came in we didnot have any issue with it.. it was the same bag and they didnot charge anything for it but this time we had to pay $ 80 because the bag is too long according to him. he didnot want to lsiten to us! he just wanted the money now. I believe he could have handled this issue in a better manner.."terrible customers service" I hope we never travell with jet star again and I will never recomend anyone.

Thank you for the experience.
Edwin and penny

Dear Jet Star
I have no problem with the service, although the flight was a little bit delayed going to Singapore and coming back.
But to me, that is okay. I actually enjoyed my trip from Singapore to Manila.
I only lost my I-phone. I believe I it slipped out of my bag. I know Singapore people, they are honest.
I have been to this country for the third time. My first one was 20 years ago. I forgot my new shoe in the
bus. I went to the bus station and there I found it. I felt amazed. That is why I believe that I will have my cell phone back.
I was on the flight 3k 765 last monday Jun 13 2011. My sit was no 10 A. I am sure that you have my contact number.
Please contact me if someone give you my unit. I already called Jet Star NAIA, they said that I should check on this
Jet Star Customer Care.

Thank your for your time and I am hoping that you will respond on my text.
Truly Yours
Miss Ma Beatriz

jet star booking JQ816 made 24 march was told i was late.. in line for 30 minuets got to counter said no time for bag .i said no problems i Willl leave it behind with my mate by the time your staff messed around they sent me to the customer care desk..which was now recorded at 7 minutes late remembering i was at your check in counter by than some 45 to a hour
to be home for my little boy [JETT] which i promise i went to virgin booked a flight with my bag and lest cost

the bad thing for you as a company is I am a Pilot and had flown for Jet star which was Impulse airlines /Oxley
Jet star also sent me a customer report which i sent and they replied [we are a company implied bu Jet star and my response is not what they need to here ] get real
and it was all positive ...
lot more to say and I only Willl support this career
no money just the cost of my flight to be used in the next months to come

I am being fare but if you do not respond to my eazy request than i Willl take to CASA and directores Will be accountable

Darren-John McGilvray

i can not belive your input

Dear Jetstar
I would like to submit a huge complaint regarding connecting flights between melbourne and cairns. My family of four travelled to brisbane on June 30 2012 with connecting flights to cairns, the flight from melbourne to brisbane was 35 minutes late, we previously booked knowing we had plenty of time between flights and only required hand baggage as I had organised our luggage to taken with a relative by vehicle several weeks earlier. We are very disappointetd with the service as we were first to exit the melbourne flight and our connecting flight was still grounded, we were then directed to service and they told us our next flight would be three days later, seriously what did jetstar think we were going to do for three days? our motorhome was booked in cairns and our commitments for the next two weeks paid inadvancec. The lady at the service said to us, "did you know it was school holidays?", now really, an awkward situation made even more difficult with smart comments, we then had to find computers to see if we could book other flights and the service said sorry they couldnot help because they were closing. By this stage we were frantic, looking not only for new flights but also accommodation late on a saturday night, without any help whatsoever from jetstar. We were able to book flights the next morning with an out of pocket expense of $2000, thanks very much for jetstars schedule, our long awaited vacation was both stressful and upsetting. I look forward to a response from your company.and feel we are due for compensation of some sort. Not only did we lose our faith in jetstar but we also lost our lap top. Andrea Langdon

Dear Jetstar Customer Care,

I refer to your acknowledgement email to me, very similar to the one to 'rowell.' It is close to impossible to get any real assistance from Jetstar Contact Centre in China or through Skype either. I requested for a faster feedback than 15 business days as today is 6 Aug and my flight is 23 Aug, I need to re-plan my itinerary.

The Contact Centre in China, a lady named "Red" told me that she cannot get in touch with the Customer Care directly so I am wondering why is there an option for us to reach out to the Contact Centre at all.

Furthermore, both calls to Contact Centre suggested I change my flights for MYR488 or thereabout but I might as well rebooked an entirely new itinerary for a better price?
Aren't the Customer Care trained to assist customers for what Jetstar stands for, budget flights, best prices for customer? Apparently, not at all.

After these unhelpful rounds, I tried changing my flights on Jetstar website and without actually confirming any changes, my return ticket has been transformed to a one-way ticket. This is when I called via Skype and was informed it may be a computer glitch and that I need to rebook but pay for it.

Please explain to me how does this make any sense?

I really hope you can help me soonest since if I can't fly with Jetstar, I need to fly with someone else.

Warmest regards,
Kate Yong

Dear jetstar theis was thee 2nd time I have used your airline and I can tell you I am not happy the first time was 4 years ago when I was flying to bali the 2nd time was in august the is year with my 71 year old mother myself my husband my son & his girlfriend as my husband is from bali and we go bali twice a year well this time was no better then the one I had four years ago... this flight was bad bad my mother is 71 years old and every time we travel we get # passage for her well that was not to be there was no one to help her we had to get a wheelchair our self and push her around to get our flight this is not a good way to start your holiday, the 2nd thing I was made to pay extra for our seats to be together for the 5 of us and we already had our set numbers when it come time to board our seats we not the ones I had paid for if you are happy to take extra money from me we should of had our seats we paid for but no also going over on the flight on the 10the august we had order our meals when the flight att came round we were told that we had to pay with credit card for drinks and meals as we do not carry cards we were told sorry no cash and that if we wanted a drink to get some water from the tape near the toilet this is not away you think you will be treated on a flight to be told that if you want a drink get it from the tape we mite as well trank from the toilet we also couldn't even get head phones to watch the move we got no help at all from your staff and I also told them on the flight that my motheer has asst passage again no help when we were getting off the flight in bali our flight was jq37 going over, after carming down and enjoying our stay in bali I had made a phone call to your customer service office from bali on the 22nd august about the flight going over I was on the phone for 45 mins triying to get some since or seeing what could be done my mother & myself my son & his girlfriend were flying home on the 31st august on flight jq38 myself & my mother were on your business class seats when I spoke to you on the 22nd august I was told that my son & his girlfriend would we upgraded to business as well so getting to the check in counter we checked in in businesse class with my son grant & his girlfriend kate thinking all was ok with our seats but no once again no asst agent pass for my mother and once we got on your flight we were told my son grant & kate were down the back of the plane where do you get off treating people like this I no your flights are cheap but to be just over looked not once but twice on your flights it puts a bad taste in my mouth with getting on any of your flights again so I am asking you to fix this up and return our money for the seats that I did not get that I was told I had to pay for to sit together and for the flights and to think that you talk about all your need will be met what a lot of bull I would not fly with your airline again until you take care of all of your customers old & young. I would like a call on this matter with some thing that you can do for us not just me but for the 5 of us thanks vikkie rasyid confirmation e86jrz

I'm daniel taufan gapuri tambing, passport no. b2577696. flight from taiwan, taipei, taouyuan intl airport to cgk, jakarta. transit on changi airport, sin. flt: 3k201. seat: 28d.  date flight : 23-24 march 2017
I left 2 of my phone cells on the receptionist/ boarding desk of jetstar airways on gate c26. one is infocus, black, by black cover. one is samsung j7, white, by black cover. i'm already contact by e-mail changi airport customer care. thanks god they found and keep two of my phone cells. they order to me to pick up mine's into changi airport customer care, but I don't have any money longer. could the jetstar airways to help me, send back two of my phone cell for me. this is my address: attn. daniel taufan gapuri tambing. jl. kebantenan ii no.22. rt.01/002. semper timur. jakarta utara. 14130. phone number: [protected]. i'm very appriciate changi airport, customer care, singapore. may god bless you always.

I've been comunication with ms. chrish poh, changi customer care. my jetstar response is cas-1715465-f4w2t3. thank you

Sincereally yours,