Kansas City Steak Company
Reviews and Complaints

The details are simple, stop sending me unsolicited magazines. PERIOD.

Review:
I gotta say, this Kansas City Steak Company is somethin' else. I mean, their steaks are just outta this world. I've tried a few different cuts from 'em and every single one has been melt-in-your-mouth delicious. And let me tell ya, I'm a picky eater, so that's sayin' somethin'.

The website is easy to navigate, which is a big plus for someone like me who ain't too tech-savvy. I had no trouble findin' what I wanted and placin' my order. The checkout process was smooth as butter, and before I knew it, my steaks were on their way to my doorstep.

Now, I gotta mention the packagin'. These guys really know how to pack a steak. Each one was individually wrapped and sealed tight, so there was no chance of any freezer burn or spoilage. And let me tell ya, when I opened up that box, the smell of those steaks hit me like a ton of bricks. It was pure heaven.

Cookin' these steaks was a breeze. The instructions were clear and easy to follow, even for a novice like me. I grilled 'em up to perfection, and let me tell ya, the taste was outta this world. Juicy, tender, and packed with flavor. It was like havin' a fancy restaurant meal right in my own home.

Now, I gotta address one little issue I had. See, they sent me a couple of magazines along with my order. Now, I ain't one to complain, but I didn't ask for those magazines. I don't need 'em clutterin' up my mailbox. So, Kansas City Steak Company, if you're listenin', please stop sendin' me unsolicited magazines. I appreciate the steaks, but I don't need the extra clutter.

Overall, I gotta give Kansas City Steak Company two thumbs up. Their steaks are top-notch, their website is user-friendly, and their packagin' is on point. Just lay off the magazines, guys. Keep up the good work!

I want someone from the boss's office to call me about my complaints. My number is ***.

Review:
I ordered steaks from Kansas City Steak Company and I gotta say, I was pretty disappointed. The steaks were not what I expected at all. They were tough and lacked flavor. I was really hoping for a juicy and tasty steak, but that's not what I got.

I also had some issues with the customer service. When I called to complain, they didn't seem very interested in helping me. It felt like they just wanted to get me off the phone as quickly as possible.

Overall, I wouldn't recommend Kansas City Steak Company. The quality of the steaks and the customer service just didn't meet my expectations. I'll be looking elsewhere for my steak needs in the future.

The steak we ordered was 1/2 gone as if someone grabbed some of it with their hand. In these times of COVID, the idea of that kind of contamination is disgusting.

After I bought something, I got put on mailing lists without me knowing or agreeing to it. When I try to unsubscribe from the emails, it doesn't actually stop more emails from coming. They sent me an email that was only about marketing and didn't have any information about my purchase like they said it would.

On 12/15/2022, I canceled my order # *** and they said okay. They assured me that I would receive a refund back to my card. However, it's been several days and I still haven't received the refund. Every time I ask about it, they keep saying it's on its way, but nothing has arrived. I'm tired of having to ask repeatedly. This kind of treatment is not how you should treat customers. I believe they are just giving me excuses and not taking my refund seriously. I hope other customers don't have to go through this experience, and I have decided not to use this company anymore.

On the morning of 12/8, the Kansas City Steak Company had a deal going on where they advertised 10% Off & Free Shipping with No Minimum. So, I thought, "Hey, that sounds like a good deal!" I placed my order and noticed that the 10% discount was applied, but to my surprise, I was still charged a whopping $50 for shipping. I was not happy about this at all, so I decided to reach out to their customer service and let them know about the misleading advertisement.

I spoke to one of their customer service reps and expressed my frustration about the whole situation. They told me that the free shipping offer only applied to Special Value Combos. Now, I have to admit, I did see some tiny print below that particular item that said 'Free Shipping', but come on, who reads that stuff? It's so easy to miss!

Later that morning, I decided to check the website again, both on my mobile phone and my PC. And guess what? The 'Free Shipping' words were nowhere to be found! They had magically disappeared! I couldn't believe it. It felt like they were trying to cover up their mistake or something.

Overall, I must say that I was quite disappointed with my experience with the Kansas City Steak Company. Their advertisement was misleading, and it seemed like they were playing tricks with the shipping offer. It's a shame because I was really looking forward to enjoying some delicious steaks from them. But now, I'm not so sure if I'll be ordering from them again in the future.

On Sept. 24, 2020, I made an order with Kansas City Steaks. They took $687.35 from my bank account on Sept. 25th, and they confirmed that it would be delivered on Oct. 8th. However, when Oct. 8th came, I hadn't received my order, and the delivery status said it was cancelled. I emailed KCS to ask about it, and the customer service rep, Reagan, said that they cancelled it because they suspected fraudulent activity. They promised to refund my money within 2-4 days. But on Oct. 14th, when I called the phone number listed for KCS ***, it turned out to be a spam number that just tries to sell things for other companies and then hangs up. So I emailed them again, but I didn't get any response. Now, almost a month later, I still don't have my product or a refund.

I ordered from this company on July 30. The lady on the phone didn't know what she was doing. I gave my bank card for payment and she said it didn't work. She tried again and still said it didn't work. So, I gave my credit card and it worked. The next day, I saw two charges for $194.85 on my bank card. I called them and had to wait for a supervisor to call me back. She called back and said they didn't charge my bank account, but she would give me a $39.99 credit. She told me to talk to my bank about the charges. So, I did and my bank confirmed that there were indeed two charges for $194.85. Then I checked my credit card. I called and they charged me the original price of $219, then gave me a credit of $39.99, and THEN they charged my credit card ANOTHER $194.85. Now they're giving me a hard time about giving my money back. I have to prove it to them. I sent them proof by email, but they haven't responded.

Kansas City Steak Company started sending me unwanted mail about 8 months ago. They addressed it to someone who doesn't live here, along with "or current resident." The customer code on the address is *** and the promo code is ***. I've been living here since 2003, and I'm the current resident. I called them 8 months ago to ask them to stop sending their unsolicited mail to my address. They said it would take about 90 days to process my request. After 120 days (4 months), another catalog arrived. So, I called them again and asked them to remove my address from their mailing list or at least mark it as "do not contact." They repeated that it would take 90 days. Now, another 4 months have passed, and I received another catalog. I want to make it clear that I'm a vegetarian and I don't want catalogs with pictures of animal meat. They haven't addressed my requests to stop their mail, so I'm asking the ComplaintsBoard.com for help in letting them know that I don't want their catalogs sent to my address at all.