Kemper Infinity Insurance review: Claims

I got into an accident and they are the worst company to deal with. Called my claim adjuster and his supervisor many times and they never answered their phone. Tried calling to make a formal complaint and a customer service representative by the name of Cesar answered and was very rude. He told me that claims usually takes 3-6 months to process and that I cant speak to a supervisor. He yelled at me and was very short and dismissive. He then proceeded to tell me have a nice day mam and hung up. This is not how you treat paying customers especially customers who has been loyal for over 5 years. I definitely will be taking my loyalty somewhere else.

I called back and asked to speak to a supervisor right away. Her name was Iris and she was very kind and understanding. She helped me with my situation and "miraculously" my claim adjuster called me right away and said that she will escalate the issue.