Kentucky Lottery Corporation
Reviews and Complaints

On May 7th, I received a confirmation e-mail from the Kentucky Lottery stating that I had made a winning lottery (Keno) withdrawal request of $175 and that the funds would be deposited into my banking account within 1-5 business days. When the funds never appeared, I called the listed "help" line and was told to wait longer as sometimes these things take longer. Since that time, I have called the Kentucky Lottery on seven additional occasions only to be passed off to a company that allegedly handles their financial transactions. I was told a "ticket" was opened and the issue would be resolved shortly. I called again on June 1st and was told by the help person that he would "escalate" the case and call me back. That never happened. I have contacted them by e-mail and they sent a reply that they would contact me within 48 hours. That never happened. It has now been one month, 8 phone calls, and 2 e-mails since I requested the withdrawal and there still has been no payment.

The Kentucky lottery is in need of "New"

Management with the ability to have the customers be top Priority ,in all aspects,The Lottery in Kentucky would not be in motion if for not the "Players" waiting for your winnings under $200 is unexceptable ,Especially when they had some how no winners of a " Jackpot" in their " CASHBALL" game for over 7 or longer / years ! The profits should be over the top,The odds are higher in " Mega/ Powerball but they seem to have had winners during the same time " The Kentucky lottery git rid of the "jackpot" game to give players a less of a winning jackpot ! " So reading these petty complaints that should be resolved "Quickly but are not' is very concerning ! The CEO of this lottery needs a look into its states lottery affairs " Players have no problem going elsewhere ," I have a winning ticket and for no reason was denied the payout ,until we drive all the way to " Louisville ! The money doesn't provide an office in the next Biggest city in ky? It's frustrating because we put time /money into our state through this lottery ,And the actions shows us ,Theres no ,Concerns ,nor appreciation for the high number of Players! Pay your winners and stop insulting our intelligence ,Its seems a lawyer needs to be investigating this Lottery ,Or new employees are needed !

Thank You to all who work hard and do what's right

Sincerely !

"waiting💵"

Marilynn helped me clear the cache and get my location straightened out so I could play online games again. She was extremely patient and helpful. Thank you very much Marilynn, you made my day brighter.

It doesn’t matter how much you spend on the app playing games it’s all so pre programmed that a hard working Kentuckian cannot even win a little bit of money back whenever is in charge needs to take a step back and realize how greedy and corrupt they are !

Put 50 in ticket machine pushed to get $50 millionaire club ticket didn't depense clerk told me there was nothing they could do they couldn't get in the machine too get it out this was the shell station at exit 59 in Mt Vernon happened January 6 2024

The Kentucky lottery response is not in good standing !

Most responses have a major attitude connected to the answers ,When responding to a player who's spent there hard earned money with the State of Kentucky lottery " There answer should never leave the players feeling like they've lost there memory ,or they are somehow " Stupid" Responding with " We have repeatedly explained " Would be a huge " No / No if I was to over see the responses ,No attitudes should be displayed as if it's Personnel ! The lottery should always apologize and thank the customers/ players who provide a lot for the state of Kentucky including " Jobs" along with money for Schools ,and other needed issues in the state! Having a Grateful attitude will bring a positive energy to the Lottery an its players ,I'm not trying to be only hard on the lottery but the Lottery has shown more to question ,then the Players have ,I know how they feel to be ignored by this lottery system ! When you play " your goal is to " WIN"! AND in this day an time it's needed and the player has a right to feel EXCITED"! NOT

ignored ,or frustrated or even told ,your denied the win,or your wrong you didn't win! When the players are very aware of there bank accounts and if they win! The players who uses the Automated electronic machines in Kentucky ,that provides " Scratch offs " and Play slip bets ,Have had major issues " And to tell the Lottery Of Kentucky Seems to be of no concern" Even if the machines have no problem ,Taking your money ,Ya Know" that's never a complaint! Never an issue to Take from players " but giving back what's owed seems to be a LARGE issue with this States Lottery System ,The machines took money from Me& My friend $10 total ...and I've emailed and never got a response ! So the Lottery believes it's mo problem to take money ,Steal it"! But not give it back ,And BTW ..repaying customers with " Scratch Off Tickets is really an insult/ 80%of the scratch offs are Dead ,And I'm not a scratch off player! The rules in using them to pay back players is a horrible idea ! I received the scratch offs in the mail.All loosers ! " When I bought Powerball ,cashball ,pick 3 tickets... With QP as a option ,and the tickets came out of the machine " Blank" so how is the fare ? I could have had the Powerball Qp be a winner ,But ky thinks scratch off is of equal value,Well I do not!

Some Needs to Think seriously about how they need a New Make over in there Lottery ! It's loosing Players " And it's awful funny how the

" CASHBALL" GAME HAS HAD " NUMEROUS JACKPOT WINNERS! WE ARE NOT STUPID !" some one must have really made them realize " your players are very aware of how you've been taking advantage of them ,and that they've been watching the Lottery very closely!"all those years no winners with that Game! And to think ,Players are angry that the Lottery obviously are not " Transparent=Honest!

That they could have won ,and I guess will never know !

Hmmm