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No matter how good the deal is or how relevant it is to your needs, I would stay away from KGBDeals. I purchased 3 vouchers - the first, I had no problems with. The second and the third, however, has taken 6 times longer to reach me than they said (and it still hasn't come - they just promise it). When I contacted them about this issue, they said it was because of the "huge response they received from this wonderful deal." The deadline to these deals, mind you, were constantly extended to get more buyers. The worst part, and why I will never buy from them again, was their customer service. No one answered phone calls (during hours), and when they did respond to emails, they were generic one-liner responses. The only way I could get a response out of this company was to contact the Better Business Bureau...something I have never been forced to do before. Stay away.
if you bought a voucher from here, and it worked, count yourself lucky! i've purchased quite a few vouchers in the past year, and it's often hit and miss, with more misses recently. there was a business that went bankrupt, and therefore, i cannot redeem my vouchers. then a voucher code that didn't work at the merchant website, so again, i could not redeem my order. through all of this, i had to submit MULTIPLE "feedback, " just to have them send me a confirmation e-mail with the ticket number, saying they are looking into the issue. though the logical business process should be a simple refund, i had to ask many MANY times!
The customer service is the worst of the worst. no attempt at satisfying the customer. one of my vouchers expired, sorry, my bad for not using it earlier. but it states on the website that the merchant should still honor the coupon for the amount i paid for, or kgb deals would refund me. when i requested for a refund, the service rep told me that i could not get a refund because i cannot purchase an expired deal! what does that even mean?! so i copied and pasted their refund policy, then they finally agreed to give me "kgb kash" back, basically store credit to use on the website.
Don't use this website, it's not worth saving $5 on 1 deal, just to lose another $20 on another...groupon is the much more superior service!
Almost 3 months ago I purchased a coupon from KGB deals to get 2 memory foam pillows from www.fanooki.com. When I placed the order, I received a message informing me the shipping could take up to 4 weeks, which I thought was unusually long to begin with. At the time of my purchase there was no indication on the site that the item I was ordering was currently out of stock.
A month after I placed my order I contacted the fanooki customer service via email to request a shipping status. I have now exchanged 6 emails with customer service. The most recent response stated they would ship the items "today or Monday." That was over 2 week ago. The email stated that when the item was shipped I would receive an email with the tracking information. I ave yet to receive any shipping email and as of this morning my order status was still listed as "processing" on the Fanooki site.
I sent an email complaining about the situation to KGB deals. I did not receive a response until my 2nd complaint email. I have now exchange 3 or 4 emails with KGB Deals requesting a refund for the coupon based on Fanooki's lack of willingness or ability to honor the deal. KGB Deals has not even refrenced a refund in its responses to me. The most recent KGB Deals email I received instructed me to call Fanooki's customer service line because "they have detailed information pertaining to your order." I'm not sure how KGB Deals knows Fanooki has information they need to give me in regards tot he status of my order. If they do have information from Fanooki, I can't imagine why they couldn't give it to me directly and save me from listening to Fanooki's ridiculous customer service message. (The customer service line is a joke. The recorded message is a guy trying way to hard to sound "hip" and gave me the distinct impression that no one would be picking up the phone. This is because it kept saying that if I had received this message it was either due to heavy volume or that I was calling outside normal business hours, but never listed Fanooki's normal business hours. Additionally, the entire rambling TMNT-esque message lasted for about 2 minutes before it dumped me into a voicemail. I have never called a service hotline and only waited on hold for 2 minutes before the system gave up and told me to just leave a message.) If they don't have any direct information, then they're just trying to dump be off on the retailed when KGB actually took my money.
Overall I would suggest staying away from both of these companies (fanooki.com & kgbdeals.com). At best they're highly disorganized and have very poor customer service. A worst they're all out scam artists.
On 1/20/12 I purchased two vouchers for whiskey stones and immediately redeemed them the following day. Fast forward THREE MONTHS later, I have only received one set of whiskey stones (which I got on 3/20/12). They were received in a plastic bag.. with NO care instructions. I never received the second set..
When I contacted kgbdeals, they asked me for proof from the vendor that I either did not receive my product or that I had returned the product I was dissatisfied with before they would allow me a refund. I contacted the vendor. Vendor did not respond. I tried again to contact kgbdeals, and again they told me the same thing. (The vendor is in Australia.. Shipping costs would be more than what I paid for it) The fifth time I contacted kgbdeals, they finally agreed to give me a refund for the unreceived product.. As for the product with no care instructions they said "wash before use. wash after use. put back in freezer." .. That was it..
Just avoid this company. The vendors they deal with are not legitimate. It is unlikely you will ever receive the product you are buy and if you do.. it will definitely be below expectations.
I wish that I would have read the reviews BEFORE I made my purchase! I ordered the Android tablet for my husband's birthday/ our anniversary present on 3/12/2017. I was told 3-4 weeks. When the 4th month had passed, I emailed them. They assured me I would have it by Monday 4/16/12. It is now 4/23/12 and I have YET to receive my item. I have emailed them 3 times with NO response! I have no idea what to do now! DO NOT USE THEM NO MATTER HOW GOOD THE DEAL! they take the money right away and who knows when or if I will ever get my tablet!
Every time I used this cite the merchant ripped me off... trust me do not use.
I agree. This company sucks. They have poor customer service. That's if anyone responds to you. Please keep your money in your wallet and/or def find another merchant. Buyer BEWARE!
I am a former KGB Italian customer, I am writing this review to warn all the English, the site is a scam. In Italy they have not closed any day or redressing those who had bought the coupons, or reimbursing the dealers of used coupons! I have been cheated and I hope it does not happen to you too! I apologize for the bad english, but I hope that the message is clear.
This is a groupon clone and basically doing the same thing but probably with far less money to really reach out and find good deals in all of the cities they claim. My word of caution is that it takes considerable effort to secure a good deal from a business and that is why groupon has so much money invested in them. I am skeptical a site with less resources pulling this off, However they are a part of kgbanswers.com which is a very unique concept and fairly well executed.
Placed an order, money taken, tried to order from merchant but could not. Contacted merchant who was waiting for KGB to provide the codes so they could supply goods. Have tried every day to order but still cannot. Merchant still not received codes. Cannot contact KGB because they no longer have a phone number on their site and all the emails to any address I could find for them have been returned undelivered. BEWARE - HAVE THEY GONE BUST WHILE CONTINUING TO TAKE ORDERS AND OUR MONEY ?
I was able to contact kgbdeals through their facebook page. They gave me the fbhelp@kgb.com email address and they responded back to me within the same day.
BUYER BEWARD!
This organization sucks BIG TIME! I purchased a voucher today (03/12/2017) and when I called the vendor and the owner told me that KGB Deals has yet to pay him for the vouchers that have already been purchased. In keep the faith, the owner will honor the same price, but I will have to pay (again) when the service is complete. I also emailed and called kgb deals and there has been no response, except for the fact that they say they are flooded with orders for this fantastic deal. Yeah Right! This company is a scam! Do not purchase anything! Go by the old adage: If it's too good to be true, it's not true.