Kingston Brass review: SD7608 Soap dispenser

I purchased a faucet with a built-in soap pump, but the pump doesn’t work. When I contacted warranty support, they said I needed a receipt, which I no longer have. Because of this, they refused to replace the pump.

I explained that all I need is the small plastic pump mechanism inside, but they told me they don’t sell that part separately. Instead, they expect me to purchase an entirely new $75 pump unit just to replace a $5 component. That’s absolutely unreasonable.
I have over $5,000 worth of their faucets in my home, yet they won’t stand behind their product without a simple receipt. I even sent them a picture as proof of purchase, but they still refused to help.
This experience has been frustrating and disappointing — never again will I buy from this company.

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