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Kinohimitsu.com Complaints 2

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4:24 am EST
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Kinohimitsu.com Eye Bright - Overstatement of Ingredient Claim

I am a regular user of Lutein supplements because I suffer from AMD (Age-Related Macula Disorder). Recently I changed to Eye Bright from Kinohimitsu (http://www.kinohimitsu.com) because it claims one sachet contained 100 mg of FloraGlo Lutein. However, my eye condition turned worse after switching to Eye Bright. I wrote to the material supplier of FloraGlo Lutein, they finally came back and said the elemental lutein in Eye Bright is only 10 mg. The content of lutein has been blatently overstated by 10 TIMES! I fully understand now why my eyesight worsened after switching to Kinohimitsu's Eye Bright.

I am furious why the Singapore and Malaysia Health Authority does not take serious effort to stop such unethical companies and decided to investigate deeper into KinoBiotech. I hope to alert all consumers who fall prey to this unethical company because they engage famous celebrities and brainwash consumers with overwhelming advertisements on TV, Newspapers and Internet marketing. With help from my friend who is familiar with health supplements industry in Singapore and Malaysia, here are some findings of the unethical marketing of Kinohimitsu :

(1) Kinohimitsu claim they are working as joint venture with Japanese company, but there is no such operating Japanese company can be located in Japan's business directory or internet and I cannot find this Japanese company in their annual report.

(2) Kinohimitsu claim their foot patch is FDA approved. However, I check with FDA web site, and FDA only approves drug. FDA does not approve health supplements or general consumable products such as foot patch.

(3) Kinohimitsu's product are mostly made in Taiwan or Malaysia. However, they add in the word J'pan to mislead customer to believe it is a Japanese brand or made in Japan. There is NO such brand in Japan and it is also NOT made in Japan.

(4) Most of Kinohimitsu's products do not give breakdown of the actual amount of key ingredients and sells by product claims and celebrity endorsement. Functional dosage of actives is extremely doubtful, not to mention it is also doubtful and cannot be trusted, given that the Floraglo Lutein in it's Eyebright is over claimed by 10 times as confirmed by the Floroglo maker!

(5) Most of Kinohimitsu products are sold in Singapore and Malaysia. In Malaysia, they are registered as food item without Malaysia supplement registration number. This means that whatever supplements they sell in Singapore (and same item sold as food in Malaysia) does not contain the functional dose of a supplement and is definitely highly overpriced as food.

(6) In Kinohimitsu's website, they claim they have R&D team and production facility. KinoBiotech is listed in Taiwan and its Annual Report does NOT have any Manufacturing and R&D expenses. This is the biggest scam of all!

If you are serious with your health and trust Kinohimitsu products to protect you, you will be very disappointed. A scam that the Government should take steps to stop so that consumer interest is protected.

Read full review of Kinohimitsu.com and 3 comments
Update by Esther Ng
Apr 24, 2018 3:42 am EDT

Just discovered another spam product from Health Trends Singapore!

Choraku Biogenics which claims to contain 105 billion probiotics. However, there is NO probiotics content and also NO biogenics content in Choraku Biogenics ingredient label. Here is the full ingredient list indicated:

Fermented Rice Embryo, Aloe Vera Extract, Organic Young Barley Leaf Extract, Fermented Soybean Extract, Yucca Extract, Quilllaja Extract, Fermented Plant Enzyme Extract, Dietary Fiber

There is a serious integrity issue with this company and the products it sells. Claims are not substantiated by ingredient listing (for Choraku Biogenics), and ingredient listings cannot be aligned with actual content (for Lutein Gold). I would urge all consumers to be very careful of unsubstantiated claims and to be mindful of what is consumed into the body.

Update by Esther Ng
Mar 22, 2016 3:36 am EDT

Hi, HTH

I have not researched each of the eye supplements in Singapore, but I do come across another scam.

It is an eye product called Lutein Gold being sold by Health Trends Singapore. It is a brand owned by Tat-Li Associates Pte Ltd

Below is the specification of Lutein Gold copied from the company web site :

Content 90 Softgels x 250mg

Ingredients (per 3 softgels)
30mg Lutein
150mg Blueberry
30mg Ginko Leaf Extract
15mg Casis
450mg DHA
9mg Beta-Carotene

It is claimed that there is 30 mg FloraGlo Lutein in total of 3 capsules. I have all along been highly interested in FloraGLO Lutein’s effectiveness on eye health due to my AMD problem and have read up about the various FloraGLO concentration and eye supplement formulas. However, based on my understanding, it is IMPOSSIBLE that Lutein Gold by Health Trends contain 30 mg FloraGLO Lutein. My rationale is as follow:

(1) There are generally 2 types of extraction ratio offered by FloraGlo Lutein 10% and 20%. The highest extraction ratio from FloraGlo lutein is 20%. At the best 20% concentration ratio, 30 mg of FloraGLO is derived from 150 mg of Marigold Flower Extract, and the content in the capsule would be 150 mg of Marigold Flower Extract (containing 20%, ie. 30 mg FloraGLO lutein.)

(2) However, the total ingredients cannot add up to the size of the 3 capsules (of 750 mg in the label). This is because the active ingredients alone (IF what is claimed in Lutein Gold is correct) would add up to 804 mg. As additives are necessary for filling the capsules (which can take up to 30% additional weight in addition to the actives of 804 mg as calculated), the total content in 3 capsules ingredient will be much higher than 750 mg. It is IMPOSSIBLE to house all active ingredients plus additives inside 3 capsules which totals 750 mg as per Lutein Gold’s label.

(3) It is NOT written on the product label that it contains 30 mg FloraGlo Lutein. It is only mentioned in the website. Any authentic product must spell out the exact content, that is only fair to customer.

(4) My CONCLUSION: The FloraGLO Lutein at the website is referring to the Marigold extract (of 30 mg), and the actual FloraGLO Lutein content (at 20% concentration) will be only 6 mg in the 3 capsules, instead of 30 mg as claimed.

I hope the Singapore government will penalize such irresponsible and misleading companies which falsify their claims to make money from un-informed consumers.

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Lucind
US
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Dec 28, 2017 1:37 am EST

I appreciate the research you have done. I agree that Kinohimitsu is overpriced but I thought that's because it came from Japan.

I've compared this brand with another popular Malaysian brand and that one has 5000mg collagen as compared to kinohimitsu's 2500mg; per bottle. However, kinohimitsu definitely costs more. And that brand does not pretend to originate from overseas and has the most competitive sales price compared to other local brands.

Yes, kinohimitsu relies a lot on marketing and advertising.

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Author of the review
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Esther Ng
SG
Send a message
Jan 01, 2018 1:42 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Lucind

Hi, Lucind, in terms of collagen, those collagen products selling in the market at very cheap price contains raw materials typically sourced from China, some even from Vietnam. Not all collagen are the same. If the product does not disclose the source of collagen, then you have to be careful as the quality of collagen would determine the impact on your body (for better or worse!). In the end, the credibility of brand owner is the most important factor to consider.

T
T
Tio H Hauw
US
Send a message
Mar 19, 2016 9:51 pm EDT

Hi Esther,

I am also one who searches for supplement for eye-care. So, have you followed up on this issue? Have you also studied Ultimate Vision?

Thanks
HTH

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4:56 am EST
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I am a regular user of Lutein supplements because I suffer from AMD (Age-Related Macula Disorder). Recently I changed to Eye Bright from Kinohimitsu (http://www.kinohimitsu.com) because it claims one sachet contained 100 mg of FloraGlo Lutein. However, my eye condition turned worse after switching to Eye Bright. I wrote to the material supplier of FloraGlo...

Read full review of Kinohimitsu.com and 4 comments

Is Kinohimitsu.com Legit?

Kinohimitsu.com earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Kinohimitsu.com to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Kinohimitsu.com is known for their high standards and safety. If you're thinking about dealing with Kinohimitsu.com, it's wise to check how they handle complaints.

We found clear and detailed contact information for Kinohimitsu.com. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Kinohimitsu.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Kinohimitsu.com you are considering visiting, which is associated with Kinohimitsu.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Kinohimitsu.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

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Overview of Kinohimitsu.com complaint handling

Kinohimitsu.com reviews first appeared on Complaints Board on Jan 16, 2016. The latest review Eye Bright - Overstatement of Ingredient Claim was posted on Jan 24, 2016. Kinohimitsu.com has an average consumer rating of 1 stars from 2 reviews. Kinohimitsu.com has resolved 0 complaints.
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  1. Kinohimitsu.com Contacts

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    +65 62 813 888
    +65 62 813 888
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    Kinohimitsu Singapore, 12 Tai Seng Street, Luxasia Building, №06-03, 534118, Singapore
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