KML Airline review: Poor service to you airline

Dear KLM complaint departmen

I hope you are well since the last time I saw you at Barcelona.

I will be sending my complaint to the airline of my dissatisfaction about Klm/Air France’s poor service and the treatment I received towards my dietary requirement.

I arrived at the airport 3 hours before my flight from Barcelona to Paris and their Screen only gave an update shortly before flight departure. I was aware that I was going to miss my flight from Paris to Johannesburg. The assistance was absolutely zero.

The information team/staff at Barcelona airport could not guide me as it was certain that we were going to be late. There was no one at the gate from the airline until shortly before we left, and I could not go out due to the huge security queue.

What made it worse was that on the flight, the number of people and the list did not correlate, and it took some time for the crew before they could sort the issue out which made us even more late. If there was any chance of making my connection, this was the time but was lost due to the delays of having to sort out the list of those boarding the plane.

My bag was not accessible neither was the kosher food even though it was booked prior when the ticket was booked.

We were told to go to customer service on arrival but there was nothing they could do other than to put me in a hotel and fly me to Amsterdam to fly back to Johannesburg as it was the Jewish fast.

I was told that I need to eat what is available at the hotel even though that is not how kosher work: in stead of arriving at 07:45 in the morning to Johannesburg I arrived at 21:20

The issue is that the klm/airfrance really could not assist nor knew how to communicate to the travellers. I was disappointed with the level of unprofessionalism I encountered by these airlines. This was not good and a very bad reflection/reputation of the airline.

I missed a full day of work and the opportunity to rest before the fast.

Kind regards

Hedley Lewis

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