Menu
For Business Write a review File a complaint
Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
Reviews and Complaints

www.kraftheinzcompany.com

Learn how the rating is calculated

1.1 1 Review 926 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Kraft Heinz Complaints 926

ComplaintsBoard
B
2:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz crystal light cherry pomegranate drink mix

On February 16, 2018 I purchased a box of Crystal Light Cherry Pomegranate Drink mix, 10 individual packets. When I got home and opened the box I found 3 of the individual packets inside were unsealed and empty or partially empty. The original box had been unopened when I purchased it. The numbers on the box are as follows: Bar Code [protected] 9. Product number [protected]. Best used by 25Dec19 11:03 DB07 02.
I wanted to make your company aware of this and ask that you imrprove quality control and I would appreciate coupons to assist in future purchases since this product is quite expensive. I have the box and the packets if you require them to be sent to you. Thank you.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
L
3:11 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz crystal light raspberry tea packet

One of the packets in a 6 pack of the aforementioned product was unsealed, unopened and EMPTY! This is the second issue we have encountered with the same product; the first time there were only 5 packets.

While I love this tea and the convenience, In reality, this is expensive and I am not in a position to pay for goods that I do not receive.

I am more than willing to send this empty packet to you, if you want. I would appreciate a refund or coupon for free tea.
Linda Evans, C5 Garden View Terrace, East Windsor, NJ 08520

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
A
3:20 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz velvetta rotini and cheese broccoli

Purchased box of Velvetta Rotini and Cheese with Broccoli. We eat the shells and cheese all the time and decided to try the Broccoli. It tasted great but within 5 minutes my daughter and myself broke out in red rash on our face and on her hands. My throat started burning. The velvetta was the only thing we were eating. I cleaned our faces but redness and rash did not go away. We both took Benadryl to prevent any further reaction. I can only figure it must have been something in the Broccoli packet.

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
D
6:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz kraft deluxe mac and cheese

This was my first time trying the Kraft deluxe mac and cheese. I usually just use the original powdered cheese Kraft, or sometimes the already made bob Evans brand but today I decided to go for this. I had a few issues. First, my "cheese sauce" was not sauce at all, it was one giant chunk of "cheese." It did eventually melt on the noodles but it made me worry about the quality. I had already checked the expectation date (June 2018) so i knew it wasn't expired. After it was mixed and cooled a little I tried it. At first bite it tasted really salty. I had maybe 3 more bites and decided to just throw it all out. There wasn't much cheese flavor. All I could taste was the noodles. It seemed really dry, which is crazy because the powdered cheese actually is creamier and better tasting than this. I hated it. Mac and cheese is one of my favorite foods. I haven't been feeling well so stopped at the store to buy something just for me. A little cheat to treat myself with. I made a terrible choice in choosing this product and am now lying in bed, hungry. I wouldn't try this product ever again based on this experience.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
S
6:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz ore ida tater tots

I purchased these at Walmart neighborhood store two days ago. The tots we're all black inside of them and we're falling apart. Also they had a bad odor. I was very dissatisfied with them! I am adding photos to show of how bad they looked right out of the bag. And photos of the UPC code as I didn't keep my receipt. My family loves these so much and this is not the first time I have had this problem.

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
T
6:08 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Kraft Heinz mac n cheese

I have not had any problems before this incident but today January 5 2018 I found about a 20 dead and living little worm type bugs in a box of Mac n cheese from your company and just wanted ask how this happened. And receive some refund or something because it was gross. I would think bugs in food is a big health violation. Hope to here about this soon.

Read full review of Kraft Heinz and 1 comment
Hide full review
1 comment
Add a comment
L
L
Loumiss
US
Feb 07, 2018 9:35 am EST

I also had an issue on February 5, 2018. Same thing... there was a worm in the box of macaroni and cheese. I filled out the online form that same day and have yet to hear back from Kraft. One would think the company would have responded by now and make it a priority that customers are finding dead worms in mac and cheese boxes.

ComplaintsBoard
D
6:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz lunchables

I bought a lunchables pack at the grocery store and it only contained the Capri sun juice pouch but no food. The rest of the box was empty. I didn't know if I was supposed to return the package at the store or contact the company directly. I bought multiple packages at the same time but this seems to be the only one affected. I can be contacted at [protected]@aol.com. Thank you!

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
S
1:25 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz turkey and cheese lunchable

On February 3, 2018 I purchased a Turkey and American cheese Lunchable from a Shawano, Wisconsin Walmart. A Walmart employee was stocking the case, and I purchased one the the lunchables the employee just placed into the case (I personally saw her put this item in the case). As soon as I opened the package (not even an hour later) there was noticeable mold growing on the turkey. The mold is about a pencil eraser size, and only appears to be on the ham but I did not look any further. The exportation date is March 10, 3018.

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
R
4:46 pm EST

Kraft Heinz kraft macaroni and cheese blue boz

Hi. I have loved this product for years. However over the last few months I have noticed the quality of the macaroni is not good. When you open the box the noodles are split longwise and don't cook properly. The finished product is lacking in taste due to the poor noodles. I am unsure if you are aware of this issue but as a long time customer I hope
It will be helpful. Unfortunately I went opened 5 boxes tonight and all had poor noodles. I can't say I will be buying this product anytime soon until this issue is resolved. It saddens me because I do love your Mac and cheese very much. I look forward to any feedback you may give. If you need further information please ask.

Sincerely

Richard Misplay
[protected]@yahoo.com

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
S
2:54 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz bagel bites

In April 2017 I bit into a Kraft Bagel bite and felt something foreign in my mouth. It was a hardware nail. We, my mother and myself, immediately called the Kraft Company. They took a report and someone called us back. They asked if would send the nail to them for testing. We complied. A few months later as well as numerous phone calls later we received it back and Kraft said that the nail definitely did not come from their factory. They offered us coupons and said that they would expire. Plz Plz help us make Kraft claim responsibility. Share this to everyone you know. It could've happened to anyone, anywhere

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
C
6:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz kraft lunchables uploaded chicken nuggets

I bought some Lunchables from the local Sack N Save at Stadium Mall in Honolulu Hawaii. My son was very disappointed when there is only one Hershey Kiss candy instead of 2 as pictured on the box. Normally, you guys have been pretty good about having the right Foods in the boxes. But my five-year-old was very disappointed to near tears because he didn't have it was on the box.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
M
4:31 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz shake n bake original pork

Bought two boxes and didn't have any shaker bags inside the boxes. Bought them from price chopper in Amsterdam NY 12010. Is this something new, if so I won't buy product. Then I'm told that my complaint wasn't big enough to get company attention, that's [censor]! Go to cook and not have bags. And I still haven't reach your minimum to make a complaint. I guess you don't really care about your customers

Read full review of Kraft Heinz and 1 comment
Update by Muskrat woody
Jan 24, 2018 4:32 pm EST

Waiting to here

Hide full review
1 comment
Add a comment
K
K
Kristen Lanzillo
US
Jan 25, 2018 6:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

"Hi,
I wanted to say that I'm a huge fan of your company. I've been a long time buyer of your products and can't imagine buying anything else. I know a lot of folks probably email to complain and it can be tough responding to those, so I thought I'd add a little sunshine. You're doing great work, it's appreciated in our house, and I wanted to say thanks. I don't know if you have any samples or coupons you could send my way but I'd be most appreciative to try more of your products.
Thank you and have a great day!"

ComplaintsBoard
C
10:13 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz kraft

I am the mother of 7 kids I buy so many different Kraft products every month because all my kids want to eat is Kraft. However it can get so expensive. I find coupons here and there but not really enough to make a difference. I wish y'all would have more coupons because I go to the store and for example spend 5.00 a piece on ranch which I have to by 7 of. And that's just one product . Thanks for taking the time to read this your food is great and have a wonderful day

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
H
10:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz kraft dinner

Hello, for approximately the last year, we find the kraft dinner falls apart completely- turns into shredded kraft dinner). We cook it 8-9 minutes like we always have. The most recent product has been 18-ma-29. M2 21:57. We have two 12 pack cases Is this a new formula or do we continue to get bad batches? My husband thinks it is cheaper quality sent out to support store ads . I would like to return the 2 cases(only one box missing-went in the garbage) and be reimbursed if possible. Please advise. Thank you

Read full review of Kraft Heinz and 3 comments
Hide full review
3 comments
Add a comment
B
B
Borderguy
CA
Sep 23, 2018 10:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am having the same problem here. Wrote Kraft with no response, so phoned them after 2 weeks. Got lip service and a commitment to send a refund in coupons other then KD. After a wait, received letter with coupons for 6 KD to replace my 12 boxes ( I don't think they are listening). Like you I threw out the first box that I cooked because I thought the cheese was rancid.

Wrote them a second note on their site, Sept. 12 and included the reference number. Still no reply on Sept 23rd. Going to be online spreading the word. Doesn't seem worth while to contact Kraft. Think I will expand my boycott to include other Kraft/Heinz products besides KD.

M
M
Mindjud1
US
May 04, 2018 8:41 am EDT

It's clear your overcooking it. Try reducing your cook time. 8-9 minutes is too long. It falls apart like that when you overcook it.

S
S
Sulphur7
US
Jan 24, 2018 6:32 am EST

I would advise you to contact Kraft. Their number is on the box.

ComplaintsBoard
R
3:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz cheese slices

A couple of days ago I bought a package of Kraft single slices of cheese (24 pack) at my local Kroger store in Oak Ridge, TN.. The sleeves on the slices were sealed in such a way as to not provide a tab for unwrapping the slices. This resulted in a pain in the rear and torn cheese slices when opened. I hope that you are already aware of this quality failure and have repaired the equipment for properly packaging the cheese slices. VERY DISAPPOINTED IN YOUR QUALITY ASSURANCE (or failure thereof).
Robert Crowe

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
D
2:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz pepper jack cheese with jalapeños

We bought this a few days ago at Walmart. After eating a few slices on crackers there was no sign or taste of jalapeños in it. Just blamd. Poor quality control. Have had off brand by HEB and Brookshire a lot better. Would think a major company like u would have a good cheese. Terrible cheese. Do you stand behind your product? If so what can you do about it?

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
T
10:21 am EST

Kraft Heinz oreida potatoes o'brien

The potatoes are thin and like mini chips. There is way too many onions and peppers for this thin amount of potatoes. The potatoes used to be thick and hearty, now they're thin and barely there! Why would you change the style? You're picture doesn't depict the same ratio anymore. So you should sell this bad for someone who wants to make a soup or something but as far as potatoes go, you have fell way the hell off with this change. This has been going on for several months. I assumed I got a bad bag. Now I realize y'all have really messed up a good thing! Fix it. People with money are always the most dumb people when it comes to feeding families with low incomes.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
L
6:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz miracle whip

The new and improved Miracle Whip is horrible! It is not creamy, sweet and what makes Miracle Whip different from mayonnaise!
I bought Miracle Whip because I dislike mayonnaise... WHAT have you done to Miracle Whip...unless you go back to the former recipe you are going to lose customers including several from my family. WE DO NOT LIKE MAYONNAISE!
How soon will you be able to make customers happy again with creamy, sweet old Miracle Whip?

Read full review of Kraft Heinz and 2 comments
Hide full review
2 comments
Add a comment
A
A
Allynnc
Norman, US
Jun 09, 2023 1:30 pm EDT

You changed the packaging. Like most Miracle Whip users I put a lot on my sandwiches or in recipes. You changed the cap to where instead of getting a half inch wide squeeze spout it is now just a tiny hole. For the last year I have been buying jars and refilling the old squeeze bottles, but I am running out of the old style. I don't like having to ration it and don't like spending a long time trying to get enough for a sandwich. Like many other companies you changed something that was good to something frustrating. After a dozen refills the old wide spout cap wears out as it was intended to be just last through one full plastic squeeze bottle. In addition, the new cap does not even fit the smaller main cap.

This is not mustard or ketchup, but something you slather on which is impossible with the small hole in the new squeeze bottle. I am down to my last wide mouth empty jar to refill. I should have saved a dozen empties to refill. Obviously the designer of the new squeeze bottles and their supervision are not Miracle Whip users. Let me know when you go back to the old bottle.

M
M
Molly202
CA
Jan 20, 2018 7:35 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I bought Miracle Whip 890ml from Walmart Saskatoon Best before 2018MA23 MO3:58; and it's Rancid (bad)
It ruined my entire dinner.. We will return it, but first want your local rep to come taste the aufull product.
My name is Molly Burton, 202 Begg Crescent, Saskatoon. Sk S7H 4P2 [protected]
e-mail mjbinc"sasktel.net

ComplaintsBoard
A
12:12 pm EST

Kraft Heinz polly o mozzarella cheese

I bought a package of the Polly-O Part Skim Mozzarella cheese yesterday from a local Stop & Shop on 1/18/18 and opened it the next day on 1/19/18. When I opened the package there was a big piece of brown hair in the middle of the cheese. It was on the front of the package right under the name Polly O but on the inside of the packing, as opposed to the back of the package.

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
N
8:50 am EST

Kraft Heinz cracker barrel cheddar jack cheese sticks

We recently bought a package of Cracker Barrel Cheddar Jack Cheese Sticks with freshness date of 2/10/2018. There is significant mold on several of the Cheese sticks even though they are still tightly sealed. We would appreciate replacement of the product.

Also wondering if the Kraft Heinz Company needs to check their freshness dating and/or packaging based upon this incident.

Thank you,
Nancy Bradshaw

Read full review of Kraft Heinz
View 0 more photos
Hide full review

Kraft Heinz Reviews 0

Looks like Kraft Heinz has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Kraft Heinz, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Kraft Heinz

Screenshot Kraft Heinz
Kraft Heinz is a global food and beverage company offering a wide range of products including condiments, cheese, dairy, meats, and meals. Known for iconic brands like Heinz Ketchup and Kraft Macaroni & Cheese, they serve both retail consumers and foodservice businesses.
How to file a complaint about Kraft Heinz?

Here is a comprehensive guide on how to file a complaint against Kraft Heinz on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in using your credentials.
- If you don't have an account, create one on the ComplaintsBoard.com website.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Kraft Heinz in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Kraft Heinz.
- Mention key areas of concern and any relevant transactions with the company.
- Explain the nature of the issue, steps taken to resolve it, and the personal impact.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Kraft Heinz on ComplaintsBoard.com.

Overview of Kraft Heinz complaint handling

Kraft Heinz reviews first appeared on Complaints Board on Jun 18, 2008. The latest review Heinz hp sauce in Canada was posted on Apr 22, 2024. The latest complaint vomiting was resolved on Jan 06, 2014. Kraft Heinz has an average consumer rating of 1 stars from 927 reviews. Kraft Heinz has resolved 23 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.2
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Kraft Heinz Contacts

  2. Kraft Heinz phone numbers
    +1 (800) 543-5335
    +1 (800) 543-5335
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number Click down if you have unsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number
    United States
    +1 (800) 567-5723
    +1 (800) 567-5723
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number Click down if you have unsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number
    Canada
  3. Kraft Heinz emails
  4. Kraft Heinz address
    801 Waukegan Road, Glenview, Illinois, 60025, United States
  5. Kraft Heinz social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 04, 2024
Kraft Heinz Category
Kraft Heinz is ranked 3 among 26 companies in the Food Production category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.