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Im stuck in a never ending, frustrating experience with KuCoin and their affiliate, Banxa.
Two weeks ago, I made a deposit through Banxa, but due to an error in their system, the amount was credited twice to my KuCoin account.
My bank was only debited once for the authorized amount.
Shortly after, my KuCoin account was frozen without any explanation.
Dealing with KuCoin's support team has been like a terrible horror movie.
They initially claimed that I had "agreed to let Banxa deduct the full credited amount", which I hadn't.
I calmly explained that I was willing to return the over-credited amount, but deducting the full amount would leave me at a loss since I had already paid for the initial deposit (and provided clear proof)
Despite my efforts, the first 20 support staff I spoke to couldn't grasp the situation.
They eventually escalated it to a "top priority" with a team of "super geniuses" working around the clock.
That was 13 days ago, and I'm still getting auto-generated responses each morning and evening when i enquire about the status of my account..
each time im assured of more "super geniuses" joining the expert team who are continuously working on it, and will update me swiftly via email.
Yet I have received no emails from them, despite their promise to be in contact with me shortly, every single day i cop the fraudulent lies. It's an error that could have been fixed in minutes by a 2 year old
I've lost a significant amount of money due to their inability to lift the suspension on my account. I feel deserving of generous compensation, as I've lost countless hours trying to teach them how to do their job.
Should I involve legal means to recoup my money? It's unbelievable that I've had to endure this treatment for a fault that is entirely their fault
Claimed loss: Hundreds of dollars in my account.30+ hours of my time trying to conversate with their support team.potentially tens of thousands of dollars from my funds which have been frozen at no fault of my own.
Desired outcome: Fitting amount of compensation for the traumatic experience and associated financial losses as well as interest paid on my funds which they withheld
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