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The attached image outlines the exact incident. On 8/16/2022, I sent an email to Ms. Renu outlining my concern. It is 9/7/2022, and she has yet to respond. In addition, on 9/7/22, Ms. Renu approached me about my new banking information. When I asked her if she has received my email, she said yes but there was nothing she was willing to do. She also mentioned she was being nice by not charging me a $40 late fee since she did not have my new banking information. Her response was rude and disrespectful to me and the inconvenience she caused me. I would not have had to make the changes to my banking information had it not been for her and her team’s negligence and carelessness with my personal information. I never needed to express to her that I was divorced for her and her team to know not to provide my personal banking information to another party. She showed no regard for the inconvenience she caused me and was unprofessional in her business practice. My family has run a successful business for nearly 30 years and this is NOT how you treat those who patronize your business.
I want Ms. Renu to receive some cultural and business practice training. In addition, Ms. Renu should learn better customer service practices and that she should at the very least acknowledge a paying customer when they express a concern. Lastly, I want a written response from her acknowledging her mistake, an apology, and that she will work to make sure this never happens again to any other customer.