Lady Of America
Reviews and Complaints

The location I go to makes you wipe down the equipment while on the circuit! Meanwhile the manager, or whoever is behind the desk, doesn't do a thing but play on the computer and talk of the phone.

I have had the worst experience with the one in Miami Lakes but I have no choice but to continue going since they have me stuck on the contract:
1) When I fist signed up I explained that I do not live in Miami on a full time basis and that I needed a month to month. The young girl assured me it was not a contract and that it was month to month. Next thing I know they say it is for 36 months and there is no way out and Carmen, the manager actually said, "Well, you should have read the contract." I guess I should have...trusting the girl who clearly explained it as otherwise is not enough...
2) I emailed Carmen three times and she only responded once to tell me she would be responding to my email. It has been over three months and she has yet to answer any of my emails.
3) I was stopped at the door last month told that my monthly payment was not made. (I am on auto-pay out of my checking account.) I had 5 minutes to run to my trainer session so I told the girl at the front desk I would take care of it as soon as my workout was done. She refused me entry into the gym and said I could not go in until after I paid. I explained to her it must be some sort of mistake because I have more than enough in my account and it always comes out of there but that I had to hurry or miss my scheduled trainer appointment in the gym. She was rude and singlemindedly refused so I had to just go in and do my workout and tell her to investigate the issue and get back to me so I can help fix it. She was so rude and even threatened to call the police on me to get me out of the gym. She treated me like a common thief and I was so insulted.
When I explained that I suspected that the problem was that Washington Mutual was changing over to Chase Manhattan and that they were sending new cards out she said, "No, because you are the only one with this problem and there are other Washington Mutual clients." She actually followed me to the treadmill to harass me, tell me this and then tell me she was calling the police. Wow.
I called the home office and explained the situation.
I also called my bank and IN FACT they said they had sent me a new debit card that showed Chase instead of WAMU. I went home and got the new card, which I did find in my mail box, and called it into the home office.
3) I placed a complaint to Heidi in the home office, who was very empathetic and nice, and she said she would forward it on. She did and later followed up with me telling me Carmen said she would call me back. It has been over three weeks since Heidi told me that and still Carmen has not called me or answered my calls.

I AM STUCK THERE NOW...and I regret it... :(
...watch out.

I joined LOA in 2007 and then moved away and sent them a letter stating that I had moved and would be cancelling my contract because there was no LOA where I lived. They have been still deducting my membership for over 3 years and sent my account to National Fitness when i started to dispute the withdrawls. National Fitness told me tom stop disputing the withdrawls because they are not getting paid and keep adding that amount to my balance. I think this is the worst company I have had to deal with, very unprofessional, would not recommend them to anyone. I believe that owe me money now because they have been withdrawing from my account for so long. I will be contacting the BBB and the attorney generals office regarding this matter.

I was recently also charged from Lady of America yesterday for an account that was canceled on Jan 3rd 2011. This was the first payment taken since 6 months and they told me my contract has been renewed. I was highly upset because my Lady of America contract was renewed without my consent. They said it renews on its own. I had to call a 1800 number and wait on the phone to argue with a female who could not answer any of my questions. She kept repeating over and over the same answers. I got upset and called again to speak to another representative who seem to cover the story as well. She stated i could cancel on the phone and i did. But still this money that was taken from my account will never be refunded. As of right now they state my account for the gym is cancelled and i hope they keep their word of not taking no more money from my account that has been cancelled since January and for a gym that has been closed for morre than 3 months in my town. They are raping money from people and think they can get away with it .

When I went to sign up for the membership, the woman told me there were two options:
1) pay an enrollment fee and pay $19/mo for a year or
2) pay no enrollment fee, but pay $34/mo on a monthly basis. She told me you could cancel anytime but probably would be charged an extra month.
I chose the second option because I was only going to be renting my apartment for 9 months. After a few visits I really didn't like the gym- it was dirty, had no water fountain, and the building definitely wasn't up to code (weird steps everyone tripped over, etc) I decided to quit. When I went to the gym they told me I couldn't quit there and i would have to call the main headquarters. When I did that they told me I had a 36-mo contract. I said no I did not. They said look at your contract. Apparently I did. The lady blatantly lied to me. And I will not stand for that. I will sue this scamming piece of garbage gym before they get that money.

I have had the worst experience with the one in Miami Lakes but I have no choice but to continue going since they have me stuck on the contract:
1) When I fist signed up I explained that I do not live in Miami on a full time basis and that I needed a month to month. The young girl assured me it was not a contract and that it was month to month. Next thing I know they say it is for 36 months and there is no way out and Carmen, the manager actually said, "Well, you should have read the contract." I guess I should have...trusting the girl who clearly explained it as otherwise is not enough...
2) I emailed Carmen three times and she only responded once to tell me she would be responding to my email. It has been over three months and she has yet to answer any of my emails.
3) I was stopped at the door last month told that my monthly payment was not made. (I am on auto-pay out of my checking account.) I had 5 minutes to run to my trainer session so I told the girl at the front desk I would take care of it as soon as my workout was done. She refused me entry into the gym and said I could not go in until after I paid. I explained to her it must be some sort of mistake because I have more than enough in my account and it always comes out of there but that I had to hurry or miss my scheduled trainer appointment in the gym. She was rude and singlemindedly refused so I had to just go in and do my workout and tell her to investigate the issue and get back to me so I can help fix it. She was so rude and even threatened to call the police on me to get me out of the gym. She treated me like a common thief and I was so insulted.
When I explained that I suspected that the problem was that Washington Mutual was changing over to Chase Manhattan and that they were sending new cards out she said, "No, because you are the only one with this problem and there are other Washington Mutual clients." She actually followed me to the treadmill to harass me, tell me this and then tell me she was calling the police. Wow.
I called the home office and explained the situation.
I also called my bank and IN FACT they said they had sent me a new debit card that showed Chase instead of WAMU. I went home and got the new card, which I did find in my mail box, and called it into the home office.
4) I placed a complaint to Heidi in the home office, who was very empathetic and nice, and she said she would forward it on. She did and later followed up with me telling me Carmen said she would call me back. It has been over three weeks since Heidi told me that and still Carmen has not called me or answered my calls.

I AM STUCK THERE NOW...and I regret it... :(
...watch out.

I totally agree with you. What did you do to close your contract with them?

Lady of America is AWEFUL! the manager is So rude! Im in a contract with them and i wish i would have never done it. this place is a total joke!

Sorry I had to add one more comment. It seems to me that you might want to talk to your company about refunding you some of your money since it is because of their move that you can't attend the gym. It is of no fault of LOA. A contract is a contract. Filing with the Better Business Burea because your company moved their location isn't LOA's fault. There would be no point in contracts if everyone was allowed to cancel them. Your only complaint is that you signed without reading a contract. How can you blame LOA for that? Right now the housing market is in disarray because people signed contracts that they couldn't afford. Should we let them out of their finacial responsibility because of that? You do realize that you DO NOT have to pay that contract. It will damage your credit but they can't make you pay it. It's your choice. I did it once with an AT&T cell phone contract. If it's under a certain amount I believe it comes off in 5 years. I feel for you but at the same time I don't believe you have a case and I don't think that filing with the BBB is going to hurt them one bit because it is obvious that it's your own fault that you are in this situation. Sorry but I think most people have done the same thing sometime in their life. I can say that I have. I'm just trying to be honest. If this is the worst thing that ever happens to you, you are a lucky girl. :)

I'm sorry that you had a bad experience with LOA. I love it and haven't regreted signing my contract. I plan on renewing when it runs out. It is unfortunate that you weren't told about the length of the contract because it was the first thing they told me. I'm guessing that you work an hour away. I drive an hour round trip 5 days a week to get to the gym. Instead of being upset use it as a motivator to get you to the gym. I would drive an hour one way to keep myself inshape if thats what I had to do. You might want to check to see if you can transfer the membership to someone that lives closer. It's worth a try.
I'm guessing you are relatively young and just haven't had enough experience with contracts. Hopefully you have learned a life lesson. Always ask the length of the contract and multiply your monthly payments X the length of the contract plus any down payments and extra fees so that you know the exact cost of your term. Good luck

I had similar problems with the Rockwall Lady of America. Not only are the staff completely unknowledgeable about their services they are too self-absorbed in thier own appearance and personal phone calls to be of any help at all.

Also ABC Financial is a TOTAL joke. Not only are they very rude but they had my account so messed up they were sending me 2 different bills for the same contract and then tried to make it my fault. They NEVER got their own mess straightened and finally gave up and turned the entire account mess back over directly to LOA control. I have stopped going completely and stopped paying and never intend to return. My supposed contract is up in November and I will NOT renew.

i am having the same problem with lady of america! i dont have time to go so i tried to cancel the damn thing AND THEY TOLD ME I NEED A LETTER FROM MY DOCTOR otherwise i cant cancel i told them the truth i dont have money to pay for it anymore im a student and the lady told me thats not her fault which was the same lady who gave me the contract and told me if i wanted it cancelled to see her! ahhhh

All i can say is that this kind of "club" is nothing but a frickin joke, you can only cancel if you move or you are disabled? give me a break, it sounds like a bunch of ###s that tried to open this chain and actually run it, come to find out they are to idiotic to do so!