Lavish Nails review: Refused to reimburse for damage caused to personal items

I went in today for a scheduled appointment at Lavish Nails, Greer, SC (1st time at this location) to have my nails dipped and with full intention of purchasing a gift card.  In the process of moving me from one station to another, a technician dropped my newly acquired crystal 3D keychain keepsake of my recently deceased beloved dog of 13 years that I had to put down (cancer had perforated her bowels).  I was told by the owner and two nail techs that they would "take care of it".  I wept the entire time my nails were being done mourning the loss of my sweet girl all over again.  I spoke with the nail tech doing my nails about how my dog and I were battling cancer and how much she meant to me and how I had just received the keepsake two weeks ago in honor of her memory.  I was told the nail service would be of no cost to me by the tech and the owner today because of the mishap. The nail tech told me to talk to the owner about the keychain after she was finished.  I told him I wanted to be reimbursed for the key chain.  He asked if I had a receipt.  I pulled up the $89.04 order confirmation receipt from my cell phone.  He then calculated that he only owed me $44.00 after deducting the cost of the nail service (the same service I was told by him that would be of no cost to me).  He stated that he could put it on a gift card.  At this point I declined and stated I wanted cash. This was insulting and he showed complete lack of empathy.  He gave me $45.00 cash and when I reached for the broken crystal, he snatched it up and clutched it to his chest and said he was keeping it since he paid for it. Tears rolled down my cheeks again because of his heartless action.  I told him, "Her name is Lucky.  I want you to know her name.  Her name is Lucky".  He replied with a flippant. "ok".  I walked out of the nail salon with the same emotions I had when I walked out of the Vets office after putting my sweet girl down, I was leaving without my pretty girl at my side.  She meant nothing to this guy, yet he took pleasure in causing me mental anguish (me - a dying cancer patient).  I went there today for a little color on my nails to brighten my day and to commemorate the first day of spring and to purchase a gift card for the next nail service to cost $1.00  Instead, I paid full retail for a nail service that I was told as going to be on the house, a broken $89.00 keychain (that wasn't returned), no gift card for a future service, a distaste for this nail salon, emotional suffering and disappointment in the human race because of this heartlessness business owner.

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